Computer Technician Course

Lesson 1 • Power Supplies and Connectors

Explains PSU wattage ratings, efficiency certifications, and connector types. Learners calculate power budgets and select appropriate PSUs.

Lesson 2 • Motherboards and Form Factors

Examines motherboard layouts, chipsets, and ATX/mATX/ITX standards. Learners match form factors to appropriate cases and power supplies.

Lesson 3 • Introduction to PC Architecture

Covers the Von Neumann model and how CPU, memory, and I/O interact. Establishes the conceptual framework used throughout the entire course.

Lesson 4 • Memory Technologies

Covers DDR generations, RAM slots, dual-channel configuration, and capacity limits. Learners configure memory correctly for a given motherboard.

Lesson 5 • Processors and Cooling Systems

Explains CPU socket types, core counts, clock speeds, and thermal design. Learners select appropriate cooling solutions for given workloads.

Lesson 1 • USB, Thunderbolt, and Legacy Ports

Details USB 2.0 through USB4, Thunderbolt 3/4, and legacy serial/parallel ports. Learners identify ports by appearance and spec sheet.

Lesson 2 • Input Devices and Standards

Covers keyboards, mice, scanners, and webcams with USB and wireless protocols. Learners connect and verify each device type in a lab environment.

Lesson 3 • Audio and Multimedia Connectivity

Explains analog audio jacks, S/PDIF, HDMI audio, and USB audio devices. Learners configure audio output and input for workstation and multimedia setups.

Lesson 4 • Display Technologies and Ports

Examines LCD, LED, OLED panels and HDMI, DisplayPort, VGA, and DVI connectors. Learners match display specs to GPU output capabilities.

Lesson 1 • Linux Desktop Installation

Covers Ubuntu and Fedora installation, desktop environment selection, and basic shell access. Learners gain cross-platform competency essential for mixed-OS environments.

Lesson 2 • Driver Installation and Management

Explains chipset, GPU, NIC, and audio driver installation and update procedures. Correct driver management prevents hardware conflicts covered in the troubleshooting chapter.

Lesson 3 • OS Updates and Patch Management

Covers Windows Update, Linux package managers, and update scheduling strategies. Learners apply patches without disrupting user productivity.

Lesson 4 • Pre-Installation Planning

Covers hardware compatibility checks, partition planning, and bootable media creation. Proper planning prevents installation failures addressed later in the chapter.

Lesson 1 • Basic Network Security Practices

Introduces WPA3, MAC filtering, firewall rules, and guest network segmentation. Learners apply security settings that protect workstations from common network threats.

Lesson 2 • Wireless Networking Standards

Explains 802.11 a/b/g/n/ac/ax standards, channels, and frequency bands. Learners configure a wireless access point for optimal coverage and security.

Lesson 3 • Network Hardware and Cabling

Covers routers, switches, access points, and Cat5e/Cat6/fibre cabling standards. Learners terminate and test Ethernet cables using a cable tester.

Lesson 4 • TCP/IP and Addressing Basics

Introduces IP addressing, subnetting, and the TCP/IP model layers. Learners assign static IPs and interpret subnet masks correctly.

Lesson 1 • Troubleshooting Methodology

Teaches the six-step CompTIA troubleshooting model and documentation practices. A structured approach reduces diagnostic time and prevents recurring issues.

Lesson 2 • CPU and Memory Diagnostics

Uses stress-testing and memory diagnostic tools to identify CPU and RAM faults. Learners distinguish between overheating, instability, and outright component failure.

Lesson 3 • Power and Thermal Fault Diagnosis

Uses a multimeter and PSU tester to verify voltage rails and identify thermal shutdown causes. Learners replace faulty PSUs and improve system airflow.

Lesson 4 • Storage Diagnostics and Recovery

Covers S.M.A.R.T. data, disk health tools, and basic data recovery techniques. Learners assess drive health and recover accessible data before replacement.

Lesson 5 • GPU and Display Troubleshooting

Diagnoses artefacts, driver crashes, and no-signal display issues. Learners isolate GPU faults from cable, monitor, and driver-related problems.

Lesson 1 • Backup and System Restore

Covers Windows restore points, file history, and image-based backup solutions. Learners create and verify backups, then perform a successful restore.

Lesson 2 • Malware Detection and Removal

Covers malware types, scanning tools, and removal procedures in offline and online modes. Learners clean infected systems and verify removal without data loss.

Lesson 3 • Windows System Tools and Logs

Covers Event Viewer, Task Manager, Resource Monitor, and System Information. Learners read logs to identify the root cause of crashes and slowdowns.

Lesson 4 • Application Errors and Reinstallation

Diagnoses DLL errors, missing runtimes, and corrupt application installations. Learners repair or cleanly reinstall software while preserving user data.

Lesson 1 • Mobile Device Connectivity and Sync

Explains USB tethering, Bluetooth pairing, and cloud sync configuration for smartphones and tablets. Learners resolve common sync failures and data transfer issues.

Lesson 2 • Laptop Disassembly and Safety

Covers ESD precautions, screw management, and service manual navigation for laptops. Safe disassembly prevents damage to fragile ribbon cables and connectors.

Lesson 3 • Mobile Device Troubleshooting

Covers battery drain, overheating, touchscreen failure, and software reset procedures. Learners apply factory reset and data backup before hardware escalation.

Lesson 4 • Laptop Display and Hinge Repair

Covers LCD panel replacement, inverter boards, and hinge tightening procedures. Learners diagnose backlight failure versus panel failure before ordering parts.

Lesson 1 • Help Desk Ticketing Systems

Covers ticket creation, categorisation, priority assignment, and escalation paths. Proper ticketing ensures accountability and measurable service quality.

Lesson 2 • Remote Support Tools and Techniques

Covers remote desktop protocols, screen-sharing tools, and unattended access setup. Learners resolve software issues remotely without requiring an on-site visit.

Lesson 3 • Workplace Safety and ESD Prevention

Explains electrical safety, ESD protection, and safe chemical handling for cleaning agents. Learners demonstrate correct grounding and PPE use in a lab setting.

Lesson 4 • Customer Communication Skills

Teaches active listening, plain-language explanations, and managing difficult interactions. Effective communication reduces repeat contacts and improves satisfaction scores.