
Family Support and Guidance Course
Build the practical skills to support families through their most challenging moments. This course covers everything from child safeguarding and crisis intervention to parenting guidance and case management. Whether you're entering the field or strengthening your existing practice, you'll graduate with a comprehensive, evidence-based toolkit ready for real-world application.
What you will learn:
You'll learn how to assess family needs, set collaborative goals, and deliver trauma-informed support across a wide range of situations. The course covers child development, attachment theory, and evidence-based parenting strategies you can apply immediately. You'll develop strong communication skills, including active listening, de-escalation, and culturally responsive engagement. Safeguarding responsibilities, mandatory reporting, and multi-agency collaboration are covered in depth. You'll also gain practical tools for case management, documentation, and connecting families to community resources.
How you study practically Family Support and Guidance Course
How you practise Family Support and Guidance Course
For companies looking to train their teams
With Dedika for businesses, the course includes exercises and examples tailored to your own business and the way your company needs.
Course content
8 Chapters • 38 LessonsDuration between 4 and 360 hours (you decide)
Chapter 1HideHide detailsSee detailsFoundations of Family Support Practice
Foundations of Family Support Practice
Lesson 1 • Strengths-Based and Empowerment Frameworks
Introduces asset-focused approaches that shift focus from deficits to family capacities. Students contrast strengths-based with deficit-focused models.
Lesson 2 • Defining Family Support and Its Scope
Clarifies what family support encompasses across service settings. Grounds students in purpose and boundaries before introducing practice models.
Lesson 3 • Professional Roles and Boundaries
Defines the practitioner role, dual-relationship risks, and self-care obligations. Students distinguish professional support from personal involvement.
Lesson 4 • Core Values and Ethical Principles
Examines respect, confidentiality, non-judgment, and equity as practice anchors. Students apply these values to realistic ethical dilemmas.
Chapter 2HideHide detailsSee detailsUnderstanding Family Systems and Dynamics
Understanding Family Systems and Dynamics
Lesson 1 • Mapping Family Systems with Genograms
Teaches genogram construction as a visual assessment tool for patterns across generations. Students create and interpret genograms from case data.
Lesson 2 • Family Life Cycle and Transitions
Examines predictable developmental stages and the stressors each transition introduces. Students anticipate support needs at each stage.
Lesson 3 • Family Systems Theory Essentials
Covers interdependence, subsystems, and homeostasis as core systems concepts. Connects theory directly to observable family behaviours.
Lesson 4 • Diversity in Family Structures
Explores single-parent, blended, multigenerational, and LGBTQ+ family forms. Students adapt systems thinking to non-traditional configurations.
Lesson 5 • Roles, Rules, and Communication Patterns
Analyses how assigned roles and unspoken rules govern family interaction. Students identify dysfunctional patterns that sustain problems.
Chapter 3HideHide detailsSee detailsEffective Communication and Active Listening
Effective Communication and Active Listening
Lesson 1 • Active Listening Skills in Practice
Trains paraphrasing, reflection, summarising, and minimal encouragers. Students practise each skill through structured role-play exercises.
Lesson 2 • Managing Difficult Conversations
Equips students to navigate conflict, resistance, and high-emotion exchanges professionally. Techniques include de-escalation and assertive communication.
Lesson 3 • Principles of Effective Helping Communication
Establishes warmth, genuineness, and empathy as the communication foundation. Students link these qualities to positive engagement outcomes.
Lesson 4 • Questioning Techniques for Family Engagement
Differentiates open, closed, circular, and scaling questions and their strategic uses. Students select question types to deepen family exploration.
Chapter 4HideHide detailsSee detailsNeeds Assessment and Family Goal Setting
Needs Assessment and Family Goal Setting
Lesson 1 • Monitoring Progress and Revising Goals
Establishes review cycles and outcome indicators to track goal achievement. Students adjust plans based on progress data and changing family circumstances.
Lesson 2 • Conducting Structured Family Interviews
Guides students through interview planning, sequencing, and documentation. Students practise structured interviews using standardised question frameworks.
Lesson 3 • Risk and Protective Factor Analysis
Teaches identification of risk factors alongside protective factors to produce balanced profiles. Students weigh both dimensions when prioritising support.
Lesson 4 • Principles of Family-Centred Assessment
Frames assessment as a collaborative, ongoing process rather than a one-time event. Students distinguish family-centred from practitioner-led assessment models.
Lesson 5 • Collaborative Goal Setting with Families
Applies SMART goal principles within a family-driven planning process. Students facilitate goal-setting conversations that reflect family priorities.
Chapter 5HideHide detailsSee detailsParenting Support and Guidance Strategies
