Terms of Use — Dedika

Last updated: 09/09/26
Effective date: 09/09/26

These Terms take effect on the date shown above and fully replace any previous Terms of Use, including those published under the Elevify brand.

Please read these Terms carefully. They form a binding contract between you and us and contain important information about your legal rights, remedies, and obligations.

Dedika's mission is that no problem goes unsolved for lack of knowledge and support. Anyone, anywhere, can enroll in our educational content to learn (students) or use our models and templates to solve their problems. We need rules to keep the platform and services safe for you, for our company, and for our student community. These Terms apply to all of your activity on the Dedika website, on Dedika mobile applications, on our APIs, and on related services (the Services).

Our Privacy Policy explains how we process our students' personal data. Our websites and apps send information about your activity in browsers and applications to third parties that provide services to Dedika. Our Privacy Policy and the consent options available on the site govern the use of cookies and similar technologies, not these Terms.

About the Dedika brand and the contracting entity

Dedika is the brand under which we operate. Until September 18, 2026, we offered our Services under the Elevify brand. The change of brand does not affect access licenses already granted, orders already placed, or obligations already owed to you.

Dedika is the trade name of:

Gradua Intermediate Holdings LLC — 7925 Northwest 12th Street, STE 109, Doral, FL 33126, United States.

References to "Dedika", "we", "us", and "our" in these Terms mean that entity, which is your contracting party.

Accounts
Content Enrollment and Lifetime Access
Payments, Credits, and Refunds
Content and Behavior Rules
Dedika's Rights to Content You Post
Using Dedika at Your Own Risk
Dedika's Rights
Subscription Terms
Miscellaneous Legal Terms
Dispute Resolution
Updating These Terms
How to Contact Us

1. Accounts

You will need an account for most activities on our platform, including purchasing and accessing content. Keep your password somewhere safe, because you are responsible for all activity associated with your account. If you suspect someone else is using your account, contact our Support Team.

When creating and maintaining your account, you must provide, and continue to provide, complete and accurate information, including a valid email address. You are fully responsible for your account and for everything that happens with it, including any harm or damage caused (to us or anyone else) by someone using your account without authorization. You may not transfer your account to another person, and you may not use anyone else's account. If you contact us to request access to an account, we will grant that access only if you can provide the information necessary to prove you are the account holder. If a user dies, we will close that user's account.

You may not share your login credentials with anyone else. You are responsible for what happens to your account, and Dedika will not intervene in disputes between users who have shared login credentials. You must notify us immediately if you learn that someone else is using your account without your permission, or if you suspect any other security breach, by contacting our Support Team. You may need to provide certain information so we can confirm that you are in fact the account holder.

Minimum age. Students must be at least 18 years old to create a Dedika account and use the Services. If you are under 18, you may not create an account in your own name; instead, we suggest asking a parent or other legal guardian to open an account and help you access appropriate content, with the legal guardian remaining the account holder and responsible for all account use. If we discover that an account was created in breach of this rule, we will close that account. See our Privacy Policy for what happens when an account is closed.

2. Content Enrollment and Lifetime Access

Dedika or professionals it engages produce all educational content available on the platform, and Dedika owns or licenses it. When you enroll in a course or other content, you receive a license from Dedika to view it through the Dedika Services, but not for any other purpose. Transferring or reselling content by any means is prohibited. You receive a lifetime access license, except where we need to turn off content for legal or policy reasons, or for enrollments made through Subscription Plans.

As a student, when you enroll in a course or other content, whether free or paid, you receive from Dedika a license to view that content through the Dedika platform and Services. Content is licensed, not sold, to you. This license grants you no right to resell the content by any means, including by sharing your account information with a buyer or by unlawfully downloading the content and sharing it on torrent sites.

In fuller legal terms, Dedika grants you a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for personal, non-commercial, educational purposes, through the Services, in accordance with these Terms and any conditions or restrictions associated with particular content or with a feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless expressly permitted under a written agreement signed by an authorized Dedika representative. This also applies to any content accessible through any of our APIs.

