SAP Key User Training Course

Lesson 1 • SAP Organisational Structures

Maps SAP organisational units such as company codes, plants, and sales organisations. Understanding these structures is prerequisite to all module configuration tasks.

Lesson 2 • Master Data Fundamentals

Explains master data types, ownership, and governance principles in SAP. Accurate master data is the foundation of reliable business process execution.

Lesson 3 • The Key User Role Defined

Defines key user responsibilities, authority, and accountability within an SAP project. Participants understand how this role differs from end users and consultants.

Lesson 4 • What Is SAP ERP

SAP architecture, modules, and business process integration are introduced. This context anchors all subsequent training in real organisational workflows.

Lesson 1 • Cross-Module Integration Points

Identifies where modules share data and how errors in one area affect others. Key users learn to diagnose cross-functional issues at integration boundaries.

Lesson 2 • Plan-to-Produce Manufacturing Process

Introduces production planning, order execution, and goods movement in SAP. Relevant for key users supporting manufacturing or warehouse business operations.

Lesson 3 • Order-to-Cash Process Overview

Traces the sales cycle from customer order entry through revenue posting. This section links sales, shipping, billing, and accounts receivable functions.

Lesson 4 • Procure-to-Pay Process Overview

Covers the full procurement cycle from purchase requisition to vendor payment. Participants see how sourcing, inventory, and finance modules interact.

Lesson 1 • Number Range and Document Type Settings

Explains number range maintenance and document type configuration for key business objects. Participants prevent number range gaps and document posting errors.

Lesson 2 • Tolerance and Approval Limit Settings

Covers tolerance group configuration for financial postings and approval thresholds. Key users align system limits with current business policy.

Lesson 3 • Understanding Customising and IMG

Explains the Implementation Guide structure and the difference between configuration and development. Participants navigate IMG safely within their authorisation scope.

Lesson 4 • Output and Form Configuration

Covers output types, condition records, and print settings for business documents. Key users can adjust document output without IT involvement.

Lesson 1 • Customer and Vendor Master Data

Explains business partner concept, account groups, and partner function assignments. Participants manage customer and vendor records across sales and procurement.

Lesson 2 • Master Data Governance Processes

Defines approval workflows, change request procedures, and audit trail requirements. Participants implement governance controls that satisfy compliance requirements.

Lesson 3 • Material Master Data Management

Covers material master views, field selection, and cross-plant data maintenance. Accurate material master data drives correct procurement, production, and costing.

Lesson 4 • Pricing and Condition Record Maintenance

Covers condition table structures, access sequences, and condition record creation. Key users maintain pricing without modifying the underlying pricing procedure.

Lesson 1 • Report Distribution and Governance

Covers report scheduling, distribution lists, and access control for sensitive reports. Participants establish controlled report delivery aligned with data privacy requirements.

Lesson 2 • Embedded Analytics and Fiori Reports

Introduces SAP Fiori analytical apps, KPI tiles, and overview pages. Participants configure and use role-based analytical dashboards for real-time insights.

Lesson 3 • Standard SAP Reports and Lists

Covers transaction-based reports, selection screens, and list output options. Participants run and interpret standard reports across logistics and finance modules.

Lesson 4 • SAP Business Warehouse Basics

Explains BW data extraction, InfoProviders, and BEx query consumption. Key users understand how operational data flows into the reporting warehouse.

Lesson 1 • Incident and Change Request Management

Explains ITSM ticket lifecycle, priority setting, and key user responsibilities in change requests. Participants manage incidents from logging through closure.

Lesson 2 • Regression Testing After System Changes

Teaches regression test scope selection and execution after patches or upgrades. Key users protect business continuity by validating critical processes post-change.

Lesson 3 • First-Level Support Techniques

Covers issue triage, error message interpretation, and resolution documentation. Key users handle common user problems without escalating to IT or consultants.

Lesson 4 • Authorisation and Access Issue Handling

Covers authorisation error diagnosis, role request procedures, and temporary access controls. Participants resolve access issues while maintaining security compliance.

Lesson 1 • Creating SAP Training Materials

Teaches job aid design, quick reference card creation, and simulation-based content. Materials are structured to support both classroom and self-paced learning.

Lesson 2 • Sustaining Knowledge After Go-Live

Covers refresher training scheduling, knowledge base maintenance, and onboarding new users. Key users keep team competency current as processes and systems evolve.

Lesson 3 • Facilitating Effective Training Sessions

Covers session planning, sandbox environment setup, and adult learning facilitation techniques. Participants deliver engaging, practice-focused SAP training.

Lesson 4 • Assessing Training Effectiveness

Explains knowledge checks, competency assessments, and post-training performance tracking. Participants measure whether training translates to correct system usage.

Lesson 1 • Business Process Documentation

Covers as-is and to-be process mapping, gap analysis, and process document standards. Participants produce documentation that guides configuration and training design.

Lesson 2 • Change Impact Assessment

Teaches structured assessment of how system changes affect roles, tasks, and workflows. Participants identify high-impact change areas requiring targeted support.

Lesson 3 • Stakeholder Engagement and Communication

Covers stakeholder mapping, communication planning, and resistance management techniques. Key users build buy-in and reduce change resistance within their teams.

Lesson 4 • Key User Role in SAP Projects

Defines key user deliverables, milestones, and collaboration with project teams. Participants understand their accountability across project phases from blueprint to go-live.