Case Management Course

Lesson 1 • Practice Settings and Service Populations

Maps the diverse environments where case managers work and the populations they serve. Builds contextual awareness essential for applying skills across settings.

Lesson 2 • Legal and Regulatory Context

Surveys the regulatory environment shaping case management decisions. Equips practitioners to operate within compliance requirements without jurisdiction-specific detail.

Lesson 3 • Ethical Principles and Professional Standards

Examines the ethical codes and professional standards governing case management. Provides the moral framework applied throughout every chapter.

Lesson 4 • Roles and Responsibilities of Case Managers

Identifies the distinct roles a case manager performs across service settings. Clarifies professional accountability and sets expectations for practice.

Lesson 1 • Intake Process Overview

Outlines the sequential steps from first contact to formal enrolment. Establishes the intake process as the gateway to all subsequent case management activities.

Lesson 2 • Eligibility Criteria and Screening Tools

Teaches how to apply eligibility criteria and use validated screening instruments. Connects accurate screening to appropriate resource allocation.

Lesson 3 • Prioritising and Triaging Cases

Introduces triage frameworks for ranking case urgency and allocating attention. Directly supports caseload management skills developed in later chapters.

Lesson 1 • Assessing Physical and Behavioural Health Needs

Covers methods for evaluating medical, mental health, and substance use needs. Ensures case managers can identify clinical needs requiring specialised referral.

Lesson 2 • Conducting the Needs Assessment Interview

Builds structured interviewing skills for eliciting accurate and complete client information. Connects interview quality directly to assessment accuracy.

Lesson 3 • Assessment Models and Frameworks

Compares major assessment models used in case management practice. Provides the theoretical grounding for selecting appropriate assessment approaches.

Lesson 4 • Social Determinants and Environmental Factors

Examines how housing, income, education, and social support affect client outcomes. Broadens assessment scope beyond clinical needs to whole-person care.

Lesson 1 • Identifying and Selecting Interventions

Guides selection of evidence-based interventions matched to assessed needs and goals. Connects assessment findings to concrete action steps in the care plan.

Lesson 2 • Collaborative Care Plan Development

Develops skills for co-creating plans with clients, families, and interdisciplinary teams. Reinforces the shared ownership that improves plan adherence.

Lesson 3 • Principles of Person-Centred Planning

Establishes the philosophical and practical basis for client-driven care planning. Ensures plans reflect client values, preferences, and self-determined goals.

Lesson 4 • Writing Measurable Goals and Objectives

Teaches the structure and language of effective, measurable care plan goals. Directly enables progress monitoring covered in later chapters.

Lesson 1 • Making Effective Referrals

Develops skills for crafting and communicating referrals that result in successful service connections. Reduces referral failure through structured follow-through.

Lesson 2 • Overcoming Access and Eligibility Barriers

Identifies common barriers to service access and equips case managers to address them. Directly supports the advocacy role introduced in Chapter 1.

Lesson 3 • Monitoring Service Delivery

Establishes methods for verifying that referred services are actually delivered and effective. Closes the loop between referral and outcome tracking.

Lesson 4 • Coordinating Across Multiple Providers

Addresses the complexity of managing care across multiple simultaneous service providers. Develops coordination skills that prevent service duplication and gaps.

Lesson 1 • Risk Assessment for Harm

Teaches validated methods for assessing suicide, self-harm, and harm-to-others risk. Ensures case managers can make defensible safety decisions under pressure.

Lesson 2 • Crisis Intervention Techniques

Develops practical de-escalation and stabilisation skills for acute crisis situations. Directly applies crisis theory to real-world case manager responses.

Lesson 3 • Safety Planning and Protective Measures

Covers the development of individualised safety plans and environmental protective strategies. Extends crisis response into ongoing risk mitigation.

Lesson 4 • Understanding Crisis Theory

Introduces the theoretical basis of crisis states and human response to acute stress. Provides the conceptual foundation for all crisis intervention techniques.

Lesson 1 • Revising and Updating Care Plans

Develops decision-making skills for modifying goals, interventions, and services. Reinforces the iterative nature of the case management process.

Lesson 2 • Managing Deterioration and Escalation

Addresses recognition and response when client status worsens despite active services. Prepares case managers to escalate care appropriately and prevent crises.

Lesson 3 • Tracking Goal Progress

Covers tools and methods for measuring client movement towards care plan goals. Connects measurable objectives from Chapter 4 to ongoing evaluation.

Lesson 4 • Conducting Formal Reassessments

Guides the structured reassessment process triggered by time intervals or status changes. Ensures care plans remain aligned with evolving client needs.

Lesson 1 • Evaluating Outcomes at Closure

Teaches how to measure and record client outcomes at the point of case closure. Connects individual case data to programme-level quality improvement.

Lesson 2 • Community Reintegration Support

Covers post-transition support strategies that stabilise clients in community settings. Bridges the gap between institutional care and independent community living.

Lesson 3 • Criteria and Process for Case Closure

Defines the conditions under which cases are appropriately closed and the steps required. Prevents premature closure and ensures clients are not abandoned.

Lesson 4 • Discharge and Transition Planning

Develops skills for planning and executing transitions from inpatient, residential, or intensive services. Ensures receiving settings are prepared before the client moves.