Logistics Assistant Course

Lesson 1 • Supply Chain Structure and Stakeholders

Maps the end-to-end supply chain and identifies each participant's role. Connects stakeholder relationships to daily logistics assistant tasks.

Lesson 2 • Logistics Performance Metrics

Introduces key performance indicators used to measure logistics efficiency and service quality. Students learn to read and interpret basic logistics dashboards.

Lesson 3 • What Logistics Means in Practice

Defines logistics as the management of goods, information, and resources from origin to destination. Establishes the vocabulary used throughout the course.

Lesson 1 • Carrier Selection and Rate Negotiation

Teaches criteria for evaluating carriers and understanding freight rate structures. Students practice comparing quotes and identifying hidden costs.

Lesson 2 • Shipment Tracking and Exception Management

Covers tools and processes for monitoring shipments in transit and resolving delays. Links proactive tracking to customer satisfaction outcomes.

Lesson 3 • Road Freight Fundamentals

Covers truckload, less-than-truckload, and courier services for ground transport. Students learn when each option is cost-effective and operationally appropriate.

Lesson 4 • Air, Ocean, and Rail Transport

Compares international and domestic freight options beyond road transport. Builds ability to evaluate trade-offs in speed, cost, and cargo suitability.

Lesson 1 • Inventory Counting and Accuracy

Covers cycle counting, full physical counts, and reconciliation methods to maintain accurate stock levels. Accurate inventory reduces costly stockouts and overstock.

Lesson 2 • Storage Methods and Product Handling

Introduces racking systems, FIFO and FEFO rotation, and safe handling techniques. Proper storage protects product integrity and worker safety.

Lesson 3 • Receiving and Put-Away Processes

Details the steps for accepting inbound shipments, verifying quantities, and storing goods correctly. Errors at this stage affect all downstream inventory accuracy.

Lesson 4 • Warehouse Safety and Compliance

Addresses workplace safety standards, personal protective equipment, and incident reporting in warehouse environments. Safety compliance protects staff and reduces liability.

Lesson 1 • Returns and Reverse Logistics

Explains the process for receiving, inspecting, and processing returned goods. Efficient returns handling recovers value and maintains customer trust.

Lesson 2 • Pick, Pack, and Ship Processes

Details the physical steps of selecting, packaging, and dispatching orders from the warehouse. Efficiency and accuracy at this stage directly impact delivery performance.

Lesson 3 • Order Fulfilment Performance Measurement

Introduces metrics such as perfect order rate and order cycle time to evaluate fulfilment quality. Students use data to identify and address process gaps.

Lesson 4 • Order Receipt and Entry

Covers how orders arrive through various channels and how they are entered into systems accurately. Correct entry prevents downstream fulfilment errors.

Lesson 1 • International Trade Documentation

Introduces export declarations, certificates of origin, and import permits for cross-border shipments. Correct international documents prevent customs delays and penalties.

Lesson 2 • Core Shipping Documents

Covers bills of lading, packing lists, and delivery receipts as the foundation of shipment documentation. Each document's purpose and required fields are explained.

Lesson 3 • Regulatory Compliance in Logistics

Addresses transport safety regulations, hazardous materials rules, and trade compliance requirements. Non-compliance risks fines, shipment seizure, and reputational damage.

Lesson 4 • Record Keeping and Document Control

Establishes best practices for filing, retaining, and retrieving logistics documents. Proper records support audits, dispute resolution, and continuous improvement.

Lesson 1 • Barcode, RFID, and Scanning Technology

Explains how barcode and RFID scanning supports inventory accuracy and shipment verification. Students learn proper scanning procedures to minimise data entry errors.

Lesson 2 • Spreadsheets for Logistics Data Management

Teaches practical spreadsheet skills for tracking shipments, managing inventory lists, and building simple reports. Spreadsheets remain essential tools in most logistics environments.

Lesson 3 • Data Accuracy and System Integration

Addresses how data flows between systems and why accuracy at each entry point matters. Students learn to identify and correct data discrepancies across platforms.

Lesson 4 • Transportation Management System Basics

Covers TMS functions for booking shipments, generating documents, and tracking freight. Connects TMS use to carrier coordination and cost visibility.

Lesson 1 • Supplier Performance Monitoring

Introduces methods for tracking on-time delivery, quality, and responsiveness of suppliers. Performance data supports informed sourcing decisions and supplier development.

Lesson 2 • Goods Receipt and Invoice Matching

Explains three-way matching of purchase orders, goods receipts, and supplier invoices. Accurate matching prevents overpayment and supports financial controls.

Lesson 3 • Supplier Communication and Follow-Up

Teaches professional communication techniques for chasing delivery confirmations and resolving discrepancies with suppliers. Consistent follow-up prevents supply disruptions.

Lesson 1 • Handling Inquiries and Delivery Updates

Covers techniques for responding to shipment status inquiries promptly and accurately. Students practice using tracking tools to provide reliable delivery updates.

Lesson 2 • Reporting Customer Issues for Improvement

Explains how to document and escalate recurring customer issues to drive operational improvements. Systematic reporting connects frontline experience to strategic decisions.

Lesson 3 • Service Recovery and Relationship Management

Addresses how to rebuild trust after a logistics failure through transparent communication and corrective action. Strong recovery can increase customer loyalty beyond baseline levels.

Lesson 4 • Understanding Customer Expectations in Logistics

Defines what customers expect regarding delivery speed, accuracy, and communication. Aligning operations to these expectations drives satisfaction and retention.