Workplace Communication Course

Lesson 1 • The Communication Process Explained

Examines the sender-receiver model, encoding, decoding, and feedback loops. Establishes the conceptual framework used throughout the entire course.

Lesson 2 • Common Barriers to Effective Communication

Identifies physical, psychological, and cultural obstacles that distort messages at work. Connects barrier awareness to proactive communication planning.

Lesson 3 • Professional Communication Standards

Defines tone, clarity, conciseness, and correctness as baseline professional norms. Applies these standards as evaluation criteria for all subsequent coursework.

Lesson 1 • Paraphrasing and Clarifying Techniques

Teaches restatement and targeted questioning to confirm accurate understanding. Prevents downstream errors caused by assumed comprehension.

Lesson 2 • Verbal and Nonverbal Listening Cues

Covers acknowledgment phrases, nodding, eye contact, and posture as signals of engagement. Links visible listening behaviours to speaker trust and openness.

Lesson 3 • Principles of Active Listening

Distinguishes active listening from passive hearing and outlines its cognitive demands. Grounds subsequent techniques in a clear behavioural framework.

Lesson 1 • Participating Effectively in Meetings

Develops skills for contributing, questioning, and summarising in group discussions. Applies verbal communication principles to the most common workplace forum.

Lesson 2 • Adapting Speech to Different Audiences

Covers register shifts between peers, supervisors, clients, and cross-functional teams. Builds flexibility to communicate effectively across organisational levels.

Lesson 3 • Voice, Pace, and Delivery Mechanics

Examines pitch, volume, pace, and pause as tools for emphasis and clarity. Connects vocal mechanics to perceived confidence and credibility.

Lesson 4 • Structuring Spoken Messages

Applies the point-first principle and logical sequencing to verbal delivery. Reduces listener confusion by organising ideas before speaking.

Lesson 1 • Tone and Style in Written Documents

Distinguishes assertive, neutral, and empathetic tones and when each is appropriate. Prevents tone mismatches that damage professional relationships.

Lesson 2 • Writing Effective Workplace Emails

Covers subject lines, opening lines, body structure, and call-to-action closings. Applies writing process skills to the most frequent professional writing task.

Lesson 3 • Proofreading and Quality Control

Provides systematic review techniques to catch errors before documents are sent. Reinforces professional credibility through error-free written output.

Lesson 4 • The Professional Writing Process

Introduces planning, drafting, revising, and editing as a repeatable writing workflow. Establishes process discipline as the foundation for all written output.

Lesson 1 • Reading Nonverbal Cues in Others

Develops observational skills to interpret engagement, discomfort, and disagreement. Enables real-time communication adjustments based on audience signals.

Lesson 2 • Congruence Between Verbal and Nonverbal

Explains how mismatches between words and body language erode credibility. Trains learners to align all channels for consistent, trustworthy messaging.

Lesson 3 • Categories of Nonverbal Communication

Maps gesture, posture, facial expression, proxemics, and appearance as distinct channels. Provides a taxonomy for analysing nonverbal behaviour systematically.

Lesson 1 • Assertive Communication Techniques

Distinguishes assertive, passive, and aggressive styles and trains the assertive middle ground. Enables learners to express needs and boundaries without damaging relationships.

Lesson 2 • Communicating Across Organisational Levels

Covers upward, downward, and lateral communication strategies within hierarchies. Builds versatility for interacting with all levels of an organisation.

Lesson 3 • Empathy and Emotional Intelligence at Work

Connects emotional self-awareness and perspective-taking to communication effectiveness. Positions empathy as a practical professional skill, not a soft abstraction.

Lesson 4 • Building Trust Through Communication

Identifies consistency, transparency, and follow-through as trust-building behaviours. Links communication habits directly to long-term professional credibility.

Lesson 1 • Receiving and Acting on Feedback

Trains learners to receive feedback without defensiveness and convert it into action. Completes the feedback loop as a two-way communication skill.

Lesson 2 • Mediation and Third-Party Communication

Introduces neutral facilitation techniques for resolving disputes between colleagues. Extends conflict skills to situations requiring an impartial communication role.

Lesson 3 • Conflict Resolution Frameworks

Introduces interest-based negotiation and collaborative problem-solving models. Provides repeatable structures for reaching durable workplace agreements.

Lesson 4 • Understanding Workplace Conflict

Categorises task, relationship, and process conflicts and their communication roots. Builds diagnostic ability before introducing resolution strategies.

Lesson 1 • Principles of Persuasion at Work

Applies credibility, logic, and emotional appeal as the three pillars of workplace persuasion. Grounds influence strategies in ethical professional practice.

Lesson 2 • Communicating Change and Vision

Applies strategic communication to change initiatives, announcements, and vision-setting. Prepares learners to lead communication during organisational transitions.

Lesson 3 • Crafting a Compelling Business Case

Structures proposals around problem, solution, evidence, and call to action. Applies persuasion principles to the most common strategic communication task.

Lesson 4 • Influencing Without Formal Authority

Develops coalition-building, reciprocity, and framing strategies for peer influence. Addresses the reality that most workplace influence operates without positional power.