Dedika is a platform where you learn by doing—whether that's putting together a business proposal, becoming a nail technician, or picking up a new tool. No matter your goal, the best content on the topic is already out there. But it's often in another language, expensive, scattered, lacking hands-on activities, or buried in courses that are too long for busy people. That's why Dedika has its own approach: we find the best material wherever it is, organize what fits your goals, review it with experts who are available to answer your questions, and create practical exercises so you can learn by doing. You matter most in your learning journey, and no one knows it better than you do. Choose the content and course length, decide if you want to learn online or offline, and pick your preferred format—video, text, audio, or summary. It's your way, with only what makes sense for you. Here, every moment you dedicate counts for more, and you reach what matters faster.

Our courses include a summary at the end of each chapter, from which you can download a PDF and print it.

More than 2 million students worldwide

Present in more than 180 countries

Certificate valid in your country

Home Page

...

Internet Service Provider (ISP) Management Course

All courses

Engineering, Construction and Technology

Telecommunications

Internet Service Provider (ISP) Management Course

For all levels

Internet Service Provider (ISP) Management Course

Name: Internet Service Provider (ISP) Management Course
Price: 264 CAD

Master every layer of running a successful Internet Service Provider, from core routing protocols and network security to billing systems and business strategy. This course gives you the technical depth and operational know-how to manage real ISP environments with confidence. Whether you're building a new ISP or scaling an existing one, you'll gain the skills that drive performance and profitability.

Dedika for Business

What you will learn:

You'll build a complete understanding of ISP operations, covering network architecture, BGP routing, MPLS, and traffic engineering. You'll learn how to protect your infrastructure against DDoS attacks, route hijacking, and abuse incidents. The course walks you through customer provisioning workflows, SLA management, and NOC design. You'll also master OSS and BSS systems, including billing, CRM, and network inventory platforms. On the business side, you'll develop competitive strategies, financial models, and product development plans. Leadership, automation, and emerging technologies like 5G and edge computing are also covered in full.

How you study in practice Internet Service Provider (ISP) Management Course

How you practise Internet Service Provider (ISP) Management Course

For companies looking to train their team

With Dedika for Business, the course includes exercises and examples tailored to your own business and the way your company needs.

Click here

Course Content

8 Chapters • 38 LessonsDuration between 4 and 360 hours (you decide)

Chapter 1See details

Foundations of ISP Operations

Lesson 1 • Internet Connectivity and Peering Basics
Explains how ISPs exchange traffic through peering and transit agreements. Establishes foundational knowledge for routing and cost management chapters.
Lesson 2 • ISP Industry Overview and Structure
Covers ISP market tiers, business models, and competitive landscape. Provides context for all subsequent technical and operational topics.
Lesson 3 • Core Network Architecture Concepts
Introduces access, aggregation, and core network layers. Builds the mental model needed to understand traffic flow and service delivery.
Lesson 4 • Service Portfolio and Customer Segments
Maps ISP service types to residential, business, and enterprise customer needs. Connects product design to network capability and revenue goals.

Chapter 2See details

Network Infrastructure and Technology

Lesson 1 • Core and Backbone Network Equipment
Examines routers, switches, and optical transport systems used in ISP backbones. Connects hardware choices to capacity, redundancy, and cost outcomes.
Lesson 2 • Data Center and PoP Infrastructure
Covers physical facility requirements for ISP data centers and points of presence. Ensures students can plan power, cooling, and cabling for reliable operations.
Lesson 3 • Network Virtualization and SDN
Introduces software-defined networking and network function virtualization in ISP contexts. Prepares students for modern, programmable infrastructure management.
Lesson 4 • Access Network Technologies
Covers DSL, fiber, cable, fixed wireless, and mobile broadband access methods. Enables informed technology selection based on coverage, cost, and performance.
Lesson 5 • IP Addressing and Subnetting for ISPs
Teaches IPv4 and IPv6 address planning, allocation, and management at ISP scale. Directly supports routing configuration and customer provisioning tasks.

Chapter 3See details

Routing Protocols and Traffic Engineering

Lesson 1 • MPLS and Label Switching
Explains MPLS label distribution, forwarding, and VPN services. Connects MPLS capabilities to enterprise VPN products and traffic engineering applications.
Lesson 2 • BGP Configuration and Policy
Teaches BGP session setup, attribute manipulation, and routing policy design. Enables students to control inbound and outbound traffic paths across ISP boundaries.
Lesson 3 • Multicast and Anycast Routing
Introduces multicast distribution trees and anycast addressing for ISP services. Supports efficient content delivery and resilient DNS or CDN deployments.
Lesson 4 • Interior Gateway Protocol Design
Covers OSPF and IS-IS configuration and design for ISP internal networks. Establishes the IGP foundation required before studying BGP and traffic engineering.
Lesson 5 • Traffic Engineering and QoS
Covers bandwidth management, queuing, and quality-of-service policies for ISP networks. Ensures students can meet SLA commitments and prioritize critical traffic.

