Domestic Worker Course

Lesson 1 • Workplace Conduct and Professionalism

Sets out punctuality, appearance, attitude, and conduct standards expected on the job. Connects professional behaviour to client satisfaction and long-term employment.

Lesson 2 • Ethics, Privacy, and Confidentiality

Addresses ethical obligations, personal data handling, and household privacy norms. Ensures assistants maintain trust and professional integrity at all times.

Lesson 3 • Defining the Domestic Assistant Role

Clarifies duties, boundaries, and professional identity within household settings. Sets the framework for all subsequent skill development in the course.

Lesson 1 • Accident Prevention Strategies

Covers practical measures to eliminate or reduce identified hazards in daily routines. Directly applies hazard knowledge from the previous section to preventive action.

Lesson 2 • First Aid Essentials for the Home

Introduces basic first aid responses for cuts, burns, choking, and falls. Equips assistants to act confidently before professional medical help arrives.

Lesson 3 • Emergency Response and Evacuation

Prepares assistants to execute fire, gas leak, and severe weather response plans. Ensures household members can be guided to safety under stressful conditions.

Lesson 1 • Laundry and Textile Care

Covers sorting, washing, drying, ironing, and storing clothing and household linens. Prevents damage to fabrics and maintains household textile quality.

Lesson 2 • Routine Maintenance and Minor Repairs

Introduces basic upkeep tasks such as replacing bulbs, unclogging drains, and reporting issues. Helps assistants maintain household function and know when to escalate repairs.

Lesson 3 • Organising and Decluttering Spaces

Teaches systematic organisation methods for storage areas, closets, and shared spaces. Supports a tidy, functional home environment that reduces daily household stress.

Lesson 4 • Room-by-Room Cleaning Techniques

Teaches efficient, thorough cleaning methods for kitchens, bathrooms, bedrooms, and living areas. Builds practical skill in executing daily and deep-cleaning tasks.

Lesson 1 • Meal Planning and Grocery Shopping

Teaches weekly meal planning, budget-conscious shopping, and efficient list preparation. Connects nutritional knowledge to practical household food management.

Lesson 2 • Core Cooking Techniques

Introduces fundamental methods including boiling, roasting, sautéing, and baking. Equips assistants to prepare a wide variety of nutritious meals with confidence.

Lesson 3 • Meal Presentation and Service

Covers plating, portioning, table setting, and serving etiquette for household meals. Elevates the dining experience and reflects professional standards of care.

Lesson 4 • Nutrition Basics and Dietary Needs

Covers macronutrients, micronutrients, and how dietary needs vary by age and health status. Provides the nutritional knowledge base required for effective meal planning.

Lesson 1 • Educational and Recreational Activities

Teaches planning and facilitating age-appropriate learning and play activities. Connects developmental knowledge to enriching, structured engagement with children.

Lesson 2 • Family Communication and Reporting

Covers daily reporting to parents, documenting incidents, and maintaining open communication. Builds the trust and transparency essential to long-term family relationships.

Lesson 3 • Behaviour Guidance and Discipline

Addresses positive reinforcement, boundary-setting, and consistent behaviour management techniques. Ensures assistants support household discipline approaches without overstepping their role.

Lesson 4 • Child Development Fundamentals

Introduces developmental milestones from infancy through adolescence and their implications for care. Provides the knowledge base for age-appropriate supervision and activity planning.

Lesson 1 • Understanding Ageing and Mobility Needs

Covers physical and cognitive changes associated with ageing and their impact on daily living. Establishes the empathy and knowledge base required for respectful elder care.

Lesson 2 • Mobility Assistance and Transfer Techniques

Covers safe methods for helping clients move, transfer, and use mobility aids. Prevents injury to both the client and the assistant during physical assistance tasks.

Lesson 3 • Personal Care Assistance

Teaches safe techniques for assisting with bathing, grooming, dressing, and toileting. Ensures personal care is delivered with dignity, privacy, and physical safety.

Lesson 4 • Emotional Support and Companionship

Addresses loneliness, mental well-being, and meaningful engagement for elderly clients. Builds the compassionate communication skills central to quality companion care.

Lesson 1 • Inventory and Supply Management

Covers tracking household supplies, managing pantry stock, and reordering essentials on time. Prevents shortages and waste through systematic inventory practices.

Lesson 2 • Vendor and Service Coordination

Teaches how to schedule, supervise, and communicate with repair technicians and service providers. Ensures household maintenance is completed reliably and within client expectations.

Lesson 3 • Creating and Managing Household Schedules

Teaches building daily, weekly, and seasonal task schedules aligned with household priorities. Provides the organisational framework for managing all domestic responsibilities efficiently.

Lesson 1 • Cultural Sensitivity and Inclusion

Covers adapting service to diverse cultural practices, dietary customs, and household values. Ensures respectful, personalised service across varied household backgrounds.

Lesson 2 • Performance Review and Continuous Improvement

Teaches self-evaluation, responding to client feedback, and implementing service improvements. Closes the course by embedding a habit of reflective professional practice.

Lesson 3 • Career Development and Self-Management

Covers goal-setting, professional portfolio building, continuing education, and career advancement. Prepares students to grow sustainably within the domestic services profession.

Lesson 4 • Managing Complex Household Situations

Addresses multi-generational households, high-demand periods, and unexpected disruptions. Applies all prior competencies to real-world scenarios requiring judgment and adaptability.