Scope of "lifetime access". We generally grant students a lifetime access license when they enroll in a course or other content. "Lifetime" here means for as long as Dedika keeps the content available on the platform; it is not a guarantee of perpetual availability. We reserve the right to revoke any license to access and use content at any time if we decide, or are required, to restrict access to that content for legal or policy reasons. This lifetime access license does not apply to enrollments made through Subscription Plans, nor to supplementary features and services associated with a course — such as instructional support, assignment grading, or question-and-answer services — which may be modified or discontinued at any time. Lifetime access therefore refers to the course content, not to the supplementary services.

Course length. The student sets the length of each course in the course syllabus, within the limits shown on the course page.

Free version, Pro version, and certificate. Certain courses are offered in a free version and a Pro version. The free version does not include a certificate. The certificate is tied to the Pro version, which you may purchase even after completing the free version of the course, and the certificate will be issued as normal. Certificates are issued at your request and are subject to Section 3.3.

Dedika courses are open enrollment (non-degree) courses. Unless expressly stated on the course page, they do not by themselves confer any academic degree, academic credit, or professional licensure.

3. Payments, Credits, and Refunds

When you make a payment, you agree to use a valid payment method. If you are dissatisfied with the content, Dedika offers a refund or credit under Section 3.3 and under the law applicable to you.

3.1 Prices

From time to time we run promotions and offers on our content. Some content is offered at a discount only for a limited period. The price that applies to content is the price in effect when you complete your purchase (at checkout). The price offered for particular content may also differ when you are signed in to your account compared with the price shown to users who are not registered or not signed in, because some promotions are available only to new users.

If you are signed in to your account, the currency displayed is based on your location when you created the account. If you are not signed in, the price will be displayed in the currency of the country where you are located. Users cannot view prices in other currencies.

Where you are located in a country in which sales and use tax, goods and services tax, or value added tax applies to consumer sales, Dedika will assess and remit those taxes to the competent tax authorities where the law so requires. Depending on your location, the price displayed may already include those taxes, or they may be added at checkout.

3.2 Payments

You agree to pay the fees for the content you purchase, and you authorize us to charge your debit or credit card or to process other payment methods (such as bank slip, PIX, or direct debit) for those fees. Dedika works with payment processing partners to offer you the most convenient payment methods available in your country of residence and to keep your payment information secure. We may update your payment methods using information provided by our payment partners. See our Privacy Policy for more detail.

When you make a purchase, you agree not to use any invalid or unauthorized payment method. If your payment method fails and you nonetheless obtain access to the content you are enrolling in, you agree to pay the corresponding fees within thirty (30) days of receiving our notice. We reserve the right to restrict access to any content for which payment has not been properly made.

3.3 Refunds and Refund Credits

If the content you purchased is not what you expected, you are entitled to a refund under the law applicable in your country of residence and under our voluntary policy below:

Brazil — a seven (7) day right of withdrawal, counted from purchase or from receipt of access, under Article 49 of the Brazilian Consumer Protection Code.
European Union (including Portugal, France, Belgium, Italy, Poland, Germany, Austria, and other Member States) — a fourteen (14) day right of withdrawal.
United Kingdom — a fourteen (14) day right of cancellation under applicable UK law.
United States and other countries with no statutory cooling-off period — a voluntary refund policy of fourteen (14) days from purchase.

Express consent to immediate performance (certificate issuance). We issue certificates only at your request. If you request issuance of your certificate before the applicable withdrawal or cancellation period ends, you will expressly declare, at the moment of the request: (a) that you request immediate and full performance of the certificate issuance service; and (b) that you understand and agree that, once that performance is complete, you lose your right of withdrawal or cancellation with respect to the corresponding content. This declaration is presented prominently, recorded in your account, and confirmed by email. If you do not request issuance of your certificate, the applicable period runs normally, and a refund remains available until it ends.

Regardless of country, a refund is always available when you cannot access the content, such as due to platform availability failures.

