Organisational Communication Management Course

Lesson 1 • Communication Flows and Networks

Examines downward, upward and horizontal flows within organisational hierarchies. Connects flow patterns to information accuracy and decision-making speed.

Lesson 2 • Models of Organisational Communication

Introduces classical, human relations and systems models of communication. Students apply each model to diagnose real organisational scenarios.

Lesson 3 • Defining Organisational Communication

Establishes core definitions distinguishing organisational communication from general communication. Provides the conceptual baseline for all subsequent chapters.

Lesson 4 • Ethics and Responsibility in Communication

Establishes ethical principles governing honest, transparent and inclusive organisational messaging. Grounds professional conduct standards used throughout the course.

Lesson 1 • Difficult Conversations and Conflict

Provides frameworks for initiating and managing high-stakes interpersonal conversations. Directly prepares students for the conflict management chapter ahead.

Lesson 2 • Constructive Feedback Delivery

Provides structured methods for giving and receiving performance-related feedback. Prepares students to conduct developmental conversations without triggering defensiveness.

Lesson 3 • Verbal and Nonverbal Communication

Analyses how word choice, tone, body language and proxemics shape message reception. Connects alignment of verbal and nonverbal cues to credibility and trust.

Lesson 4 • Active Listening Techniques

Teaches attentive, reflective and empathic listening behaviours essential for workplace dialogue. Builds the receptive foundation required for effective feedback and negotiation.

Lesson 1 • Email and Memo Composition

Covers structure, subject lines and etiquette for internal and external written messages. Connects email discipline to organisational efficiency and professional reputation.

Lesson 2 • Principles of Professional Writing

Establishes clarity, conciseness, correctness and audience awareness as core writing standards. Provides the evaluative criteria applied to all written outputs in this chapter.

Lesson 3 • Policies, Procedures and Directives

Addresses writing organisational policies and procedural documents that guide employee behaviour. Emphasises precision, legal awareness and accessibility of language.

Lesson 4 • Business Reports and Proposals

Teaches the architecture of analytical reports and persuasive proposals used in decision-making. Students practise organising evidence to support clear recommendations.

Lesson 1 • Presentation Structure and Design

Teaches narrative structure, slide design principles and visual hierarchy for business presentations. Provides the structural foundation before delivery skills are introduced.

Lesson 2 • Planning and Facilitating Meetings

Covers agenda design, role assignment and facilitation techniques for productive meetings. Connects meeting discipline to organisational time efficiency and decision quality.

Lesson 3 • Persuasive and Executive Presentations

Applies advanced persuasion techniques to high-stakes presentations for senior audiences. Integrates structure, delivery and audience analysis into a complete strategic pitch.

Lesson 4 • Virtual Meetings and Webinars

Adapts meeting and presentation skills to video conferencing and webinar platforms. Addresses engagement challenges unique to distributed and hybrid audiences.

Lesson 1 • Negotiation Fundamentals

Covers distributive and integrative negotiation frameworks applicable to workplace scenarios. Connects negotiation preparation to communication clarity and persuasion skills.

Lesson 2 • Conflict Resolution Styles and Strategies

Examines competing, collaborating, compromising, avoiding and accommodating styles. Students match resolution strategies to conflict type and organisational context.

Lesson 3 • Mediation and Facilitated Resolution

Introduces mediation principles and the mediator role in organisational disputes. Prepares students to facilitate structured resolution conversations between parties.

Lesson 4 • Advanced Negotiation and Influence

Applies principled negotiation to multi-party and cross-functional organisational contexts. Integrates persuasion, active listening and ethical conduct into complex negotiations.

Lesson 1 • Executive Presence and Credibility

Develops the vocal, physical and behavioural signals that project authority and trustworthiness. Integrates delivery skills and nonverbal communication into a leadership presence model.

Lesson 2 • Articulating Vision and Direction

Teaches leaders to craft and communicate compelling organisational visions. Connects narrative structure and persuasion techniques to strategic alignment.

Lesson 3 • Communicating Organisational Values

Equips leaders to embed and reinforce organisational values through daily communication acts. Connects ethical communication principles to culture-building leadership behaviour.

Lesson 4 • Motivating and Engaging Teams

Applies motivational communication theories to recognition, coaching and team dialogue. Prepares leaders to sustain engagement through consistent, meaningful communication.

Lesson 1 • Strategic Communication Planning

Introduces the communication planning cycle: analysis, objectives, channels and evaluation. Provides the overarching framework that structures the rest of this chapter.

Lesson 2 • Communication During Change

Addresses the unique communication demands of organisational change initiatives. Equips students to reduce uncertainty and resistance through timely, transparent messaging.

Lesson 3 • Internal Communication Campaigns

Covers the design and execution of campaigns that inform, align and motivate employees. Applies writing, presentation and channel skills from earlier chapters to campaign work.

Lesson 4 • Evaluating Communication Effectiveness

Provides quantitative and qualitative methods for assessing whether communication achieves its goals. Closes the strategic planning cycle introduced at the start of this chapter.

Lesson 1 • Post-Crisis Recovery Communication

Guides organisations through reputation repair, accountability messaging and lessons-learned communication. Closes the crisis communication lifecycle introduced at the chapter's start.

Lesson 2 • Communicating During an Active Crisis

Provides protocols for rapid, accurate and empathic messaging when a crisis unfolds. Addresses media, employee and public stakeholder channels simultaneously.

Lesson 3 • Crisis Communication Fundamentals

Defines organisational crises and the communication imperatives they create. Establishes the risk and crisis communication framework used throughout this chapter.

Lesson 4 • Digital and Social Media in Crises

Addresses the speed and amplification dynamics of social media during organisational crises. Equips students to monitor, respond and correct misinformation in real time.