Warehouse Assistant Course

Lesson 1 • Roles and Responsibilities

Defines the warehouseman's duties and how they fit within the broader supply chain team. Clarifies accountability and daily task expectations.

Lesson 2 • Workplace Conduct and Professionalism

Establishes behavioural standards, communication norms, and attendance expectations. Reinforces the professional culture required in high-throughput environments.

Lesson 3 • Warehouse Workflow Fundamentals

Explains the end-to-end flow of goods from receiving to dispatch. Provides context for how individual tasks connect to overall operations.

Lesson 1 • Hazard Identification and Risk Assessment

Teaches recognition of physical, chemical, and ergonomic hazards in warehouse settings. Connects hazard awareness to proactive risk reduction.

Lesson 2 • Emergency Procedures and First Response

Prepares workers to act decisively during fires, spills, and medical emergencies. Builds confidence through clear procedural knowledge.

Lesson 3 • Personal Protective Equipment Usage

Covers selection, fitting, inspection, and maintenance of required protective gear. Ensures workers apply PPE correctly for each task type.

Lesson 4 • Safe Manual Handling Techniques

Instructs correct lifting, carrying, and lowering methods to prevent musculoskeletal injury. Directly supports daily physical tasks performed by warehousemen.

Lesson 1 • Labelling and Tagging Received Goods

Explains how to apply correct labels, barcodes, and location tags to inbound items. Ensures traceability and accurate inventory records from the point of receipt.

Lesson 2 • Delivery Acceptance Procedures

Covers verifying carrier documentation, checking seals, and accepting or rejecting deliveries. Establishes the first quality control checkpoint in the warehouse.

Lesson 3 • Put-Away Processes and Slotting

Covers moving received goods to designated storage locations efficiently and accurately. Reinforces how correct put-away supports picking speed and inventory integrity.

Lesson 1 • Stock Rotation and Expiry Management

Explains rotation rules and expiry date monitoring to prevent waste and compliance failures. Directly applies FIFO and FEFO principles to daily stock handling.

Lesson 2 • Discrepancy Identification and Resolution

Covers finding, documenting, and correcting inventory variances. Builds the analytical habit of tracing errors to their root cause.

Lesson 3 • Stock Counting Methods

Teaches cycle counting, full physical counts, and spot checks to verify inventory accuracy. Connects counting discipline to reliable stock data.

Lesson 4 • Inventory Fundamentals and Terminology

Introduces stock types, inventory metrics, and key terminology used in warehouse management. Provides the conceptual base for all stock control activities.

Lesson 1 • Safe Traffic Management in the Warehouse

Explains pedestrian and vehicle segregation, speed limits, and right-of-way rules. Reduces collision risk in shared operational spaces.

Lesson 2 • Powered Industrial Truck Basics

Introduces forklift types, controls, and fundamental operating principles. Prepares students for supervised operation and formal certification pathways.

Lesson 3 • Equipment Inspection and Maintenance

Covers daily pre-shift inspections, defect reporting, and basic operator-level maintenance. Ensures equipment reliability and regulatory compliance.

Lesson 4 • Manual Handling Equipment

Covers pallet jacks, hand trucks, and dollies used for moving goods without powered assistance. Establishes correct technique and load limits for each tool.

Lesson 1 • Packing and Shipment Preparation

Covers selecting packaging materials, packing to protect goods, and preparing shipment documentation. Bridges picking completion to outbound dispatch readiness.

Lesson 2 • Picking Methods and Strategies

Covers discrete, batch, zone, and wave picking methods and when to apply each. Connects method selection to efficiency and error reduction.

Lesson 3 • Fulfilment Performance Standards

Defines pick rate, accuracy rate, and on-time fulfilment targets. Helps workers self-monitor and improve against measurable benchmarks.

Lesson 4 • Understanding Pick Orders and Documents

Teaches how to read pick lists, work orders, and system-generated tasks. Establishes document literacy as the foundation of accurate picking.

Lesson 1 • Outbound Order Staging

Covers organising packed orders in staging areas by carrier, route, or priority. Establishes the physical and logical preparation before loading.

Lesson 2 • Shipping Documentation and Manifests

Covers completing bills of lading, packing lists, and carrier manifests accurately. Ensures legal and operational documentation is correct before dispatch.

Lesson 3 • Returns and Reverse Logistics

Covers receiving, inspecting, and processing returned goods efficiently. Connects reverse logistics to inventory accuracy and customer satisfaction.

Lesson 4 • Carrier Coordination and Handoff

Explains communicating with carriers, confirming pickup times, and completing handoff procedures. Ensures smooth transfer of custody and accountability.

Lesson 1 • Introduction to Warehouse Management Systems

Explains WMS purpose, core modules, and how the system supports daily operations. Provides the conceptual framework before hands-on system use.

Lesson 2 • System Troubleshooting and Error Handling

Prepares workers to identify, document, and escalate WMS errors without disrupting operations. Builds resilience when technology fails or behaves unexpectedly.

Lesson 3 • Reporting and Data Interpretation

Covers generating standard WMS reports and interpreting key data for operational decisions. Connects system output to actionable warehouse improvements.

Lesson 4 • Scanning and Data Capture Technology

Covers barcode scanners, RFID readers, and mobile devices used for real-time data capture. Builds hardware proficiency that underpins accurate system transactions.