Warehouse Support Operations Course

Lesson 1 • Warehouse Purpose and Industry Role

Defines warehousing within the supply chain and its economic function. Grounds all subsequent technical content in real-world operational context.

Lesson 2 • Roles and Responsibilities Overview

Outlines the organisational structure of a warehouse team and each role's duties. Clarifies accountability and communication pathways across departments.

Lesson 3 • Facility Layout and Zone Identification

Maps standard warehouse zones including receiving, storage, picking, and shipping. Enables safe and efficient movement throughout the facility.

Lesson 1 • Personal Protective Equipment Usage

Covers selection, fitting, inspection, and maintenance of required protective gear. Ensures workers choose and use appropriate PPE for each task.

Lesson 2 • Ergonomics and Safe Lifting Techniques

Addresses body mechanics, repetitive strain prevention, and proper manual handling. Reduces musculoskeletal injury risk across all warehouse tasks.

Lesson 3 • Regulatory Safety Standards Overview

Summarises workplace safety regulations and employer obligations relevant to warehousing. Connects daily practices to compliance requirements and audit readiness.

Lesson 4 • Hazard Recognition and Risk Assessment

Teaches identification of physical, chemical, and ergonomic hazards in warehouse settings. Connects risk awareness to proactive injury prevention strategies.

Lesson 1 • Housekeeping and Storage Area Maintenance

Defines 5S principles and daily housekeeping standards for storage areas. Sustains a safe, organised, and audit-ready warehouse environment.

Lesson 2 • Racking and Shelving Systems

Describes selective, drive-in, push-back, and flow rack configurations and their applications. Matches storage system choice to product characteristics and throughput needs.

Lesson 3 • Powered Industrial Truck Fundamentals

Introduces counterbalance forklift and reach truck operation principles and safety rules. Prepares students for formal certification training on powered equipment.

Lesson 4 • Manual Material Handling Equipment

Covers operation of hand trucks, pallet jacks, and order pickers for non-powered handling tasks. Builds foundational equipment skills used across all warehouse roles.

Lesson 1 • Unloading Procedures and Equipment Use

Details safe unloading techniques using manual and powered equipment at the dock. Connects proper unloading to product integrity and worker safety.

Lesson 2 • Receiving Documentation and System Entry

Covers completing receiving reports and entering data into warehouse management systems. Links physical receipt to accurate inventory and financial records.

Lesson 3 • Freight Inspection and Discrepancy Handling

Teaches count verification, damage assessment, and exception documentation on inbound goods. Ensures accurate inventory records from the point of receipt.

Lesson 4 • Cross-Docking and Direct Flow Receiving

Introduces cross-dock operations where inbound freight bypasses storage and flows directly to outbound. Builds understanding of high-velocity receiving scenarios.

Lesson 1 • Inventory Accuracy and Adjustment Procedures

Addresses root cause analysis for inventory errors and the process for making system adjustments. Builds discipline around maintaining reliable stock data.

Lesson 2 • Inventory Fundamentals and Classification

Defines inventory types, valuation methods, and ABC classification principles. Provides the conceptual base for all stock control activities.

Lesson 3 • Location Systems and Slotting Strategies

Explains warehouse addressing schemes and product slotting based on velocity and size. Optimises pick paths and storage density across the facility.

Lesson 4 • Expiration and Lot Control Management

Teaches tracking of lot numbers, expiration dates, and first-expiry-first-out rotation. Critical for regulated product categories and quality compliance.

Lesson 1 • Packing and Cartonisation

Addresses carton selection, void fill, and packing standards to protect products in transit. Connects packing quality to damage reduction and freight cost control.

Lesson 2 • Picking Methods and Strategies

Compares discrete, batch, zone, and cluster picking methods and their efficiency trade-offs. Enables selection of the right method for each order profile.

Lesson 3 • Productivity Standards and Pick Rate Management

Introduces lines-per-hour metrics, productivity tracking, and methods to improve pick rates. Builds awareness of performance expectations and self-management skills.

Lesson 4 • Pick Accuracy and Verification Techniques

Covers barcode scanning, check-weighing, and visual verification to confirm pick accuracy. Directly reduces mispick rates and downstream customer complaints.

Lesson 1 • Outbound Order Staging and Verification

Defines staging area organisation and pre-shipment order verification procedures. Prevents shipping errors before freight is loaded onto a carrier.

Lesson 2 • Shipping Documentation and Compliance

Addresses bill of lading completion, hazardous material documentation, and export paperwork. Ensures legal compliance and accurate freight billing.

Lesson 3 • Load Planning and Trailer Loading

Covers weight distribution, load sequence, and securing methods for trailer loading. Ensures freight arrives undamaged and drivers depart safely.

Lesson 4 • Carrier Selection and Routing

Explains carrier types, service levels, and routing guide compliance for outbound shipments. Balances cost, speed, and service requirements for each order.

Lesson 1 • WMS Navigation and Core Functions

Covers login, menu navigation, and core transaction screens in a warehouse management system. Establishes the digital literacy needed for all system-dependent tasks.

Lesson 2 • Emerging Automation in Warehousing

Surveys conveyor systems, automated storage and retrieval, and collaborative robots in warehouses. Builds awareness of technology trends shaping future warehouse roles.

Lesson 3 • Barcode and RFID Technology

Explains barcode symbologies, RFID tags, and scanning device operation in warehouse workflows. Connects scanning accuracy to inventory integrity and order fulfilment.

Lesson 4 • Reporting and Data Analysis Basics

Covers generating standard WMS reports and interpreting key operational data outputs. Enables supervisors and associates to make data-informed daily decisions.