To request a refund, contact support through the channels on the website, social media, or the study app. We will process an approved refund request within twenty-four (24) hours; the time it takes for the credit to appear on your statement or account depends on your payment method and financial institution.

Nothing in this section limits any refund, rescission, or remedy rights that the law applicable to you grants on a non-waivable basis.

3.4 Promotional and Gift Codes

Dedika or its partners may offer promotional or gift codes to students. Some codes may be redeemed as promotional or gift credits applied to your Dedika account, which you may then use to purchase eligible content on our platform, subject to the terms of those codes. Other codes may be redeemed directly for specific content. You cannot use promotional and gift credits for purchases in our mobile applications.

These codes and credits, and any promotional value associated with them, may expire if not used within the period specified in your Dedika account. You cannot redeem promotional or gift codes offered by Dedika for cash, unless otherwise specified in the terms of those codes or required by applicable law. Promotional or gift codes offered by a partner are subject to that partner's refund policies. If you have multiple credit balances available, Dedika may determine which credit is applied to a purchase.

4. Content and Behavior Rules

You may use Dedika only for lawful purposes. You are responsible for all content you post or submit on our platform — reviews, questions, comments, messages, and assignments submitted for grading. You must keep that content lawful and respect the intellectual property rights of others. We may close your account for repeated or serious violations.

You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and your behavior on our platform must comply with all applicable local and national laws and regulations of your country of residence. You are solely responsible for knowing and complying with the laws and regulations that apply to you.

The Services allow students to ask our teaching team questions about the courses in which they are enrolled and to post reviews of content. In certain courses, students may submit assignments, homework, or tests. You may not post or submit content that does not belong to you or that you are not authorized to use, and you may not present work produced by others as your own.

Notice of infringement. If you believe that content available on the platform infringes your copyright or trademarks, please notify us at support@dedika.com, providing: (a) identification of the work or mark allegedly infringed; (b) the location of the content on the platform (URL); (c) your contact details; and (d) a good-faith statement as to your ownership and the absence of authorization. We will review the notice and may remove the content or restrict access to it.

Dedika has discretion in enforcing these Terms. We may restrict or terminate your permission to use our platform and Services, or close your account, at any time, with or without notice, including for breach of these Terms, failure to pay fees when due, fraudulent chargeback requests, requests from law enforcement or government agencies, extended periods of inactivity, unexpected technical issues or problems, or suspected involvement in fraudulent or unlawful activity. Following termination, we may delete your account and your content and prevent you from accessing and using the platforms and Services. Content you posted may remain available on the platforms even after your account is closed or suspended. Termination does not affect your right to any refunds owed to you under Section 3.3 and applicable law.

5. Dedika's Rights to Content You Post

You retain ownership of the content you post or submit on our platform — reviews, questions, comments, messages, and assignments submitted for grading. By posting or submitting it, you authorize us to use and share it, including for promotional and advertising purposes.

By posting reviews, comments, and questions, by submitting assignments for grading, and by sending us ideas and suggestions for new features or improvements, you authorize Dedika to use and share that content, to distribute and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.

In legal terms, by submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute that content (including your name and likeness) in any media or distribution method (now known or later developed). This includes making your content available to other companies, organizations, or individuals who partner with Dedika to syndicate, broadcast, distribute, or publish content in other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature in connection with these uses, to the extent permitted by applicable law. You represent and warrant that you hold all rights, power, and authority necessary to authorize our use of any content you submit, and you agree to these uses without any right to compensation.

Assignments submitted for grading will not be published publicly with your identity attached without your consent.

6. Using Dedika at Your Own Risk

Like any digital platform, Dedika may experience failures, outages, and errors. You use it at your own risk, within the limits described in this section and in Section 9.

Nature of the content. Dedika and professionals engaged by Dedika produce our educational content, and we provide it for educational purposes only. It does not constitute professional advice—legal, medical, financial, accounting, engineering, architectural, or otherwise—and is not a substitute for consulting a qualified professional. We do not guarantee that you will achieve any particular result, pass any examination, obtain any professional certification, or secure employment. We make reasonable efforts to keep our content accurate and current, but it may contain inaccuracies or become outdated.

