Condominium Management Course

Lesson 1 • Regulatory Framework for Condominiums

Surveys the legislative environment governing condominiums, including enabling statutes and local regulations. Prepares students to identify compliance obligations in practice.

Lesson 2 • Ownership Rights and Obligations

Covers owner rights to use, sell, and mortgage units alongside obligations to pay fees and follow rules. Connects ownership duties to manager enforcement responsibilities.

Lesson 3 • Governing Documents Overview

Introduces the declaration, bylaws, and rules as the three-tier governance hierarchy. Students learn how each document controls different aspects of community life.

Lesson 1 • Board Structure and Composition

Explains director roles, election procedures, and term limits within the governance framework. Grounds students in the authority structure they will support as managers.

Lesson 2 • Policy Development and Enforcement

Guides students through drafting enforceable rules and applying consistent enforcement protocols. Links governance authority to practical compliance management.

Lesson 3 • Owner Meetings and Voting

Addresses annual general meetings, special meetings, and proxy voting procedures. Students gain skills to administer owner participation in governance decisions.

Lesson 4 • Fiduciary Duties of Directors

Covers the duty of care, loyalty, and prudent business judgment that directors owe owners. Students learn to advise boards on decisions that meet fiduciary standards.

Lesson 1 • Reserve Fund Planning

Introduces reserve fund studies, contribution strategies, and funding models. Students connect long-term asset planning to annual budget decisions.

Lesson 2 • Condominium Financial Structure

Explains operating and reserve funds as the two pillars of condominium finance. Establishes the financial vocabulary used throughout all subsequent financial topics.

Lesson 3 • Budget Preparation and Approval

Walks through the annual budget cycle from expense forecasting to board approval. Students practise building a realistic operating budget aligned with community needs.

Lesson 4 • Audits, Controls, and Fraud Prevention

Teaches internal controls, audit processes, and red flags for financial misconduct. Equips students to protect community assets through sound oversight practices.

Lesson 1 • Contractor Selection and Management

Teaches procurement processes, contract terms, and performance monitoring for service providers. Connects sound contractor management to cost control and quality outcomes.

Lesson 2 • Preventive Maintenance Programmes

Covers scheduled inspection cycles, maintenance logs, and seasonal checklists. Students design a preventive maintenance plan that reduces emergency repairs.

Lesson 3 • Building Systems Overview

Surveys mechanical, electrical, plumbing, and structural systems found in condominiums. Provides the technical literacy managers need to oversee contractors and maintenance staff.

Lesson 4 • Capital Repair Projects

Addresses planning, tendering, and oversight of major repair and replacement projects. Students apply reserve fund data to prioritise and execute capital work.

Lesson 1 • Condominium Insurance Requirements

Explains mandatory coverage types including property, liability, and directors and officers insurance. Establishes the insurance baseline every manager must maintain.

Lesson 2 • Claims Management Process

Covers incident documentation, insurer notification, and adjuster coordination for property claims. Students gain a step-by-step claims workflow applicable to common scenarios.

Lesson 3 • Policy Review and Adequacy

Teaches how to read policy documents, identify gaps, and benchmark coverage limits. Students practise evaluating whether a policy meets the corporation's risk profile.

Lesson 1 • Handling Owner Complaints and Requests

Teaches a structured intake, investigation, and response process for owner concerns. Connects timely resolution to owner satisfaction and reduced escalation.

Lesson 2 • Dispute Resolution Techniques

Introduces negotiation, mediation, and arbitration as tools for resolving owner disputes. Students choose the appropriate resolution method based on dispute type and severity.

Lesson 3 • Building Community and Culture

Explores community events, owner engagement programmes, and inclusive communication practices. Students design initiatives that strengthen resident cohesion and board support.

Lesson 4 • Noise, Nuisance, and Bylaw Enforcement

Addresses enforcement of noise, pet, and nuisance rules through progressive discipline. Students apply consistent enforcement to protect community standards and legal standing.

Lesson 1 • Vendor Contract Administration

Covers contract lifecycle management, service level agreements, and vendor performance reviews. Students apply procurement skills from maintenance chapters to all service categories.

Lesson 2 • Recruiting and Onboarding Staff

Teaches job description writing, interview techniques, and structured onboarding for site staff. Students design a hiring process that attracts qualified candidates efficiently.

Lesson 3 • Employment Standards in Condominiums

Covers applicable employment legislation, pay standards, and workplace rights for condominium employees. Grounds students in the legal obligations of the employer corporation.

Lesson 1 • Long-Term Capital Planning

Connects reserve fund data, asset lifecycle analysis, and funding strategies into a multi-year capital plan. Students prioritise capital investments using risk and cost criteria.

Lesson 2 • Manager Ethics and Professional Standards

Addresses ethical decision-making, conflicts of interest, and professional conduct standards for managers. Students apply an ethical framework to complex real-world scenarios.

Lesson 3 • Change Management in Communities

Covers stakeholder communication, resistance management, and implementation planning for major changes. Students lead transitions such as policy overhauls or major capital projects.

Lesson 4 • Strategic Planning for Condominiums

Introduces environmental scanning, goal-setting, and strategic plan development for condominium corporations. Students facilitate a planning process that engages boards and owners.