SAP IS-U training course

Lesson 1 • Organisational Structures in IS-U

Defines company code, controlling area, and utility-specific organisational units. These structures underpin every configuration and transaction in IS-U.

Lesson 2 • Navigation and User Interface

Teaches SAP GUI navigation, transaction codes, and menu paths specific to IS-U. Enables students to operate the system independently from day one.

Lesson 3 • Master Data Concepts

Introduces the master data objects central to IS-U, including business partners and premises. Correct master data setup is a prerequisite for all operational processes.

Lesson 4 • SAP IS-U System Landscape

Introduces the IS-U module's position within the SAP ERP ecosystem and its integration points. Provides the architectural map students rely on throughout the course.

Lesson 1 • Service Contracts and Agreements

Details the creation of utility service contracts and their linkage to installations. Contracts define the supply relationship and billing parameters for each customer.

Lesson 2 • Contract Account Configuration

Explains contract account types, tolerances, and payment terms in IS-U. Contract accounts link business partners to financial transactions and dunning processes.

Lesson 3 • Move-In and Move-Out Processing

Covers end-to-end move-in and move-out workflows including meter reading and final billing. Students can execute customer change-of-occupancy scenarios accurately.

Lesson 4 • Premise and Installation Management

Teaches how premises, installations, and connection objects are structured and maintained. These objects represent the physical supply point for each utility service.

Lesson 1 • Device Replacement and Testing

Teaches the processes for replacing, testing, and decommissioning meters in IS-U. Accurate device lifecycle management protects billing integrity and regulatory compliance.

Lesson 2 • Meter Reading Order Management

Explains how meter reading orders are created, scheduled, and dispatched to field teams. Efficient order management reduces estimated reads and billing errors.

Lesson 3 • Device Master Data Setup

Defines device categories, register groups, and technical attributes for meters. Proper device master data ensures accurate consumption recording and billing.

Lesson 4 • Meter Reading Result Processing

Covers entry, validation, and plausibility checks for meter reading results. Valid results feed directly into the billing process and consumption history.

Lesson 1 • Billing Execution and Simulation

Teaches how to run billing simulations, execute billing runs, and review results. Simulation prevents errors before invoices are posted to financial accounting.

Lesson 2 • Billing Fundamentals and Rate Types

Introduces billing schemas, rate categories, and price components used in IS-U. Understanding rate types is the foundation for all billing configuration tasks.

Lesson 3 • Rate Configuration and Pricing

Covers the configuration of rates, price conditions, and time-of-use structures. Accurate rate setup ensures correct invoice amounts and regulatory compliance.

Lesson 4 • Invoice Creation and Print Workbench

Explains invoice document creation, print workbench configuration, and output channels. Professional invoice output is critical for customer satisfaction and dispute reduction.

Lesson 1 • Accounts Receivable in IS-U

Covers open item management, payment processing, and clearing in contract accounts receivable. Efficient receivables management reduces days sales outstanding for utilities.

Lesson 2 • Account Determination and Posting

Explains account determination keys, posting rules, and G/L account assignment in IS-U. Correct account determination ensures accurate financial statements for utilities.

Lesson 3 • Cash Desk and Payment Methods

Introduces cash desk operations, direct debit setup, and payment method configuration. Multiple payment channels improve customer convenience and reduce manual processing.

Lesson 4 • Financial Closing and Reconciliation

Covers period-end closing steps, reconciliation keys, and balance sheet preparation in IS-U. Accurate closing ensures audit-ready financials and regulatory reporting compliance.

Lesson 1 • Financial and Collections Configuration

Explains configuration of account determination, dunning procedures, and payment methods. Financial configuration links IS-U operational data to accurate accounting outcomes.

Lesson 2 • Billing and Rate Configuration

Covers end-to-end rate and billing schema configuration including taxes and levies. Billing configuration directly determines invoice accuracy and revenue recognition.

Lesson 3 • Organisational and Master Data Configuration

Covers configuration of company codes, divisions, and IS-U-specific master data settings. These settings form the backbone of every operational and financial process.

Lesson 4 • Device Management Configuration

Teaches configuration of device categories, reading units, and plausibility check rules. Correct device configuration ensures reliable meter data and billing accuracy.

Lesson 1 • Customer Self-Service Integration

Introduces web self-service portals and their integration with IS-U back-end processes. Self-service reduces call volume and empowers customers to manage their accounts.

Lesson 2 • Correspondence and Notifications

Explains correspondence types, output determination, and notification management in IS-U. Timely and accurate correspondence supports regulatory obligations and customer trust.

Lesson 3 • Customer Interaction Center Overview

Introduces the IS-U interaction centre, its interface, and integration with CRM. The interaction centre is the primary tool for front-line customer service agents.

Lesson 4 • Service Order Processing

Teaches creation and tracking of field service orders initiated from customer contacts. Service orders link customer requests to field operations and device management.

Lesson 1 • Standard IS-U Reports

Introduces key standard reports for billing, device management, and receivables in IS-U. Standard reports provide immediate operational visibility without custom development.

Lesson 2 • System Performance and Optimisation

Covers performance analysis tools, archiving strategies, and database optimisation for IS-U. Proactive optimisation sustains system responsiveness as data volumes grow.

Lesson 3 • Mass Processing and Background Jobs

Explains mass billing, mass reading, and background job scheduling for high-volume operations. Efficient mass processing is essential for utilities serving millions of customers.

Lesson 4 • Business Intelligence Integration

Covers extraction of IS-U data into SAP BW and use of standard BI content for utilities. BI integration enables trend analysis, forecasting, and executive dashboards.