Internet Installation Course

Lesson 1 • How the Internet Works

Covers the physical and logical structure of the internet, from backbone networks to end-user devices. Establishes the conceptual framework for all subsequent installation topics.

Lesson 2 • Internet Service Delivery Models

Explains how ISPs deliver internet access via DSL, cable, fibre, fixed wireless, and satellite. Sets expectations for the technologies students will install throughout the course.

Lesson 3 • Network Types and Topologies

Distinguishes LAN, WAN, MAN, and PAN environments and their physical layouts. Helps technicians identify the correct installation approach for each network type.

Lesson 1 • Essential Hand Tools for Installation

Identifies and demonstrates the correct use of crimpers, punch-down tools, cable strippers, and screwdrivers. Proper tool selection reduces installation errors and rework.

Lesson 2 • Electrical and Physical Safety

Addresses shock hazards, grounding requirements, ladder safety, and confined-space awareness. Safe work habits prevent injuries and comply with occupational safety standards.

Lesson 3 • Test and Measurement Equipment

Covers cable testers, toners, optical power meters, and multimeters used to verify installations. Accurate measurement is the foundation of reliable fault diagnosis.

Lesson 1 • Copper Cable Types and Standards

Compares Cat5e, Cat6, Cat6A, and coaxial cables by performance, cost, and application. Correct cable selection ensures the installation meets speed and distance requirements.

Lesson 2 • Structured Cabling System Design

Introduces telecommunications room layout, horizontal cabling, and backbone cabling concepts. Students can plan a compliant structured cabling system for a small building.

Lesson 3 • Cable Installation Techniques

Teaches pulling, routing, and securing cables through walls, conduit, and cable trays. Proper technique prevents signal degradation and physical damage.

Lesson 4 • Fibre-Optic Cable Fundamentals

Explains single-mode and multimode fibre construction, connectors, and handling rules. Fibre knowledge is essential for modern high-speed internet installations.

Lesson 1 • Network Verification and Baseline Testing

Uses ping, traceroute, and speed tests to confirm connectivity and performance after hardware setup. Establishing a baseline enables faster diagnosis of future issues.

Lesson 2 • Switch Installation and VLANs

Teaches unmanaged and managed switch installation, port configuration, and basic VLAN segmentation. Switches extend the network and separate traffic for security and performance.

Lesson 3 • Router Setup and Configuration

Covers WAN interface setup, LAN IP addressing, NAT, and basic firewall rules on consumer and small-business routers. Router configuration determines how all devices access the internet.

Lesson 4 • Wireless Access Point Deployment

Addresses access point placement, SSID configuration, security modes, and channel selection. Proper AP setup delivers reliable wireless coverage throughout the service area.

Lesson 1 • DSL Technology Deep Dive

Explains ADSL, VDSL, and bonded DSL operation, line conditioning, and distance limitations. Understanding DSL physics allows technicians to predict and resolve line quality issues.

Lesson 2 • DSL Modem Provisioning

Walks through PPPoE and PPPoA authentication, modem sync, and ISP provisioning steps. Successful provisioning confirms the line is active and ready for customer use.

Lesson 3 • DSL Line Testing and Fault Isolation

Uses DSL analysers and loop qualification tools to locate faults on copper pairs. Systematic fault isolation reduces truck rolls and improves first-call resolution rates.

Lesson 1 • Fibre Network Architecture

Explains PON, active Ethernet, and point-to-point fibre architectures used by ISPs. Architecture knowledge guides correct equipment selection and installation procedures.

Lesson 2 • Fibre Splicing and Termination

Teaches fusion splicing, mechanical splicing, and field-polished connector termination. Proper splicing and termination minimise optical loss and ensure reliable signal delivery.

Lesson 3 • Optical Testing and Certification

Uses OTDRs and optical power meters to certify fibre links meet loss specifications. Certification testing provides documented proof of installation quality.

Lesson 4 • Fibre Drop Installation

Covers aerial and underground fibre drop methods, slack storage, and weatherproofing. A properly installed drop protects the fibre from physical and environmental damage.

Lesson 1 • Fixed Wireless Internet Installation

Addresses CPE antenna mounting, alignment, line-of-sight assessment, and link budget calculation. Precise alignment is critical for achieving rated fixed wireless throughput.

Lesson 2 • Wireless Security Configuration

Configures WPA3, guest networks, MAC filtering, and management access controls on wireless equipment. Security configuration protects customers from unauthorised access.

Lesson 3 • Wi-Fi Standards and Frequency Bands

Compares 802.11 standards from Wi-Fi 4 through Wi-Fi 6E and explains 2.4 GHz, 5 GHz, and 6 GHz band characteristics. Standard selection directly affects coverage and speed.

Lesson 4 • Indoor Wi-Fi Site Survey

Teaches passive and active site survey methods to identify coverage gaps and interference sources. A thorough survey is the basis for correct AP placement decisions.

Lesson 1 • Systematic Troubleshooting Methodology

Introduces the OSI-layer approach and divide-and-conquer strategy for isolating network faults. A structured method reduces diagnostic time and prevents overlooked causes.

Lesson 2 • Professional Customer Handover

Establishes the steps for demonstrating service, explaining equipment, and obtaining customer sign-off. A thorough handover sets expectations and reduces unnecessary support calls.

Lesson 3 • Advanced Diagnostic Tools

Uses packet capture, spectrum analysers, and remote management platforms to diagnose complex issues. Advanced tools reveal faults invisible to basic ping and speed tests.

Lesson 4 • Common Connectivity Fault Diagnosis

Covers no-sync, intermittent drops, slow speeds, and DNS failures with step-by-step diagnosis. Recognising common fault patterns accelerates resolution on the first visit.