Security Guard Refresher Course

Lesson 1 • Post Orders and Site-Specific Protocols

Explains how to read, interpret, and follow post orders accurately. Officers understand that site instructions carry operational authority.

Lesson 2 • Professional Ethics and Conduct

Addresses integrity, impartiality, and professional behaviour expected on duty. Ethical grounding reduces misconduct and supports public trust.

Lesson 3 • Role and Responsibilities of an Officer

Defines the security officer's primary duties, authority limits, and accountability. Anchors all subsequent chapters in a clear professional identity.

Lesson 1 • Patrol Methods and Patterns

Covers foot, vehicle, and stationary patrol strategies and when to apply each. Officers learn to vary patterns to prevent predictability.

Lesson 2 • Use of Security Technology on Patrol

Introduces CCTV monitoring, guard tour systems, and radio communication during patrols. Technology use is integrated with manual observation skills.

Lesson 3 • Principles of Effective Observation

Teaches structured observation methods to identify anomalies, suspicious behaviour, and hazards. Connects perceptual skills to actionable security responses.

Lesson 1 • Access Control Fundamentals

Explains the purpose and components of access control systems, from physical barriers to electronic credentials. Officers understand how layers work together.

Lesson 2 • Vehicle and Package Screening

Teaches inspection techniques for vehicles and deliveries entering a secured site. Officers balance thoroughness with operational efficiency.

Lesson 3 • Visitor and Credential Verification

Covers procedures for verifying identity documents, visitor logs, and authorised access lists. Accurate verification prevents unauthorised entry.

Lesson 1 • Understanding the Use-of-Force Continuum

Explains the graduated scale from verbal commands to physical intervention and the legal justification for each level. Officers internalise proportionality as a core principle.

Lesson 2 • Physical Intervention Fundamentals

Covers defensive techniques, restraint principles, and handcuffing procedures within legal authority. Officers apply only the minimum force necessary.

Lesson 3 • Verbal De-escalation Techniques

Develops communication strategies to calm agitated individuals and resolve disputes without physical contact. De-escalation is the preferred first response.

Lesson 1 • Bomb Threat and Suspicious Package Protocols

Provides step-by-step procedures for receiving threats and handling suspicious items. Officers minimise risk through proper isolation and notification.

Lesson 2 • Active Threat and Violent Incident Response

Applies run-hide-fight principles and lockdown procedures to active threat scenarios. Officers learn to protect lives while avoiding direct confrontation.

Lesson 3 • Fire Safety and Evacuation Procedures

Covers fire detection, extinguisher use, and leading orderly evacuations. Officers act as first responders until fire services arrive.

Lesson 4 • Emergency Preparedness Principles

Introduces emergency planning concepts, officer roles in site emergency plans, and pre-incident preparation. Preparedness reduces response time and errors.

Lesson 1 • Incident Report Structure and Content

Breaks down the components of a complete incident report from header to narrative. Officers practise structuring reports that withstand legal scrutiny.

Lesson 2 • Testifying and Providing Statements

Prepares officers to give accurate verbal and written statements to supervisors, investigators, and courts. Credibility depends on consistency with written records.

Lesson 3 • Evidence Handling and Documentation

Covers proper collection, labelling, and chain-of-custody procedures for physical evidence. Mishandled evidence can invalidate legal proceedings.

Lesson 1 • Managing Queues and Entry Points

Teaches efficient queue management, ticket or credential verification, and prohibited-item screening at entry. Smooth entry reduces crowd frustration and risk.

Lesson 2 • Event Security Planning

Covers pre-event risk assessment, post assignment, and coordination with event organisers. Planning reduces reactive decision-making during live events.

Lesson 3 • Responding to Crowd Disturbances

Provides step-by-step procedures for isolating disturbances, requesting backup, and initiating evacuation. Officers contain incidents before they spread.

Lesson 1 • Behavioural Threat Assessment Basics

Introduces structured methods for evaluating individuals who display concerning behaviour patterns. Early assessment enables intervention before incidents occur.

Lesson 2 • Integrating Intelligence into Daily Operations

Explains how officers use briefings, threat bulletins, and shift handover information to stay alert. Intelligence-informed patrols are more effective and targeted.

Lesson 3 • Recognising Surveillance and Probing

Teaches officers to detect when a site is being observed or tested by potential adversaries. Surveillance detection is a critical pre-attack prevention tool.

Lesson 4 • Insider Threat Awareness

Covers behavioural and operational indicators of insider threats from employees or contractors. Officers learn to report concerns without making accusations.