Chapter 4See details

Network Security and Threat Management

Lesson 1 • ISP Security Architecture
Defines the security zones, trust boundaries, and control planes in ISP networks. Provides the structural framework for all subsequent security topics.
Lesson 2 • Security Monitoring and Incident Response
Establishes SIEM, log management, and incident response procedures for ISP environments. Connects detection capabilities to rapid containment and recovery actions.
Lesson 3 • Routing Security and Hijack Prevention
Teaches BGP route origin validation, prefix filtering, and RPKI deployment. Protects the ISP and its customers from route hijacking and prefix leaks.
Lesson 4 • Abuse Management and Acceptable Use
Covers spam, phishing, malware hosting, and copyright abuse handling processes. Enables ISPs to meet legal obligations and protect network reputation.
Lesson 5 • DDoS Detection and Mitigation
Covers volumetric, protocol, and application-layer DDoS attack types and countermeasures. Directly addresses the most common and damaging threat ISPs face.

Chapter 5See details

Customer Provisioning and Service Delivery

Lesson 1 • Network Provisioning and Activation
Teaches configuration of access equipment, IP assignment, and service activation steps. Connects network configuration tasks to customer-facing service readiness.
Lesson 2 • Service-Level Agreement Management
Defines SLA metrics, measurement methods, and reporting obligations for ISP services. Ensures students can design SLAs that are measurable and operationally achievable.
Lesson 3 • Order Management and Workflow Design
Covers order capture, validation, and fulfillment workflow design for ISP services. Establishes the process foundation that drives all provisioning and activation steps.
Lesson 4 • Customer Premises Equipment Management
Covers CPE selection, remote configuration, firmware management, and replacement processes. Directly impacts customer experience and support cost efficiency.

Chapter 6See details

Network Operations and Monitoring

Lesson 1 • Change and Configuration Management
Establishes change control processes, configuration versioning, and rollback procedures. Reduces outage risk from planned changes and maintains configuration integrity.
Lesson 2 • Fault Management and Incident Handling
Covers fault detection, ticket creation, triage, and resolution workflows for network incidents. Connects monitoring outputs to structured operational response processes.
Lesson 3 • Performance Management and Capacity Planning
Teaches traffic analysis, utilization trending, and capacity upgrade planning. Ensures network resources are scaled ahead of demand to maintain service quality.
Lesson 4 • Monitoring and Alerting Systems
Teaches deployment of network monitoring platforms, SNMP, and synthetic testing tools. Enables proactive detection of faults before customers are impacted.
Lesson 5 • Network Operations Center Design
Covers NOC staffing models, shift structures, escalation paths, and tooling requirements. Establishes the organizational and physical framework for all operational activities.

Chapter 7See details

Billing, OSS, and BSS Systems

Lesson 1 • Mediation and Interconnect Billing
Explains call detail record (CDR) mediation, interconnect settlement, and wholesale billing. Supports accurate revenue exchange between ISPs and carrier partners.
Lesson 2 • Billing System Design and Management
Covers rating, billing cycles, invoice generation, and payment processing for ISP services. Directly impacts revenue accuracy and customer satisfaction.
Lesson 3 • OSS and BSS Architecture Overview
Maps the functional layers of OSS and BSS and their interdependencies in ISP operations. Provides the systems context needed to understand integration and data flow topics.
Lesson 4 • Customer Relationship Management Systems
Teaches CRM configuration, customer data management, and interaction tracking for ISPs. Connects customer records to provisioning, billing, and support workflows.
Lesson 5 • Network Inventory and Resource Management
Covers physical and logical inventory systems for tracking network assets and resources. Ensures accurate provisioning and reduces manual errors in service delivery.

Chapter 8See details

Strategic Management and Business Growth

Lesson 1 • Partnerships, Wholesale, and Interconnection
Examines wholesale agreements, reseller programs, and strategic partnership structures. Expands ISP reach and revenue without proportional infrastructure investment.
Lesson 2 • Business Planning and Financial Management
Covers ISP financial modeling, capital budgeting, and business case development. Enables data-driven investment decisions and sustainable financial management.
Lesson 3 • Regulatory Compliance and Risk Management
Covers telecommunications regulatory obligations, data privacy requirements, and enterprise risk management. Protects the ISP from legal, financial, and reputational exposure.
Lesson 4 • Product Development and Innovation
Covers ISP product lifecycle management, new service development, and go-to-market planning. Drives revenue growth through structured product innovation.
Lesson 5 • Competitive Strategy and Market Positioning
Teaches market analysis, differentiation strategies, and competitive response planning. Connects market intelligence to product and pricing decisions.

Certification

Your valid completion certificate

This course is for you:

Network Engineer: ready to specialize in ISP-grade infrastructure and operations.
Telecom Professional: transitioning from carrier roles into ISP management responsibilities.
IT Manager: overseeing connectivity services and wanting deeper ISP operational knowledge.
Entrepreneur: planning to launch or acquire a regional or community ISP.
NOC Technician: aiming to advance into senior operations or engineering leadership roles.
Systems Administrator: expanding expertise toward full-scale internet service delivery environments.

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...