Parenting Support and Guidance Strategies
Lesson 1 • Child Development Across Key Stages
Reviews developmental milestones from infancy through adolescence as a foundation for parenting guidance. Students link developmental knowledge to realistic parent expectations.
Lesson 2 • Attachment Theory and Parenting Behaviour
Explains attachment styles and their long-term impact on child outcomes. Students identify parenting behaviours that promote secure attachment.
Lesson 3 • Evidence-Based Parenting Programme Models
Surveys validated parenting programmes and their core components. Students match programme models to family profiles and presenting needs.
Lesson 4 • Coaching Parents in Real Time
Develops live coaching skills for in-home and group parenting support contexts. Students practise observation, feedback, and modelling techniques.
Lesson 5 • Positive Discipline and Behaviour Guidance
Teaches non-punitive discipline strategies grounded in developmental science. Students coach parents in applying consistent, age-appropriate boundaries.
Chapter 6HideHide detailsSee detailsSupporting Families Through Crisis and Adversity
Supporting Families Through Crisis and Adversity
Lesson 1 • Domestic Violence and Family Safety Planning
Equips students to identify indicators of domestic violence and co-create safety plans. Students practise risk assessment and referral protocols.
Lesson 2 • Building Family Resilience After Adversity
Applies Walsh's family resilience framework to post-crisis recovery planning. Students identify and activate resilience factors within family systems.
Lesson 3 • Grief, Loss, and Bereavement Support
Covers grief models and culturally sensitive bereavement support strategies. Students facilitate conversations about loss with families at different stages.
Lesson 4 • Crisis Theory and Intervention Models
Introduces crisis theory, the ABC model, and Roberts' seven-stage framework. Students distinguish crisis intervention from ongoing counselling.
Lesson 5 • Trauma-Informed Practice Principles
Applies the six trauma-informed care principles to family support interactions. Students recognise trauma responses and avoid re-traumatisation.
Chapter 7HideHide detailsSee detailsSafeguarding and Child Protection Practice
Safeguarding and Child Protection Practice
Lesson 1 • Supporting Families Through Investigations
Guides practitioners in maintaining supportive relationships during formal investigations. Students balance family engagement with child protection imperatives.
Lesson 2 • Risk Assessment in Child Protection
Applies structured decision-making tools to assess child safety and risk levels. Students differentiate immediate safety concerns from longer-term risk factors.
Lesson 3 • Mandatory Reporting Obligations
Explains the legal and ethical duty to report suspected maltreatment. Students practise completing accurate, timely reports using standardised formats.
Lesson 4 • Child Maltreatment: Types and Indicators
Defines physical, emotional, sexual abuse, and neglect with behavioural and physical indicators. Students distinguish accidental injury from maltreatment signs.
Lesson 5 • Multi-Agency Collaboration in Safeguarding
Develops skills for effective information sharing and joint planning across agencies. Students navigate professional roles within multi-disciplinary safeguarding teams.
Chapter 8HideHide detailsSee detailsCase Management and Service Coordination
Case Management and Service Coordination
Lesson 1 • Documentation and Record Keeping
Establishes standards for accurate, objective, and timely case documentation. Students apply professional writing principles to case notes and reports.
Lesson 2 • Developing Comprehensive Family Support Plans
Guides construction of integrated plans that address multiple family domains simultaneously. Students write plans that are specific, time-bound, and family-driven.
Lesson 3 • Referral, Linkage, and Resource Navigation
Builds skills for identifying, accessing, and following up on community resources. Students practise warm handoffs and track referral outcomes.
Lesson 4 • Case Management Models and Principles
Compares brokerage, clinical, and intensive case management models. Students select the appropriate model based on family complexity and service context.
Lesson 5 • Case Closure and Transition Planning
Prepares students to close cases ethically and plan transitions to ongoing community support. Students identify closure readiness indicators and manage endings therapeutically.
Your valid completion certificate
This course is for you:
Aspiring family support workers: seeking a structured entry point into the profession.
Early childhood educators: wanting to extend their role into family-centred practice.
Gemeenskapsvrywilligers: gereed om die ondersteuningswerk wat hulle reeds informeel verskaf, te formaliseer.
Social services assistants: looking to deepen their skills and advance their career prospects.
Career changers from healthcare: bringing transferable skills into a family-focused context.
Foster or kinship carers: aiming to better understand the families and systems around them.
What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

I like the content and the way videos are presented and transcribed, which speeds up the process!

The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

Top training programmes
FAQ
Who is Dedika?
Is the certificate valid in Kenya?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course




















