Doorman Training Course

Lesson 1 • Legal Awareness for Doormen

Outlines the legal boundaries of the doorman role, including trespass, liability, and use of force limits. Prevents legal exposure through informed practice.

Lesson 2 • Role Definition and Job Scope

Defines the doorman's primary duties across residential, hotel, and commercial settings. Grounds students in the full range of responsibilities before technical training begins.

Lesson 3 • Industry Standards and Ethics

Introduces ethical principles, confidentiality obligations, and industry codes of conduct. Connects professional behaviour to employer expectations and guest trust.

Lesson 1 • Denying and Challenging Entry

Provides scripts and techniques for refusing entry professionally and safely. Prepares students to handle refusals without escalating conflict.

Lesson 2 • Controlling Deliveries and Contractors

Addresses procedures for receiving packages, tradespeople, and service vehicles. Extends access control skills to non-guest traffic at the entrance.

Lesson 3 • Visitor Verification Procedures

Covers identity checks, appointment confirmation, and credential inspection. Ensures students can authenticate visitors without causing unnecessary friction.

Lesson 4 • Visitor Logging and Record-Keeping

Teaches manual and digital methods for recording visitor data accurately. Accurate logs support security incident investigation and regulatory compliance.

Lesson 1 • Handling Guest Complaints

Introduces a structured approach to receiving, acknowledging, and resolving complaints. Connects service recovery skills to guest retention and property reputation.

Lesson 2 • Greeting and First Impressions

Teaches verbal and non-verbal greeting techniques that set a welcoming tone. First impressions directly shape guest satisfaction and property reputation.

Lesson 3 • Providing Local Information and Directions

Equips students to answer common guest questions about local amenities and transport. Accurate, confident responses enhance the guest experience.

Lesson 4 • Service Standards Across Property Types

Compares service expectations in hotels, residential buildings, and clubs. Adapts core hospitality skills to different operational environments.

Lesson 1 • Principles of Effective Observation

Introduces the science of attention, perception, and memory as applied to security. Establishes why trained observation outperforms untrained intuition.

Lesson 2 • Identifying Suspicious Behaviour

Teaches behavioural indicators that may signal threat, theft, or unauthorised intent. Enables students to act early without profiling or bias.

Lesson 3 • Reporting Observations Accurately

Teaches how to document and communicate observations clearly and objectively. Accurate reports support investigations and demonstrate professional competence.

Lesson 1 • Knowing When to Escalate

Defines the thresholds at which a doorman must call for backup or emergency services. Prevents under-reaction and over-reaction in high-stakes situations.

Lesson 2 • Understanding Conflict Dynamics

Explains how conflicts escalate and the doorman's role in interrupting that cycle. Provides the theoretical foundation for all de-escalation techniques.

Lesson 3 • Managing Intoxicated Individuals

Addresses the specific challenges of dealing with intoxicated guests or visitors. Applies de-escalation principles to a high-risk, common scenario.

Lesson 4 • Verbal De-escalation Techniques

Teaches tone, pacing, word choice, and questioning strategies that calm agitated individuals. Verbal skills are the primary tool for conflict resolution at the door.

Lesson 1 • Radio and Telephone Procedures

Teaches correct use of two-way radios and telephone systems in a security context. Clear radio discipline prevents miscommunication during critical moments.

Lesson 2 • Liaising with Emergency Services

Prepares students to meet, brief, and assist police, fire, and medical responders on site. Effective liaison speeds armed response and protects all parties.

Lesson 3 • Coordinating with Security Teams

Explains how the doorman integrates with broader security operations and CCTV teams. Effective coordination multiplies the impact of individual observation skills.

Lesson 4 • Written Reporting Standards

Introduces the principles of clear, factual, and timely written reporting. Written records are legal documents that must meet professional standards.

Lesson 1 • Fire Safety and Evacuation

Covers fire detection, alarm activation, evacuation routes, and assembly points. Doormen are often first responders who guide occupants to safety.

Lesson 2 • Medical Emergency Response

Teaches initial response to common medical events including cardiac arrest, falls, and seizures. Prompt, correct action by the doorman can save lives before paramedics arrive.

Lesson 3 • Post-Incident Procedures

Covers documentation, scene preservation, and communication after an emergency. Proper post-incident actions support investigations and insurance processes.

Lesson 4 • Emergency Preparedness Basics

Introduces emergency planning concepts, roles, and the importance of pre-incident preparation. Establishes the mindset and knowledge base for all emergency sections.

Lesson 1 • Night-Time and Low-Light Operations

Adapts observation, access control, and conflict skills to nighttime conditions. Low-light environments increase risk and require adjusted techniques.

Lesson 2 • Professional Development and Career Pathways

Maps progression routes from doorman to senior security and supervisory roles. Motivates continued learning by connecting current skills to long-term career goals.

Lesson 3 • Managing High-Volume Entry Periods

Addresses crowd management, queue control, and access verification during peak periods. Applies access control and communication skills under operational pressure.

Lesson 4 • Handling VIP and High-Profile Guests

Covers protocols for receiving, protecting, and discreetly serving high-profile individuals. Combines hospitality excellence with heightened security awareness.