Business Systems Analyst Course

Lesson 1 • The Business Analyst Role Defined

Defines the BA's responsibilities, authority, and stakeholder relationships. Grounds all subsequent skill-building in a clear professional identity.

Lesson 2 • Core Analytical Thinking Skills

Builds structured thinking habits essential for problem decomposition. These habits underpin every elicitation and modelling technique in the course.

Lesson 3 • Organisational Context and Structures

Examines how organisational design affects analysis work. Learners learn to read org charts, governance models, and culture to plan effective engagement.

Lesson 4 • Project Lifecycle and BA Touchpoints

Maps BA activities across waterfall, agile, and hybrid lifecycles. Learners identify when and how analysis deliverables feed each project phase.

Lesson 1 • Stakeholder Collaboration in Agile Contexts

Adapts stakeholder engagement practices for iterative delivery. Learners apply lightweight collaboration techniques suited to sprint-based environments.

Lesson 2 • Communication Planning for Analysts

Guides creation of a communication plan aligned to stakeholder needs. Structured communication reduces rework caused by misaligned expectations.

Lesson 3 • Stakeholder Analysis and Prioritisation

Applies power-interest grids and influence mapping to prioritise engagement. Learners learn to allocate analysis effort based on stakeholder impact.

Lesson 4 • Building Productive Stakeholder Relationships

Teaches trust-building, active listening, and conflict de-escalation. Strong relationships increase elicitation quality and requirements acceptance.

Lesson 1 • Interview and Survey Techniques

Covers structured, semi-structured, and unstructured interview design plus survey construction. Learners practise question sequencing to maximise information yield.

Lesson 2 • Elicitation Planning and Preparation

Establishes how to scope, schedule, and prepare for elicitation activities. Proper planning reduces session failures and incomplete information capture.

Lesson 3 • Prototyping and Brainstorming

Uses low-fidelity prototypes and structured brainstorming to elicit latent needs. Visual artefacts prompt stakeholders to articulate requirements they cannot verbalise.

Lesson 4 • Workshops and Focus Groups

Teaches facilitation of collaborative elicitation sessions with multiple stakeholders. Learners design agendas and manage group dynamics to reach consensus.

Lesson 5 • Observation and Document Analysis

Applies passive and active observation alongside systematic document review. These techniques uncover tacit knowledge and existing process details.

Lesson 1 • User Stories and Acceptance Criteria

Translates requirements into agile user stories with clear acceptance criteria. Learners practise story splitting and backlog-ready formatting.

Lesson 2 • Requirements Prioritisation Methods

Applies MoSCoW, weighted ranking, and Kano model to prioritise requirements. Prioritisation aligns delivery sequence with maximum business value.

Lesson 3 • Business Requirements Document Structure

Defines the components and format of a formal BRD. Learners assemble a complete BRD that communicates scope, context, and detailed requirements.

Lesson 4 • Writing High-Quality Requirements

Applies SMART and INVEST criteria to draft precise, testable requirement statements. Learners practise rewriting ambiguous requirements into unambiguous specifications.

Lesson 1 • Process Modelling Fundamentals

Introduces process thinking, swim-lane diagrams, and flowchart conventions. Learners build a shared visual language for representing business workflows.

Lesson 2 • Current-State Process Discovery

Guides discovery and documentation of as-is processes through observation and interviews. Accurate current-state models expose inefficiencies targeted for improvement.

Lesson 3 • Process Analysis and Improvement

Applies value-stream analysis, waste identification, and root cause tools to improve processes. Learners quantify improvement opportunities before designing future states.

Lesson 4 • Future-State Process Design

Designs optimised to-be processes aligned to business goals and solution constraints. Future-state models become the blueprint for system and change requirements.

Lesson 1 • Data Flow and Interface Analysis

Maps data movement between systems and processes using data flow diagrams. Interface analysis ensures integration requirements are captured completely.

Lesson 2 • UML Diagrams for Business Analysts

Covers activity, sequence, and state diagrams relevant to BA work. Learners select and apply the right UML diagram for each analysis scenario.

Lesson 3 • System Context and Use Case Modelling

Defines system boundaries using context diagrams and use case models. These artefacts clarify scope and actor interactions before detailed design begins.

Lesson 4 • Data Modelling Fundamentals

Introduces entity-relationship modelling and data dictionaries for business analysts. Learners define data entities, attributes, and relationships that inform system design.

Lesson 1 • Business Case Development

Structures a complete business case including problem statement, options, costs, and benefits. A well-formed business case secures executive sponsorship and funding approval.

Lesson 2 • Feasibility Analysis Techniques

Evaluates technical, operational, financial, and schedule feasibility of solution options. Structured feasibility analysis prevents investment in unviable solutions.

Lesson 3 • Benefit Realisation Planning

Defines measurable benefit metrics and ownership for post-implementation tracking. Benefit realisation planning closes the loop between analysis and business outcomes.

Lesson 4 • Presenting Recommendations to Executives

Teaches executive communication techniques for presenting analysis findings. Learners structure concise, evidence-based presentations that drive decisions.

Lesson 1 • Change Control Process

Designs a change request process that evaluates impact before approving scope changes. Controlled change prevents scope creep and protects project budgets.

Lesson 2 • Requirements Tooling and Repositories

Evaluates requirements management tools and establishes repository governance. Proper tooling enables traceability, collaboration, and audit compliance.

Lesson 3 • Requirements Quality Assurance

Applies peer review, inspection, and walkthrough techniques to validate requirement quality. QA activities catch defects before they propagate into design and code.

Lesson 4 • Requirements Baseline and Versioning

Defines how to establish, version, and communicate a requirements baseline. Baselines prevent unauthorised scope changes and provide a change audit trail.