Process Management Course

Lesson 1 • Key Stakeholders in Process Work

Identifies process owners, performers, customers, and sponsors. Clarifies accountability structures that govern process design and execution.

Lesson 2 • Process Classification and Hierarchy

Introduces end-to-end, core, support, and management process categories. Enables learners to map any organisation's work into a structured process hierarchy.

Lesson 3 • Overview of Process Management Disciplines

Surveys BPM, Lean, Six Sigma, and related disciplines at a high level. Positions the course within the broader landscape of process improvement methodologies.

Lesson 4 • Process Thinking vs. Functional Thinking

Contrasts silo-based functional thinking with horizontal process orientation. Builds the mindset shift required for effective process management practice.

Lesson 1 • BPMN Notation Essentials

Covers core Business Process Model and Notation elements for standardised documentation. Enables learners to create tool-agnostic, internationally readable process models.

Lesson 2 • Value Stream Mapping

Introduces value stream mapping to visualise material and information flow. Connects mapping to waste identification and improvement opportunity spotting.

Lesson 3 • Process Mapping Fundamentals

Covers the purpose, scope, and basic rules of process mapping. Provides the foundation for selecting and applying appropriate mapping techniques.

Lesson 4 • Process Documentation Standards

Establishes naming conventions, version control, and storage practices for process documents. Ensures maps remain accurate, accessible, and maintainable over time.

Lesson 1 • Defining Process Organisational Performance

Establishes how efficiency, effectiveness, and adaptability define process health. Provides the analytical lens used throughout all subsequent diagnostic work.

Lesson 2 • Root Cause Analysis Techniques

Covers fishbone diagrams, five-whys, and fault-tree analysis for diagnosing defects. Ensures learners address causes rather than symptoms in improvement efforts.

Lesson 3 • Prioritising Improvement Opportunities

Uses impact-effort matrices and Pareto analysis to rank improvement candidates. Guides learners to focus resources on changes with the highest return.

Lesson 4 • Waste and Non-Value-Added Activity Identification

Applies the seven classic waste categories to real process scenarios. Trains learners to spot hidden waste that inflates cost and cycle time.

Lesson 1 • Designing a Process Scorecard

Guides learners through selecting, balancing, and displaying metrics in a scorecard. Connects individual process metrics to departmental and organisational objectives.

Lesson 2 • Principles of Process Measurement

Establishes why measurement matters and how to avoid common metric traps. Grounds all subsequent metric design in sound measurement theory.

Lesson 3 • Core Process Metrics

Defines cycle time, throughput, defect rate, cost per transaction, and utilisation. Provides a standard metric toolkit applicable across industries and process types.

Lesson 4 • Data Collection and Sampling Methods

Covers data collection planning, sampling strategies, and bias prevention. Ensures metrics are based on reliable, representative data rather than anecdote.

Lesson 1 • DMAIC Management Framework in Depth

Walks through Define, Measure, Analyse, Improve, and Control phases with deliverables. Provides a repeatable problem-solving structure for data-driven improvement projects.

Lesson 2 • Sustaining Improvement Gains

Covers control plans, standard operating procedures, and audit routines to lock in gains. Prevents regression by embedding improvements into daily management systems.

Lesson 3 • Rapid Improvement Events

Structures kaizen events and rapid-improvement workshops for focused, fast change. Teaches facilitation and follow-up practices that sustain event outcomes.

Lesson 4 • Process Redesign and Reengineering

Distinguishes incremental improvement from radical process redesign approaches. Equips learners to evaluate when redesign is warranted and how to execute it.

Lesson 1 • Process Ownership Models

Compares centralised, federated, and distributed process ownership structures. Guides learners to select the model that fits their organisation's size and organisational culture.

Lesson 2 • Process Policy and Standards Management

Covers how to create, approve, and enforce process policies and standards. Ensures processes comply with internal requirements and external regulatory expectations.

Lesson 3 • Roles and Responsibilities in Corporate Governance

Defines process council, centre of excellence, and process owner roles in detail. Clarifies how corporate governance roles interact to maintain process integrity.

Lesson 4 • Corporate Governance Maturity and Evolution

Assesses corporate governance maturity using capability models and plans improvement roadmaps. Enables organisations to evolve corporate governance from ad hoc to optimised systematically.

Lesson 1 • Workflow and BPM Platform Capabilities

Surveys workflow engines and BPM platforms for orchestrating human and system tasks. Guides learners in matching platform capabilities to process complexity.

Lesson 2 • Robotic Process Automation Fundamentals

Explains RPA concepts, bot types, and use-case selection without requiring coding skills. Enables learners to evaluate RPA opportunities and communicate with technical teams.

Lesson 3 • Automation Readiness Assessment

Identifies criteria for determining which processes are suitable for automation. Prevents costly automation of broken or poorly understood processes.

Lesson 4 • Managing Automation Implementation

Covers project planning, change management, and benefits realisation for automation rollouts. Ensures automation projects deliver expected value and gain user adoption.

Lesson 1 • Leading Process Organisational Transformation Programmes

Covers programme management, executive sponsorship, and organisational culture change for large-scale organisational transformation. Prepares learners to lead complex, multi-year process improvement initiatives.

Lesson 2 • Business Process Management Maturity Models

Examines BPM maturity management frameworks to assess and benchmark organisational capability. Provides a structured path from reactive process management to optimised practice.

Lesson 3 • Aligning Processes to Organisational Management Strategy

Links process portfolios to strategic objectives using strategy maps and value chains. Ensures process investment decisions support long-term organisational priorities.

Lesson 4 • Building a Process Management Office

Designs the structure, management mandate, and operating model of a Process Management Office. Equips learners to establish or strengthen a central process capability function.