Content posted by other users. In interactive areas such as reviews, questions, and forums, you may be exposed to content posted by other students that you find offensive, indecent, or objectionable. We do not pre-screen all such content and, to the extent permitted by applicable law, we are not responsible for it, although we may remove it where it violates these Terms.

Health, wellness, and fitness content. You acknowledge the risks inherent in the strenuous nature of this type of content and, by enrolling in it, you voluntarily choose to assume those risks, including the risk of illness, bodily injury, disability, or death. You take full responsibility for the choices you make before, during, and after accessing the content, and you should consult a healthcare professional before beginning any exercise program.

Personal information. When interacting with our teaching team or with other students, be careful about the personal information you share. For your own safety, we recommend that you not share unnecessary personal data in public areas of the platform, such as forums, questions, and reviews.

Third-party sites. While using our Services, you will encounter links to other sites that we neither own nor control. We are not responsible for the content or any other aspect of third-party sites, including the information they collect about you. We recommend that you also read the terms and conditions and privacy policies of those sites.

7. Dedika's Rights

Dedika owns the Dedika platform and Services, including the website, current and future applications and services, as well as items such as logos, trademarks, APIs, code, course materials, video lessons, texts, models, templates, and other content created by our team or by professionals engaged by us. You may not tamper with them or use them without authorization.

All right, title, and interest in and to the Dedika platform and Services — including the website, our existing and future applications, our APIs, databases, and all educational content made available through the Services (excluding content posted or submitted by students, which is addressed in Section 5) — are and will remain the exclusive property of Dedika and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of the United States, Brazil, and other countries. The Dedika and Elevify marks, logos, domain names, and other distinctive brand features belong to Dedika, and nothing in these Terms gives you the right to use them. Any feedback, comments, or suggestions you provide about Dedika or the Services are entirely voluntary, and Dedika may use them as it sees fit, with no obligation to you.

When accessing or using the Dedika platform or Services, you may not:

access, tamper with, or use non-public areas of the platform (including content storage), Dedika's computer systems, or the technical delivery systems of Dedika's service providers;
disable, interfere with, or try to circumvent any security-related feature of the platform, or probe, scan, or test the vulnerability of any of our systems;
copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code or content of the Dedika platform or Services;
access, search, or attempt to access or search our platform by any means (automated or otherwise) other than through the search functionality made available on our website, mobile applications, or API (and only in accordance with the API terms and conditions). You may not use scraping, spiders, robots, or other automated means of any kind to access the Services;
use the Services to send altered, deceptive, or false source-identifying information (such as email communications falsely appearing to be from Dedika); or interfere with or disrupt (or attempt to do so) the access of any user, host, or network, including by sending viruses, overloading, flooding, spamming, or mail-bombing the platforms or services, or otherwise placing an undue load on the Services.

8. Subscription Terms

This section covers additional terms that apply to your use of our subscription-based collections as a student (Subscription Plans). By using a Subscription Plan, you agree to the additional terms in this section. Use of Dedika for Business (our corporate training offering) is not subject to these Terms and is instead governed by the agreement between Dedika and the subscribing organization.

8.1 Subscription Plans

During your subscription, you receive a limited, non-exclusive, non-transferable license from Dedika to access and view the content included in that Subscription Plan through the Services.

The subscription you purchase or renew determines the scope, features, and price of your access to the Subscription Plan. You may not transfer, assign, or share your subscription with anyone else.

We reserve the right to revoke any license to use content in our Subscription Plans for legal or policy reasons at any time and in our sole discretion — for example, if we no longer have the right to offer particular content through a Subscription Plan. Additional information about our right to revoke appears in Section 2 (Content Enrollment and Lifetime Access).

