Family Support Services Course

Lesson 1 • Diversity, Equity, and Inclusion in Services

Examines how race, culture, socioeconomic status, and identity shape family experiences. Builds cultural humility as a prerequisite for equitable service delivery.

Lesson 2 • Overview of the Service Delivery System

Maps the landscape of agencies, funding streams, and regulatory requirements. Orients practitioners to the systems within which family support operates.

Lesson 3 • Ecological and Strengths-Based Frameworks

Introduces ecological systems theory and strengths-based perspectives as primary lenses. Connects theoretical models to everyday assessment and planning decisions.

Lesson 4 • Ethics and Professional Standards

Covers ethical obligations, confidentiality, and professional conduct standards. Provides the ethical foundation required before engaging families in practice.

Lesson 1 • Managing Difficult Conversations

Prepares practitioners to navigate conflict, deliver hard news, and address sensitive topics. Skilled difficult conversations preserve relationships while addressing critical issues.

Lesson 2 • Motivational Interviewing Fundamentals

Introduces motivational interviewing as a method for eliciting family-driven change. MI techniques reduce resistance and increase intrinsic motivation for goal pursuit.

Lesson 3 • Active Listening and Empathic Communication

Teaches active listening techniques and empathic responding as core engagement tools. These skills signal respect and deepen the practitioner-family relationship.

Lesson 4 • Engaging Hard-to-Reach Families

Addresses strategies for initiating and sustaining contact with disengaged or reluctant families. Persistent, respectful outreach is essential for equitable service access.

Lesson 1 • Assessment Tools and Instruments

Reviews validated screening and assessment tools used across family support settings. Teaches selection criteria based on purpose, population, and reliability.

Lesson 2 • Communicating Assessment Results

Covers how to share findings with families, teams, and referral partners clearly and respectfully. Accurate communication of results drives effective service planning.

Lesson 3 • Identifying Strengths and Risk Factors

Teaches systematic identification of family strengths alongside stressors and risks. Balancing both dimensions produces more accurate and actionable service plans.

Lesson 4 • Special Populations and Complex Needs

Addresses assessment adaptations for families with substance use, mental health, or disability concerns. Ensures practitioners recognise complexity without pathologising families.

Lesson 1 • Plan Review and Revision Processes

Establishes structured processes for reviewing and updating service plans over time. Regular revision keeps plans responsive to changing family circumstances and progress.

Lesson 2 • Principles of Individualised Service Planning

Defines what makes a service plan effective, individualised, and family-driven. Connects planning principles directly to assessment outcomes from the previous chapter.

Lesson 3 • Resource Mapping and Referral Planning

Builds skills in identifying community resources and creating warm referral pathways. Effective resource mapping ensures families receive comprehensive, coordinated support.

Lesson 4 • Writing SMART Goals with Families

Teaches the SMART goal framework applied collaboratively with families. Specific, measurable goals increase accountability and track progress effectively.

Lesson 1 • Core Principles of Trauma-Informed Care

Covers the six foundational principles of trauma-informed care and their practice implications. Applying these principles transforms service environments and interactions.

Lesson 2 • Understanding Trauma and Its Effects

Explains types of trauma, prevalence, and neurobiological and behavioural impacts on families. This knowledge base is required before applying trauma-informed interventions.

Lesson 3 • Secondary Traumatic Stress and Resilience

Addresses the risk of secondary traumatic stress in practitioners and organisational prevention strategies. Workforce resilience is essential for sustained, high-quality service delivery.

Lesson 4 • Trauma Screening and Recognition

Teaches how to screen for trauma exposure and recognise trauma-related behaviours in families. Early recognition enables timely, appropriate referral and intervention.

Lesson 1 • Parenting Education and Support Programmes

Reviews evidence-based parenting programmes and their delivery models for diverse families. Effective parenting support is a primary mechanism for improving child outcomes.

Lesson 2 • Supporting Early Childhood Development

Covers developmental milestones, early intervention strategies, and caregiver coaching techniques. Early support produces the greatest long-term impact on child well-being.

Lesson 3 • Family Strengthening and Resilience Building

Teaches structured approaches to building family cohesion, communication, and problem-solving capacity. Resilient families sustain gains beyond the period of active service.

Lesson 4 • Economic Stability and Basic Needs Support

Addresses how economic instability undermines family well-being and how practitioners respond. Linking families to concrete supports reduces stress and enables other interventions.

Lesson 1 • Documentation and Record Keeping

Covers standards for accurate, timely, and legally defensible case documentation. Quality records protect families, practitioners, and agencies while supporting continuity of care.

Lesson 2 • Interagency Collaboration and Teaming

Builds skills for effective collaboration across agencies, disciplines, and service systems. Coordinated teams produce better outcomes than siloed individual practitioners.

Lesson 3 • Managing High-Risk and Crisis Cases

Addresses protocols for identifying, escalating, and managing high-risk family situations. Timely crisis response prevents harm and maintains family safety during acute episodes.

Lesson 4 • Case Management Models and Functions

Compares brokerage, intensive, and wraparound case management models and their appropriate applications. Model selection determines the intensity and structure of coordination activities.

Lesson 1 • Analysing and Interpreting Programme Data

Teaches basic data analysis and interpretation skills for non-research practitioners. Accurate interpretation transforms raw data into actionable programme insights.

Lesson 2 • Quality Improvement Frameworks

Introduces Plan-Do-Study-Act and other quality improvement cycles for programme enhancement. Structured QI processes create systematic, evidence-driven programme improvements.

Lesson 3 • Foundations of Programme Evaluation

Introduces evaluation types, logic models, and the role of evaluation in programme accountability. Understanding evaluation basics enables practitioners to contribute meaningfully to programme learning.

Lesson 4 • Communicating Evaluation Findings

Covers how to present evaluation results to funders, leadership, families, and the public. Effective communication of findings builds credibility and supports programme advocacy.