Secretarial Computer Course

Lesson 1 • Workplace Communication Essentials

Covers verbal, written, and nonverbal communication norms in office settings. Builds the baseline communication competency needed for all subsequent modules.

Lesson 2 • Professional Image and Business Etiquette

Addresses dress codes, punctuality, and interpersonal courtesy in professional settings. Prepares students to represent their organisation positively from day one.

Lesson 3 • Office Environment and Ergonomics

Introduces physical workspace setup, ergonomic principles, and safety protocols. Ensures students can maintain productivity and well-being at their workstation.

Lesson 4 • The Secretary's Role and Responsibilities

Defines core duties, reporting lines, and performance expectations. Grounds students in the professional identity required throughout the course.

Lesson 1 • Data Entry Accuracy and Verification

Teaches proofreading strategies, double-entry verification, and data validation methods. Reduces costly errors in records, databases, and official documents.

Lesson 2 • Touch Typing Fundamentals

Introduces proper finger placement, home-row technique, and posture for efficient typing. Forms the physical foundation for all keyboard-based work in the course.

Lesson 3 • Numeric Keypad and Special Characters

Covers numeric keypad technique and entry of symbols, punctuation, and special characters. Prepares students for financial data entry and form completion tasks.

Lesson 1 • Mail Merge and Template Creation

Teaches mail merge for bulk correspondence and building reusable document templates. Dramatically increases output efficiency for repetitive secretarial tasks.

Lesson 2 • Document Review and Finalisation

Covers spell-check, grammar tools, track changes, and print settings for final document preparation. Ensures every document leaving the office meets quality standards.

Lesson 3 • Tables, Lists, and Visual Elements

Introduces table creation, bulleted and numbered lists, and basic image insertion. Enhances document clarity and supports report and proposal writing.

Lesson 4 • Business Letter and Memo Formats

Teaches standard layouts for business letters, memos, and interoffice notes. Students apply correct salutations, closings, and reference notations.

Lesson 5 • Text Formatting and Styles

Covers font selection, paragraph formatting, and style sheets for consistent document appearance. Consistent styling is critical for professional business communication.

Lesson 1 • Formulas and Core Functions

Covers arithmetic formulas, SUM, AVERAGE, COUNT, and IF functions for everyday calculations. Enables secretaries to produce accurate financial summaries and reports.

Lesson 2 • Charts and Data Visualisation

Guides students through creating bar, line, and pie charts to communicate data visually. Charts produced here are used directly in reports and presentations.

Lesson 3 • Spreadsheet Interface and Basic Entry

Introduces the spreadsheet grid, cell referencing, and basic data entry conventions. Establishes the structural understanding needed for all formula and analysis work.

Lesson 4 • Spreadsheet Reports and Printing

Covers page layout, headers and footers, print areas, and PDF export for professional output. Ensures spreadsheet reports meet organisational presentation standards.

Lesson 1 • Slide Content and Text Design

Covers text box placement, bullet hierarchy, and font choices for readable slides. Proper text design ensures audiences absorb key messages quickly.

Lesson 2 • Graphics, Charts, and Media

Teaches inserting images, icons, embedded charts, and video clips into slides. Multimedia elements increase engagement and reinforce data-driven points.

Lesson 3 • Presentation Software Interface

Introduces slide panels, design themes, and view modes of standard presentation applications. Familiarity with the interface accelerates all subsequent design and editing tasks.

Lesson 4 • Finalising and Delivering Presentations

Covers slide show setup, speaker notes, handout printing, and file export options. Prepares students to support executives before and during live presentations.

Lesson 1 • Email Etiquette and Compliance

Addresses reply-all discipline, confidentiality, disclaimers, and retention obligations. Compliance awareness protects both the secretary and the organisation.

Lesson 2 • Inbox Organisation and Folder Systems

Covers folder creation, rules-based filtering, flagging, and archiving strategies. An organised inbox ensures no critical message is missed or delayed.

Lesson 3 • Calendar and Scheduling Integration

Introduces calendar invitations, meeting requests, and shared calendar management. Seamless scheduling is a core secretarial competency tied directly to email tools.

Lesson 4 • Professional Email Composition

Teaches subject line writing, tone, structure, and signature blocks for business email. Well-composed emails reduce misunderstandings and reflect organisational professionalism.

Lesson 1 • Records Management Principles

Introduces the records lifecycle, classification schemes, and retention schedules. Understanding these principles underpins every filing decision made in practice.

Lesson 2 • Document Scanning and Digitisation

Covers scanner operation, OCR software, and quality checks for converting paper to digital. Digitisation supports paperless office initiatives and disaster recovery.

Lesson 3 • Records Retrieval and Disposition

Teaches efficient retrieval techniques, charge-out systems, and secure record disposal methods. Proper disposition protects sensitive information and meets regulatory obligations.

Lesson 4 • Digital File Organisation

Teaches folder naming conventions, version control, and metadata tagging for electronic files. Consistent digital organisation enables fast retrieval and reduces duplication.

Lesson 1 • Meeting Planning and Coordination

Covers agenda preparation, venue booking, equipment setup, and minute-taking for formal meetings. Effective meeting support is a high-visibility secretarial responsibility.

Lesson 2 • Travel Arrangements and Itineraries

Teaches booking flights, accommodation, and ground transport while building detailed itineraries. Accurate travel planning directly affects executive productivity and satisfaction.

Lesson 3 • Budget Tracking and Expense Reporting

Introduces petty cash management, expense claim forms, and basic budget monitoring. Secretaries who handle finances accurately build trust with management.

Lesson 4 • Multitasking and Workflow Management

Develops strategies for managing simultaneous tasks, interruptions, and competing deadlines. Advanced workflow management distinguishes high-performing secretaries.

Lesson 5 • Confidentiality and Information Security

Addresses handling sensitive documents, access controls, and data privacy obligations. Protecting confidential information is a non-negotiable professional standard.