8.2 Account Management

To cancel your subscription, follow the steps described in the "My Area" section of the study platform. If you cancel a Subscription Plan, your access to that Plan will automatically end on the last day of the billing period already paid for. Upon cancellation, you will not be entitled to a refund or credit of fees already paid for the subscription, unless applicable law provides otherwise or Section 3.3 expressly provides otherwise. Canceling a subscription does not cancel your Dedika account.

8.3 Payments and Billing

We will disclose the subscription fee at the time of purchase. Visit our Support Page to learn where to review the fees and dates applicable to your subscription. Taxes may also apply to your subscription fee, as described in Section 3 (Payments, Credits, and Refunds). Payments are non-refundable, and we do not offer refunds or credits for partially used periods, unless applicable law provides otherwise or Section 3.3 expressly provides otherwise.

To sign up for a Subscription Plan, you must provide a payment method. By signing up and submitting your billing information at checkout, you grant Dedika and its payment service partners the right to process payment of the applicable fees using the payment method on file. At the end of each subscription period, your subscription will automatically renew for the same duration, and we will process payment using the payment method on file at the then-current rates until you cancel. We will notify you in advance of each renewal and of any price changes when required by applicable law.

If we update your payment method using information provided by our payment service providers (as described in Section 3), you authorize us to continue charging the applicable fees to the updated payment method.

If we can't process payment using the instrument on file for you, or if you request a chargeback and it is granted, we may suspend or terminate your subscription.

We reserve the right to change our Subscription Plans or adjust the prices of our Services. Any price changes or subscription changes will take effect on notice to you and will apply from the following billing period, unless applicable law provides otherwise.

8.4 Subscription Disclaimers

We make no warranty as to the availability of any specific content or as to any minimum amount of content in any Subscription Plan. We reserve the right to offer or stop offering additional features in any Subscription Plan, or to modify or discontinue a Subscription Plan, in our sole discretion. We have no responsibility to preserve or store content you enter in connection with your use of any Subscription Plan. These disclaimers are in addition to those in Section 9.2 (Disclaimers).

9. Miscellaneous Legal Terms

These Terms have the same effect as any other contract and contain important legal terms that protect us from various situations that may arise and that clarify the legal relationship between Dedika and you.

9.1 Binding Agreement

By registering for, accessing, or using our Services, you agree to enter into and be bound by a legal agreement with Dedika. If you do not agree to these Terms, you must not register for, access, or use any of our Services.

If you accept these Terms and use our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

These Terms are originally published in English and made available in other languages for convenience. In the event of any conflict between versions, the English version prevails, except where the law applicable to you provides otherwise.

If any part of these Terms is held invalid or unenforceable under applicable law, that provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original, and the remainder of the Terms will remain in force.

Even if we do not exercise our rights immediately, or fail to exercise a right in a particular case, that does not mean we waive our rights under these Terms, and Dedika may choose to enforce them in the future. Waiving a right in a specific case does not mean waiving it generally or in the future.

9.2 Disclaimers

Our platform may stop working at times, whether for planned maintenance or because of an error on the site. Our content may at times contain inaccuracies or become outdated. Security incidents may also occur. These are only examples.

In fuller legal terms, and to the extent permitted by applicable law, the Services and their content are provided "as is" and "as available". Dedika (and its affiliates, suppliers, partners, and agents) makes no representation or warranty as to the suitability, reliability, availability, timeliness, security, error-free operation, or accuracy of the Services or their content, and expressly disclaims any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Dedika does not warrant that you will obtain any specific results from using the Services. Some jurisdictions do not allow the exclusion of implied warranties, so some of the exclusions above may not apply to you.

We may choose to stop making certain features of the Services available at any time and for any reason. To the extent permitted by applicable law, Dedika and its affiliates, suppliers, partners, and agents will not be liable for damages arising from such interruptions or unavailability.

We are not responsible for delays or failures in performing any of the Services caused by events beyond our reasonable control, such as acts of war, hostility, or sabotage; natural disasters; power, internet, or telecommunications failures; or governmental restrictions.

9.3 Limitation of Liability

There are risks inherent in using our Services — for example, being injured while practicing activities shown in health and wellness content, such as yoga. You assume those risks.

