Airfare Pricing and Booking Workflow Course

Lesson 1 • Core Aviation Terminology

Introduces standardized codes, abbreviations, and terms used across booking systems. Accurate terminology is prerequisite to reading fares and itineraries correctly.

Lesson 2 • Global Aviation Industry Overview

Maps the ecosystem of airlines, alliances, and regulatory bodies shaping international travel. Establishes the commercial and operational context for all pricing concepts ahead.

Lesson 3 • International Route Networks

Explains how airlines design and operate global route networks. Connects hub-and-spoke logic to the itinerary-building skills used throughout the course.

Lesson 1 • Taxes, Fees, and Surcharges

Identifies the full range of mandatory charges added to base fares on international itineraries. Accurate tax calculation prevents underquoting and booking errors.

Lesson 2 • Fare Rules and Restrictions

Covers the conditions attached to each fare, including advance purchase, minimum stay, and blackout dates. Fare rules directly determine ticket flexibility and total cost.

Lesson 3 • Anatomy of an Airfare

Dissects base fare, carrier-imposed surcharges, and government taxes into distinct components. Provides the structural vocabulary needed for all fare calculation work.

Lesson 4 • Published vs. Private Fares

Contrasts publicly filed fares with negotiated, net, and consolidator fares. Knowing fare types determines which pricing channel to use for a given booking.

Lesson 1 • Revenue Management Principles

Introduces yield management theory and how airlines maximize revenue per seat. This context explains why fares change dynamically and unpredictably.

Lesson 2 • Booking Class Inventory Control

Explains how airlines open and close booking classes based on demand signals. Understanding inventory control helps agents identify when to book and when to wait.

Lesson 3 • Seasonal and Event-Based Pricing

Analyzes how peak seasons, holidays, and major events affect fare levels and availability. Recognizing pricing cycles enables proactive booking strategies for clients.

Lesson 4 • Dynamic and Algorithmic Pricing

Covers how airlines use algorithms and real-time data to adjust fares continuously. Agents who understand dynamic pricing can better time purchases and set client expectations.

Lesson 1 • Global Indicator Codes

Explains global indicator codes that specify the routing direction for international fares. Selecting the correct global indicator is mandatory for valid fare construction.

Lesson 2 • Mileage System Fundamentals

Introduces the ticketed point mileage system used to validate international routings. Mileage calculations determine whether a routing is permissible under a given fare.

Lesson 3 • IATA Traffic Conference Areas

Defines the three IATA traffic conference areas and their sub-areas used in fare construction. Area geography determines which fare tables and rules apply to any itinerary.

Lesson 4 • Routing and Carrier Restrictions

Covers how fare rules restrict which carriers and routing points are permitted on a ticket. Routing compliance prevents ticketing errors and involuntary rerouting costs.

Lesson 1 • Passenger Name Record Creation

Walks through building a complete PNR with all mandatory and optional fields. A correctly structured PNR is required before any ticket can be issued.

Lesson 2 • Queue Management and Workflow

Introduces GDS queue systems used to organize and action bookings efficiently. Queue discipline is critical for meeting ticketing deadlines and managing high booking volumes.

Lesson 3 • Fare Display and Shopping Commands

Teaches the commands and workflows used to retrieve and compare fares in a GDS environment. Efficient fare shopping reduces booking time and improves pricing accuracy.

Lesson 4 • Pricing and Fare Calculation Entries

Covers automatic and manual pricing entries used to calculate total ticket costs. Accurate pricing entries are the foundation of error-free ticket issuance.

Lesson 1 • Refund Processing and Rules

Covers refund eligibility, penalty calculation, and submission procedures for unused tickets. Accurate refund processing protects agency revenue and maintains airline relationships.

Lesson 2 • Void and Debit Memo Management

Addresses ticket voiding within permitted windows and managing airline debit memos. Timely voids and accurate debit memo responses protect agency financial standing.

Lesson 3 • Electronic Ticket Structure

Describes the components of an electronic ticket record and how it is stored and transmitted. Understanding e-ticket architecture prevents errors during issuance and servicing.

Lesson 4 • Ticket Exchanges and Reissuance

Explains the rules and procedures for exchanging a ticket when itinerary or fare changes occur. Correct exchange calculations prevent revenue loss and passenger disputes.

Lesson 1 • Discounted Passenger Categories

Covers fare reductions for infants, children, students, seniors, and industry travelers. Applying correct discount categories ensures compliance and avoids debit memo exposure.

Lesson 2 • Round-the-World Fare Structures

Covers alliance and carrier-specific round-the-world fare products and their construction rules. RTW fares require mastery of mileage, directional, and stopover rules simultaneously.

Lesson 3 • Combination and Add-On Fares

Explains how to combine two half round-trip fares and apply add-on constructions for remote points. These techniques extend pricing capability beyond direct-route fare tables.

Lesson 4 • Interline and Codeshare Pricing

Explains pricing rules when itineraries involve multiple operating and marketing carriers. Interline agreements and prorate logic determine how revenue is split and fares are filed.

Lesson 1 • Cost Optimization Strategies

Teaches techniques for identifying the lowest compliant fare for a given client requirement. Optimization skills differentiate professional agents from basic booking operators.

Lesson 2 • Fare Auditing and Quality Control

Introduces systematic methods for verifying that issued tickets are correctly priced and documented. Fare auditing reduces debit memo exposure and builds agency credibility.

Lesson 3 • Performance Metrics and Continuous Improvement

Introduces key performance indicators used to measure booking quality and agency efficiency. Tracking metrics enables agents to identify skill gaps and improve over time.

Lesson 4 • Client Needs Assessment and Advisory

Develops the consultative framework for translating client travel requirements into optimal itineraries. Advisory skills convert technical pricing knowledge into measurable client value.