Warehouse Logistics Technician Course

Lesson 1 • Facility Layout and Zones

Maps receiving, storage, picking, packing, and shipping zones within a warehouse. Enables efficient navigation and zone-specific task execution.

Lesson 2 • Core Warehouse Terminology

Defines SKU, UOM, pallet, bin, slot, and throughput concepts. Provides the shared vocabulary needed for all subsequent operational tasks.

Lesson 3 • Warehouse Types and Functions

Covers distribution centres, fulfilment hubs, cold storage, and cross-dock facilities. Connects facility type to operational priorities and workflow design.

Lesson 1 • Fire Prevention and Emergency Response

Covers fire hazard control, extinguisher use, evacuation routes, and emergency communication. Prepared workers reduce harm and property loss during emergency events.

Lesson 2 • Regulatory Compliance Fundamentals

Covers workplace safety regulations, recordkeeping obligations, and inspection readiness requirements. Compliance protects workers and shields the organisation from regulatory penalties.

Lesson 3 • Personal Protective Equipment Use

Explains PPE selection, fitting, inspection, and replacement for warehouse tasks. Correct PPE use is the last line of defence against workplace injuries.

Lesson 4 • Forklift and Pedestrian Safety

Establishes traffic management rules, pedestrian zones, and speed limits for mixed-traffic areas. Separating forklifts from pedestrians is the primary prevention for serious injuries.

Lesson 1 • Unloading and Dock Safety

Teaches safe trailer positioning, dock leveler use, and unloading sequences. Proper dock safety prevents injuries and product damage during inbound operations.

Lesson 2 • Receiving System Transactions

Guides entry of receipts into warehouse management systems and label printing. System accuracy at receiving anchors all downstream inventory data.

Lesson 3 • Inbound Shipment Documentation

Covers bills of lading, packing lists, purchase orders, and advance ship notices. Accurate document matching is the first control point against inventory errors.

Lesson 4 • Quantity and Quality Inspection

Covers count verification, damage assessment, and rejection procedures for inbound goods. Ensures only conforming inventory enters the storage system.

Lesson 1 • Cycle Counting Procedures

Covers ABC classification, count scheduling, and count execution steps. Cycle counting maintains accuracy without halting operations for full physical inventories.

Lesson 2 • Inventory Accuracy Metrics

Defines inventory accuracy rate, fill rate, and shrinkage percentage as performance indicators. Metrics guide continuous improvement efforts and management reporting.

Lesson 3 • Inventory Tracking Methods

Compares perpetual and periodic inventory systems and their operational implications. Understanding tracking methods determines how discrepancies are detected and resolved.

Lesson 4 • FIFO, FEFO, and LIFO Rotation

Explains first-in-first-out, first-expired-first-out, and last-in-first-out rotation rules and their applications. Correct rotation prevents expiry losses and maintains product quality.

Lesson 1 • Racking and Shelving Systems

Covers selective, drive-in, push-back, and pallet flow rack configurations. Matching rack type to product profile maximises storage density and retrieval speed.

Lesson 2 • Conveyor and Sortation Systems

Explains belt conveyor, roller conveyor, and automated sortation system operation and maintenance basics. Conveyors link warehouse zones and must be kept clear and calibrated.

Lesson 3 • Equipment Inspection and Maintenance

Covers daily inspection logs, defect reporting, and scheduled preventive maintenance tasks. Consistent maintenance reduces downtime and extends equipment service life.

Lesson 4 • Reach Trucks and Order Pickers

Covers reach truck controls, high-rack navigation, and order picker platform safety. These machines extend vertical storage utilisation and require specific operating skills.

Lesson 1 • Picking Methods and Strategies

Compares discrete, batch, zone, and wave picking methods by efficiency and accuracy trade-offs. Choosing the right method directly impacts throughput and error rates.

Lesson 2 • Pick Path Optimisation

Teaches slotting principles and travel path sequencing to minimise picker travel distance. Optimised paths increase picks per hour and reduce worker fatigue.

Lesson 3 • Order Accuracy and Error Prevention

Explains verification steps, check-weighing, and scan confirmation to prevent mispicks. Accuracy at picking eliminates costly downstream corrections and customer complaints.

Lesson 4 • Picking Technology and Tools

Covers RF scanners, pick-to-light, voice-directed picking, and paper-based pick lists. Technology selection affects accuracy, training time, and operational cost.

Lesson 1 • Carrier Selection and Manifesting

Teaches rate shopping, service level matching, and manifest generation for outbound shipments. Selecting the right carrier balances cost, speed, and reliability for each order.

Lesson 2 • Packing Standards and Materials

Covers carton selection, void fill, cushioning, and weight distribution for safe shipment. Proper packing prevents transit damage and reduces carrier claims.

Lesson 3 • Hazardous Materials Packaging

Covers classification, packaging, marking, and documentation requirements for regulated goods. Compliance with hazmat shipping rules protects workers and avoids regulatory penalties.

Lesson 4 • Outbound Quality Control

Covers final order verification, seal integrity, and load documentation before trailer departure. Outbound QC is the last opportunity to catch errors before goods leave the facility.

Lesson 1 • Key Performance Indicators for Warehousing

Defines and calculates throughput, order accuracy, dock-to-stock time, and cost-per-unit metrics. KPIs translate operational activity into measurable performance data for decision-making.

Lesson 2 • Lean Principles in Warehouse Operations

Applies 5S, waste elimination, and value stream mapping to warehouse workflows. Lean methods reduce non-value-added activity and improve flow without capital investment.

Lesson 3 • Standard Operating Procedure Development

Covers SOP structure, writing clarity, version control, and worker training on procedures. Documented SOPs ensure consistent execution and support new employee onboarding.

Lesson 4 • Continuous Improvement Culture

Establishes habits of daily improvement, suggestion systems, and team-based problem-solving. A sustained improvement culture compounds small gains into significant operational advantages.