In fuller legal terms, and to the extent permitted by applicable law, Dedika (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities), whether arising in contract, warranty, tort, product liability, or otherwise, even if we have been advised in advance of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, or the limitation of liability toward consumers. In those jurisdictions, the limitations in this section apply only to the extent permitted by law, and nothing in these Terms limits liability for willful misconduct, fraud, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be limited under applicable law.

9.4 Indemnification

You agree to indemnify, defend (if requested), and hold harmless Dedika, our group companies, and their officers, directors, suppliers, partners, and agents from any third-party claim, demand, loss, damage, or expense (including reasonable attorneys' fees) arising from: (a) content you post or submit; (b) your use of the Services; (c) your breach of these Terms; or (d) your violation of any third-party rights. This obligation survives the expiration of these Terms and the end of your use of the Services. This obligation does not apply to the extent the law applicable to you, including consumer protection law, prohibits or limits it.

9.5 Governing Law and Venue

Where these Terms refer to Dedika, the reference is to the entity with which the contract is made, namely Gradua Intermediate Holdings LLC, a company organized under the laws of the State of Florida, United States, with its principal place of business at 7925 Northwest 12th Street, STE 109, Doral, FL 33126, United States.

These Terms and any dispute, claim, or controversy arising out of or relating to them — including as to their formation, validity, interpretation, performance, or termination — are governed by the laws of the State of Florida, United States, and by applicable United States federal law, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 10, you and Dedika submit to the jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, United States.

Mandatory local law savings clause. The choice of law and venue above does not deprive a consumer of the protection afforded by mandatory rules of the country of their habitual residence that cannot be derogated from by agreement. Consumers resident in Brazil, the European Union, the United Kingdom, and other jurisdictions with equivalent protective regimes retain the rights and procedural entitlements that their respective law grants on a non-waivable basis, including, where applicable, the right to bring proceedings in the courts of their domicile.

9.6 Legal Notices

Any notice or communication under these Terms must be in writing and delivered by registered or certified mail, return receipt requested, or by email: by Dedika, to the email address associated with your account; and by you, to support@dedika.com or to Gradua Intermediate Holdings LLC, 7925 Northwest 12th Street, STE 109, Doral, FL 33126, United States.

9.7 Relationship of the Parties

You and Dedika agree that no joint venture, partnership, employment, corporate, or agency relationship exists between the parties.

9.8 No Assignment

You may not assign or transfer these Terms, or the rights and licenses granted under them. For example, if you register an account as an employee of a company, you may not transfer that account to another employee. Dedika may assign these Terms, and the rights and licenses granted under them, to another company or person, including in connection with a corporate reorganization, merger, acquisition, or sale of assets, without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third party. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate on your death.

9.9 Sanctions and Export Laws

You represent (as an individual or on behalf of an entity for which you use the Services) that you are not located in, a resident of, or under the control of any country or region subject to comprehensive United States embargoes or sanctions, as listed and maintained by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury. You also represent that you are not a person or entity on the Specially Designated Nationals and Blocked Persons (SDN) List or on any other restricted party list maintained by the United States government.

If you become subject to any of these restrictions during the term of any agreement with Dedika, you must notify us within twenty-four (24) hours. At this point, we will have the right to terminate any further obligations to you, effective immediately and without further liability to you (but without prejudice to your outstanding obligations to Dedika).

You may not access, use, export, re-export, divert, transfer, or disclose any part of the Services or any related technical information or materials, directly or indirectly, in violation of the export control and sanctions laws, rules, and regulations of the United States or any other applicable country. You agree not to upload any content or technology (including encryption information) the export of which is specifically controlled under those laws.

10. Dispute Resolution

If a dispute arises, our Support Team will do its best to resolve the problem. If no agreement is reached, the rules in this section apply.

10.1 Dispute Resolution Overview

Dedika is committed to using its best efforts to resolve disputes with users without formal legal proceedings. If a problem arises between the parties, you and Dedika agree first to work in good faith toward a resolution that is fair and equitable to both parties, using the informal resolution process described in Section 10.2.

