Executive Assistance Course

Lesson 1 • Workplace Dynamics and Organisational Culture

Examines formal and informal power structures, departmental relationships, and cultural norms. Prepares EAs to navigate complex organisational environments effectively.

Lesson 2 • Understanding Executive Priorities

Teaches how to identify and align with an executive's goals, working style, and decision-making patterns. Enables proactive rather than reactive support.

Lesson 3 • Defining the Executive Assistant Role

Clarifies the EA's scope, authority, and relationship to leadership. Establishes the professional identity that underpins every skill in this course.

Lesson 1 • Cross-Cultural Communication

Addresses communication norms across cultures, time zones, and global business contexts. Prepares EAs supporting executives with international responsibilities.

Lesson 2 • Professional Written Communication

Covers email drafting, memo writing, and formal correspondence on behalf of executives. Builds the writing precision required for high-stakes business communication.

Lesson 3 • Verbal and Interpersonal Communication

Develops phone etiquette, in-person communication, and active listening skills. Connects to the EA's role as the executive's primary point of contact.

Lesson 4 • Gatekeeping and Information Flow

Teaches how to filter, prioritise, and route information to and from the executive. Ensures the executive receives only relevant, timely, and accurate input.

Lesson 1 • Recurring Meetings and Rhythms

Covers designing and maintaining standing meetings, review cycles, and operational cadences. Ensures consistent organisational rhythms that support executive decision-making.

Lesson 2 • Managing Complex Multi-Party Scheduling

Covers coordinating meetings across multiple stakeholders, time zones, and competing calendars. Builds the negotiation and logistics skills needed for executive-level scheduling.

Lesson 3 • Calendar Architecture and Strategy

Introduces scheduling philosophy, time-blocking, and calendar design principles. Establishes the strategic framework for all diary management tasks.

Lesson 4 • Digital Calendar Tools and Automation

Introduces scheduling software, automation features, and integration with productivity tools. Enables efficient, error-free diary management at scale.

Lesson 1 • International Travel Preparation

Addresses visas, passport validity, health requirements, and cultural briefings for international trips. Ensures executives are fully prepared for cross-border travel.

Lesson 2 • Contingency Planning and Disruption Response

Prepares EAs to handle flight cancellations, delays, and last-minute itinerary changes. Builds the crisis-readiness that defines elite travel support.

Lesson 3 • Travel Technology and Tools

Introduces travel management platforms, apps, and corporate booking systems. Enables efficient, policy-compliant travel arrangements at scale.

Lesson 4 • Travel Planning Fundamentals

Covers the end-to-end travel planning process, from itinerary design to booking confirmation. Establishes the systematic approach required for executive-level travel.

Lesson 1 • Corporate Event Planning

Introduces venue selection, vendor management, and event logistics for corporate functions. Scales meeting coordination skills to larger, higher-stakes events.

Lesson 2 • Facilitating Productive Meetings

Teaches note-taking, action item tracking, and real-time support during meetings. Ensures meetings produce clear outcomes and accountable next steps.

Lesson 3 • Virtual and Hybrid Event Management

Addresses platform selection, technical setup, and engagement strategies for virtual events. Prepares EAs for the growing prevalence of distributed executive meetings.

Lesson 4 • Meeting Preparation and Logistics

Covers agenda creation, room setup, materials preparation, and attendee coordination. Builds the operational foundation for effective meeting management.

Lesson 1 • Document Organisation Systems

Covers naming conventions, folder structures, and version control for executive documents. Establishes the organisational backbone for all information management tasks.

Lesson 2 • Records Management and Compliance

Covers retention schedules, regulatory compliance, and audit-readiness for organisational records. Connects document management to broader governance responsibilities.

Lesson 3 • Digital File Management and Cloud Storage

Introduces cloud platforms, access permissions, and collaborative document workflows. Enables secure, scalable document management in modern work environments.

Lesson 4 • Research and Information Synthesis

Develops skills for gathering, evaluating, and summarising information for executive use. Enables EAs to deliver concise, reliable briefings and research outputs.

Lesson 1 • Progress Tracking and Reporting

Covers status tracking, progress dashboards, and reporting to executives and stakeholders. Ensures visibility and accountability across all active projects.

Lesson 2 • Project Planning Fundamentals

Introduces project scoping, milestone setting, and resource identification for EA-led initiatives. Builds the planning discipline needed to manage executive projects.

Lesson 3 • Stakeholder Coordination and Follow-Through

Develops skills for coordinating across teams, following up on commitments, and closing open loops. Builds the accountability culture that executive projects require.

Lesson 4 • Project Management Tools for EAs

Introduces task management platforms, collaboration tools, and workflow automation relevant to EA work. Enables efficient, transparent project execution.

Lesson 1 • Career Development and Continuous Growth

Guides EAs in setting career goals, seeking development opportunities, and building long-term expertise. Ensures sustained professional growth beyond this course.

Lesson 2 • Managing Up and Influencing Without Authority

Teaches how to guide executive behaviour, manage expectations, and influence outcomes without formal power. Builds the political acumen required at senior levels.

Lesson 3 • Succession and Transition Support

Prepares EAs to support leadership transitions, onboard new executives, and maintain continuity. Demonstrates the EA's value during high-stakes organisational change.

Lesson 4 • Executive Presence and Professional Brand

Covers personal presentation, communication gravitas, and reputation management for EAs. Ensures the EA projects confidence and competence in all interactions.