Mediation Agent Training

Lesson 1 • Roles and Responsibilities of the Mediator

Maps the mediator's facilitative, evaluative, and transformative roles. Students identify appropriate role boundaries and avoid common overreach errors.

Lesson 2 • What Mediation Is and Is Not

Defines mediation by contrasting it with arbitration, litigation, and negotiation. Grounds students in the unique voluntary, confidential, and neutral character of mediation.

Lesson 3 • Ethical Standards and Professional Conduct

Introduces widely adopted ethical codes governing mediator conduct. Students apply standards to scenario-based dilemmas involving conflicts of interest and bias.

Lesson 4 • Core Principles and Values

Covers neutrality, impartiality, self-determination, and informed consent as pillars of practice. Students connect each principle to real mediator behaviour.

Lesson 1 • Positions, Interests, and Needs

Distinguishes surface positions from underlying interests and deeper human needs. Students practise moving parties from positional bargaining to interest-based dialogue.

Lesson 2 • Conflict Escalation and De-escalation

Explains escalation stages and the triggers that intensify disputes. Students identify de-escalation leverage points a mediator can activate.

Lesson 3 • Cultural and Identity Dimensions of Conflict

Examines how cultural norms, identity, and communication styles shape conflict behaviour. Students adapt their approach to culturally diverse parties.

Lesson 4 • Power Imbalances in Disputes

Analyses how resource, status, and informational power differentials affect negotiation. Students apply balancing strategies without compromising mediator neutrality.

Lesson 1 • Managing Difficult Communication Patterns

Identifies interrupting, stonewalling, and contemptuous communication and provides mediator responses. Students intervene without taking sides.

Lesson 2 • Effective Questioning Strategies

Covers open, closed, circular, and hypothetical questions and their strategic uses. Students select question types to uncover interests and shift perspectives.

Lesson 3 • Reframing and Normalising

Demonstrates how reframing transforms accusatory language into neutral, interest-focused statements. Students practise normalising conflict to reduce party defensiveness.

Lesson 4 • Active Listening Techniques

Teaches reflective listening, paraphrasing, and summarising to demonstrate understanding. Students practise each technique until parties feel genuinely heard.

Lesson 1 • Preparing the Mediation Environment

Addresses room setup, seating arrangements, and logistical considerations that affect party comfort. Students design environments that promote safety and equality.

Lesson 2 • Delivering the Opening Statement

Teaches the components of an effective mediator opening: welcome, role explanation, process overview, and ground rules. Students rehearse and refine their opening.

Lesson 3 • Pre-Mediation Intake and Screening

Covers intake interviews, suitability screening, and identifying cases inappropriate for mediation. Students apply screening criteria to protect vulnerable parties.

Lesson 4 • Confidentiality Agreements and Ground Rules

Explains the scope, limits, and documentation of confidentiality in mediation. Students draft and explain confidentiality agreements to parties clearly.

Lesson 1 • Using Caucus Effectively

Explains when and how to conduct private sessions with each party. Students manage information shared in caucus while maintaining overall neutrality.

Lesson 2 • Eliciting Party Narratives

Teaches structured storytelling techniques that allow each party to present their perspective fully. Students use active listening to validate without endorsing.

Lesson 3 • Interest-Based Negotiation Facilitation

Applies interest-based negotiation principles to move parties beyond positions. Students use probing questions and reframing to surface shared interests.

Lesson 4 • Managing Impasse and Deadlock

Provides a toolkit for breaking impasse through caucus, reframing, and reality testing. Students diagnose impasse type before selecting an intervention.

Lesson 1 • Testing Agreement Durability

Teaches reality testing and feasibility checks before finalising any agreement. Students identify agreements likely to fail and prompt parties to strengthen them.

Lesson 2 • Follow-Up and Implementation Support

Explains the mediator's limited post-agreement role in monitoring and follow-up. Students distinguish appropriate support from overstepping professional boundaries.

Lesson 3 • Drafting the Mediation Agreement

Covers plain-language drafting principles for mediation agreements. Students write specific, measurable, and time-bound terms that reduce future disputes.

Lesson 4 • Closing the Mediation Session

Guides the formal closure process including summary, signing, and acknowledgment. Students conduct closings that leave parties with clarity and dignity.

Lesson 1 • Online and Hybrid Mediation

Adapts mediation process design for video, asynchronous, and hybrid platforms. Students manage technology barriers and maintain process integrity remotely.

Lesson 2 • Workplace and Employment Mediation

Addresses harassment, performance, and team conflict in organisational settings. Students navigate power hierarchies and confidentiality in employer-employee disputes.

Lesson 3 • Family and Divorce Mediation

Covers parenting plans, asset division, and high-emotion dynamics in family disputes. Students apply child-focused principles and screen for coercive control.

Lesson 4 • Community and Neighbour Mediation

Examines low-resource, high-emotion community disputes involving ongoing relationships. Students apply restorative principles to rebuild community connections.

Lesson 1 • Trauma-Informed Mediation Practice

Applies trauma-informed principles to recognise and respond to trauma responses in parties. Students modify process pacing and environment to prevent re-traumatisation.

Lesson 2 • Strategic Use of Process Design

Teaches customising process stages, timing, and format to fit complex dispute needs. Students design bespoke mediation processes for high-stakes scenarios.

Lesson 3 • Building a Sustainable Mediation Practice

Covers credentialing pathways, marketing, fee structures, and professional networks. Students create a personal development plan aligned with their practice goals.

Lesson 4 • Multi-Party Mediation Techniques

Addresses coalition dynamics, agenda complexity, and process design for three or more parties. Students facilitate multi-party sessions without losing control of the process.