PRM (reduced mobility) training

Lesson 1 • Person-Centered Language and Attitudes

Teaches respectful, empowering communication norms for interacting with PRM passengers. Directly shapes the professional tone used throughout all practical modules.

Lesson 2 • Psychological and Social Impact

Examines how reduced mobility affects confidence, independence, and social participation. Builds empathy that motivates high-quality service delivery.

Lesson 3 • Causes and Conditions Overview

Surveys medical, age-related, and situational causes of reduced mobility. Enables staff to anticipate diverse passenger needs without making assumptions.

Lesson 1 • Staff Obligations and Liability

Defines what staff are legally and professionally required to do and what constitutes a breach. Clarifies personal accountability within organizational responsibility.

Lesson 2 • International Accessibility Principles

Covers the core principles of universal design and non-discrimination as recognized globally. Provides the ethical and legal foundation for all service obligations.

Lesson 3 • Sector-Specific Passenger Rights

Examines accessibility rights specific to air, rail, maritime, and road transport sectors. Connects regulatory intent to concrete staff responsibilities.

Lesson 1 • Powered Equipment Protocols

Covers battery management, transport restrictions, and safe stowage of powered mobility devices. Ensures compliance with carrier safety rules for lithium and sealed batteries.

Lesson 2 • Types of Mobility Aids

Catalogs manual and powered wheelchairs, scooters, walkers, crutches, and prosthetics. Provides the equipment literacy needed for all handling and storage tasks.

Lesson 3 • Assistive Technology and Sensory Aids

Introduces hearing aids, communication devices, and visual aids that passengers rely on. Builds awareness to prevent accidental damage or separation from critical devices.

Lesson 1 • Non-Verbal and Physical Communication

Examines body language, eye contact, and positioning when assisting PRM passengers. Reinforces respectful interaction and reduces passenger anxiety.

Lesson 2 • Communicating in Stressful Situations

Builds skills for maintaining clear communication during delays, emergencies, or complaints. Connects to later emergency chapters by establishing baseline calm-communication habits.

Lesson 3 • Communicating with Sensory Impairments

Teaches adapted techniques for passengers with visual, hearing, or speech impairments. Ensures no passenger is excluded due to a communication barrier.

Lesson 4 • Communicating with Cognitive Impairments

Addresses communication with passengers with dementia, autism, or intellectual disabilities. Equips staff to deliver calm, structured, and predictable interactions.

Lesson 1 • Transfer Techniques

Teaches lateral, pivot, and stand-assist transfers between wheelchairs, seats, and toilets. Ensures passenger comfort and safety during the most physically demanding tasks.

Lesson 2 • Passenger Dignity During Assistance

Addresses privacy, consent, and emotional sensitivity throughout physical assistance tasks. Reinforces person-centered values established in Chapter 1 within practical contexts.

Lesson 3 • Manual Handling Principles

Establishes ergonomic principles and risk assessment before any physical assistance task. Prevents staff injury and forms the safety basis for all handling techniques.

Lesson 4 • Use of Mechanical Lifting Aids

Introduces ambulifts, boarding ramps, hoists, and stair climbers used in transport settings. Reduces manual handling risk and expands the range of passengers staff can assist.

Lesson 1 • Universal Design in Transport Spaces

Applies universal design principles to terminals, platforms, and vehicles. Connects regulatory knowledge from Chapter 2 to physical environment assessment.

Lesson 2 • Vehicle and Aircraft Accessibility

Covers accessible features of aircraft cabins, train carriages, buses, and ferries. Prepares staff to brief passengers on available onboard accessibility resources.

Lesson 3 • Accessible Facilities Assessment

Teaches systematic inspection of restrooms, seating, counters, and lifts for accessibility compliance. Enables staff to identify and report deficiencies before they affect passengers.

Lesson 1 • Inter-Operator Handover Procedures

Teaches structured handover of PRM passengers between airlines, ground handlers, and transport operators. Eliminates gaps in care during the most vulnerable transition points.

Lesson 2 • Journey Monitoring and Proactive Support

Addresses ongoing monitoring of PRM passengers throughout their journey for emerging needs. Builds proactive service habits that prevent incidents before they occur.

Lesson 3 • Needs Assessment at Check-In

Covers structured needs assessment conversations at check-in to verify and refine assistance plans. Prevents service gaps caused by outdated or incomplete pre-booking data.

Lesson 1 • Evacuation Techniques Without Equipment

Teaches manual evacuation carries and chair descents when mechanical aids are unavailable. Prepares staff for worst-case scenarios where standard equipment has failed.

Lesson 2 • Medical Emergencies and First Response

Addresses first-response actions for medical events common among PRM passengers. Connects to communication skills from Chapter 4 for coordinating with emergency services.

Lesson 3 • Post-Emergency Passenger Support

Covers psychological first aid and practical support after an emergency event. Ensures PRM passengers receive appropriate aftercare and that incidents are properly documented.