You and Dedika agree that any disputes, claims, or controversies arising out of or relating to these Terms, or to their enforceability, breach, termination, validity, performance, or interpretation, or to your use of the Services or your communications with Dedika (collectively, Disputes), that are not resolved informally will be brought before the courts identified in Section 9.5, subject to Section 10.3 regarding small claims and subject to the mandatory local rules referenced in Section 9.5.

This Dispute Resolution Agreement applies to each of the parties and to all of their respective agents, attorneys, contractors, subcontractors, service providers, employees, and other individuals acting by or on behalf of you and Dedika, and is binding on you and Dedika and our respective heirs, successors, and assigns.

10.2 Mandatory Informal Dispute Resolution Process

Before bringing an action against the other party, you and Dedika must participate in the informal resolution process described in this section.

The complaining party must send the other a brief written statement (a Statement of Demand) including full name, address, and email address, and explaining: (a) the nature and details of the Dispute; and (b) a proposed resolution, including any monetary amounts sought and how they were calculated. Sending a Statement of Demand tolls any applicable limitations period for sixty (60) days from the date of receipt. You must send your Statement of Demand to Dedika by email at support@dedika.com. Dedika will send Statements of Demand and responses to you at the email address associated with your Dedika account, unless otherwise indicated.
On receiving a Statement of Demand, the receiving party will attempt in good faith to resolve the Dispute informally. If it cannot be resolved within sixty (60) days of receipt, each party then has the right to commence formal proceedings against the other, subject to the terms of this Dispute Resolution Agreement.

Failure to follow this process is a material breach of these Terms, and the aggrieved party may seek a stay of proceedings until the informal process has been completed. This section does not prevent either party from seeking emergency relief where necessary to avoid irreparable harm, and it does not apply where the mandatory law applicable to you prohibits requiring a mandatory pre-suit step.

10.3 Small Claims

Disputes raised but not resolved through the mandatory informal process may alternatively be brought before a competent small claims court in: (a) Miami-Dade County, Florida, United States; (b) your country or locality of residence, where local law so permits; or (c) another forum agreed by both parties, provided the Dispute falls within that court's jurisdictional limits.

10.4 Fees and Costs

You and Dedika agree that each party will bear its own costs and attorneys' fees in a Dispute, provided that each party may recover fees and costs to the extent permitted by applicable law. If a court determines that an action was brought or threatened in bad faith, or that a claim was frivolous or asserted for an improper purpose, the court may, to the maximum extent permitted by law, award attorneys' fees to the party defending against the Dispute.

10.5 Changes

Notwithstanding Section 11 (Updating These Terms), if Dedika changes this Section 10 after the last date on which you indicated acceptance of these Terms, you may reject that change by giving Dedika written notice of your rejection, by email at support@dedika.com, within thirty (30) days of the date the change took effect, as shown in the "Last updated" field at the beginning of these Terms. To be effective, the notice must include your full name and clearly state your intent to reject the changes made to Section 10. By rejecting the changes, you agree that Disputes between you and Dedika will continue to be governed by the version of Section 10 in effect on the last date you indicated acceptance of these Terms.

11. Updating These Terms

From time to time, Dedika may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and we reserve the right to modify them at any time. If we make a material change, Dedika will notify you by effective means, such as an email notice sent to the address specified in your account or a notice posted on our Services. Unless otherwise indicated, modifications take effect on the date they are published, as shown in the "Last updated" field. By continuing to use our Services after changes take effect, you accept them. Any revised Terms supersede all previous Terms, including those published under the Elevify brand.

12. How to Contact Us

The best way to reach us is through our Support Team, using the channels available at [CONFIRM: Help Center URL] or by email at support@dedika.com. We are always glad to hear users' questions, concerns, and comments about our Services.

Mailing address: Gradua Intermediate Holdings LLC, 7925 Northwest 12th Street, STE 109, Doral, FL 33126, United States.

Thank you for supporting us and for letting us support you!