Business Process Mapping Course

Lesson 1 • Types of Business Processes

Categorises processes as core, support, and management to guide scope decisions. Helps learners select the right process type for mapping projects.

Lesson 2 • Key Stakeholders in Process Work

Identifies process owners, participants, and customers as essential roles in mapping. Clarifies accountability structures that affect how maps are built and used.

Lesson 3 • Overview of Common Mapping Notations

Introduces flowcharts, swimlane diagrams, and BPMN as the primary notations covered in this course. Sets expectations for notation depth explored in later chapters.

Lesson 4 • Purpose and Value of Process Mapping

Explains why organisations invest in mapping processes and the operational benefits gained. Connects mapping to efficiency, compliance, and continuous improvement goals.

Lesson 1 • Interviewing Process Participants

Teaches structured interview techniques to extract accurate process knowledge from workers. Produces reliable qualitative data that feeds directly into map creation.

Lesson 2 • Validating and Organising Collected Data

Structures raw discovery data into a coherent, verified process inventory. Prepares learners to translate organised data into accurate process maps.

Lesson 3 • Observation and Shadowing Methods

Guides learners through direct observation to capture actual versus stated process behaviour. Reveals undocumented steps and workarounds missed in interviews.

Lesson 4 • Reviewing Existing Documentation

Explains how to extract process information from SOPs, manuals, and system records. Provides a baseline that reduces discovery time and confirms or challenges interview data.

Lesson 1 • Labeling and Annotation Best Practices

Provides rules for naming steps, labelling decisions, and adding notes to flowcharts. Improves map readability and reduces misinterpretation by diverse audiences.

Lesson 2 • Structuring Process Flow Logically

Teaches how to sequence steps, branches, and loops to reflect actual process logic. Prevents common errors such as missing paths and circular flows.

Lesson 3 • Reviewing and Validating Flowcharts

Introduces a structured review process to verify flowchart accuracy with process participants. Produces a validated map ready for organisational use.

Lesson 4 • Standard Flowchart Symbols and Rules

Covers the universal symbol set for flowcharts including start, end, process, and decision shapes. Establishes consistent symbol usage as the basis for all maps built in this chapter.

Lesson 1 • Swimlane Diagram Structure and Layout

Explains horizontal and vertical swimlane formats and when to use each. Establishes the structural rules that keep role-based maps readable and consistent.

Lesson 2 • Adding Decision Points in Swimlanes

Covers placement of decision diamonds within and across lanes to show who decides what. Clarifies authority and escalation paths embedded in the process.

Lesson 3 • Analysing Swimlane Maps for Improvement

Uses completed swimlane diagrams to identify inefficiencies, redundancies, and bottlenecks. Bridges mapping skills to process analysis and improvement planning.

Lesson 4 • Visualising Handoffs Between Roles

Focuses on drawing and labelling cross-lane transitions to highlight handoff points. Enables teams to identify delay-prone transfers and communication breakdowns.

Lesson 1 • Validating and Reviewing BPMN Models

Applies structured review criteria to check BPMN diagrams for syntactic and semantic correctness. Produces models that are accurate, complete, and ready for stakeholder approval.

Lesson 2 • Pools, Lanes, and Participants

Explains how BPMN uses pools and lanes to represent organisations and roles. Enables learners to model inter-organisational processes with clear participant boundaries.

Lesson 3 • Subprocesses and Process Hierarchy

Introduces collapsed and expanded subprocesses to manage complexity in large models. Teaches hierarchical modelling that keeps diagrams readable at multiple levels of detail.

Lesson 4 • BPMN Core Elements and Symbols

Covers events, activities, gateways, and sequence flows as the four foundational BPMN element types. Provides the symbol literacy needed to read and create any BPMN diagram.

Lesson 1 • Cycle Time and Lead Time Measurement

Teaches how to measure and record time data for each process step and the overall flow. Produces a time-based process profile that reveals where delays accumulate.

Lesson 2 • Root Cause Analysis Using Process Maps

Integrates fishbone diagrams and five-why analysis with process maps to trace defect origins. Enables learners to move from symptom identification to verified root causes.

Lesson 3 • Value-Added Analysis of Process Steps

Classifies each step as value-added, business-required, or non-value-added using customer perspective. Provides a prioritised list of steps to eliminate, reduce, or redesign.

Lesson 4 • Identifying Bottlenecks and Constraints

Uses organisational capacity and flow data from maps to locate the steps that limit overall throughput. Connects constraint identification to targeted improvement prioritisation.

Lesson 1 • Building the Future-State Process Map

Applies redesign decisions to create a validated future-state map using learned notation. Produces a clear visual target that aligns stakeholders on the intended new process.

Lesson 2 • Creating an Implementation Roadmap

Translates the prioritised backlog into a phased roadmap with milestones and owners. Gives learners a practical plan to move from map to measurable operational change.

Lesson 3 • Prioritising Improvements with Impact Analysis

Uses effort-impact matrices to rank improvement initiatives by feasibility and expected benefit. Helps learners build a realistic, sequenced improvement backlog.

Lesson 4 • Current-State Versus Future-State Mapping

Contrasts as-is and to-be maps to frame the scope and direction of redesign work. Establishes the baseline and target that guide all subsequent improvement decisions.

Lesson 1 • Building a Process Repository

Guides learners through selecting and structuring a central repository for all process maps. Ensures maps are findable, version-controlled, and accessible to authorised users.

Lesson 2 • Version Control and Change Management

Establishes protocols for updating maps when processes change and retiring outdated versions. Prevents the use of stale maps that mislead users and undermine trust.

Lesson 3 • Process Ownership and Review Cycles

Assigns ongoing ownership responsibilities and schedules periodic map review cycles. Embeds accountability into the governance model to prevent documentation decay.

Lesson 4 • Process Documentation Standards

Defines naming conventions, file formats, and metadata requirements for a process library. Creates a consistent documentation standard that enables organisation-wide adoption.