Customer Experience in Telecommunications Course

FAQ

Who is Dedika?

Dedika is a platform where you learn by doing—whether that's creating a business proposal, becoming a manicurist, or mastering a new tool.

No matter your goal, the best content on the subject already exists. But it's often in another language, expensive, scattered across the internet, lacking hands-on activities, or part of a course that's too long for a busy schedule.

That's why Dedika has its own approach: we find the best materials wherever they are, organize what makes sense for your goals, review everything with experts who are available to answer your questions, and create practical exercises so you can learn by doing.

You are the most important part of your journey, and no one knows it better than you. Choose the content and course length, decide if you want to learn online or offline, and pick your preferred format—video, text, audio, or summary. Learn your way, with only what matters to you.

Here, every moment you dedicate counts for more, and you reach what matters faster.

Is the certificate valid in the United States?

Yes! You can present your Dedika certificate in the United States as proof of course completion.

Dedika courses are delivered in compliance with the transparency and consumer protection guidelines established by the Federal Trade Commission (FTC), and in alignment with the principles of for-profit continuing education.

To obtain your certificate, you must complete at least 80% of the content listed in the course outline and be a Pro student. The number of course hours corresponds to the duration you chose to study.

Are the courses free?

Yes, all our courses have a free version. The free courses have the same high-quality content as the Pro version, but do not include a tutor or AI grading (it would be too expensive to offer for free), do not have offline access, nor the ability to print summaries, have a limit of one hour of study per day, and access for 90 days (sufficient time to complete the course).

If you are focused on learning, our free course will be enough to acquire all the knowledge you need. However, if you seek other benefits, it is better to opt for the Pro.

The money raised from Pro courses is crucial for us to continue offering free courses. In this way, we seek to balance our mission with the sustainability of the project.

What is the course workload?

The workload of all our courses is defined according to the student's demand. We suggest an initial value considered ideal, but the person can focus only on the parts they wish.

What are the courses like?

The courses consist of the best content in the world on the subject: videos, audios, articles, and books. All this content comes with summaries, podcasts (for books and articles), and transcripts (for videos and audios). You choose how you prefer to consume the content. Each material has specific questions to reinforce knowledge.

Additionally, the course is made up of the chapters you choose, allowing you to study only what matters. At the end of each chapter, there is a practical project related to your profession to practice what you learned.

How do the courses work?

The courses consist of the chapters you chose, in the order you prefer. Each chapter has between 2 and 5 lessons, and each lesson has between 2 and 15 topics, where you will find the best content in the world to learn.

What is the duration of the courses?

The duration of the courses will be what you define when choosing the chapters, varying between 10 and 300 hours, according to your needs.

What is the cost or price of the courses?

Dedika courses are available in two formats: free and Pro.

Pro courses include high-quality content, a tutor, AI grading, certificates, offline access, access to summaries, no daily content consumption limits, and lifetime access. The funds raised from these courses are crucial for us to keep offering free courses. And even for those who think it might be high, we offer some discounts during the course.

Free courses have the same high-quality content but do not include a tutor or AI grading (it would be too expensive to offer for free), do not have offline access, or the ability to print summaries, have a limit of one hour of study per day, and access for 90 days (enough time to complete the course).

What is an EAD or online course and how does it work?

It is a course where you can study at your own pace and from anywhere. In the case of Dedika, it is even possible to study without the internet, using our app.

The syllabus of your course is the same as that of an in-person course, but you do everything from the comfort of your home.

PDF Course

Our courses include a summary at the end of each chapter, from which you can download a PDF and print it.