Community Association Manager Course

Lesson 1 • The Community Association Manager Role

Defines the manager's duties, ethical obligations, and professional boundaries. Establishes accountability to the board and residents.

Lesson 2 • Governing Documents and Legal Framework

Examines declarations, bylaws, rules, and regulations as the legal backbone of associations. Connects document hierarchy to daily management decisions.

Lesson 3 • Board of Directors Structure and Function

Explains board composition, officer roles, and decision-making authority. Provides the foundation for effective manager-board collaboration.

Lesson 4 • Types of Community Associations

Covers homeowner associations, condominiums, cooperatives, and mixed-use communities. Distinguishes governance structures and ownership models across each type.

Lesson 1 • Reserve Studies and Long-Term Planning

Explains reserve study methodology and funding strategies. Prepares managers to advise boards on capital replacement planning.

Lesson 2 • Budget Development and Approval

Guides the full budget cycle from projection to board adoption. Connects budget accuracy to assessment stability and owner trust.

Lesson 3 • Financial Reporting and Controls

Covers balance sheets, income statements, and internal controls. Enables managers to detect errors and present clear financial data.

Lesson 4 • Assessment Collection and Delinquency

Addresses collection policies, delinquency procedures, and lien processes. Protects association cash flow while maintaining owner relationships.

Lesson 1 • Common Area Maintenance Fundamentals

Identifies common area components and establishes maintenance priorities. Links physical upkeep to property values and resident satisfaction.

Lesson 2 • Emergency Preparedness and Response

Prepares managers to develop emergency plans and coordinate disaster response. Reduces liability and recovery time through proactive planning.

Lesson 3 • Vendor and Contractor Management

Covers bid solicitation, contract negotiation, and vendor performance monitoring. Ensures managers select qualified contractors and enforce service standards.

Lesson 4 • Preventive Maintenance Programs

Builds systematic inspection and maintenance schedules to prevent costly failures. Demonstrates how preventive programs reduce emergency repair expenses.

Lesson 1 • Association Insurance Coverage Types

Explains property, liability, directors and officers, and fidelity coverage. Helps managers match coverage types to association-specific exposures.

Lesson 2 • Claims Management Process

Covers incident reporting, claim filing, and adjuster coordination. Minimizes claim disputes and accelerates recovery for the association.

Lesson 3 • Loss Prevention and Safety Programs

Develops proactive safety inspections and loss prevention protocols. Reduces premiums and protects residents through systematic hazard control.

Lesson 4 • Insurance Policy Review and Procurement

Teaches managers to read declarations pages, compare quotes, and work with brokers. Ensures adequate coverage at competitive premiums.

Lesson 1 • Election Administration

Guides managers through candidate nomination, ballot preparation, and vote counting. Ensures elections are transparent and legally defensible.

Lesson 2 • Minutes and Record Keeping

Covers accurate minute-taking, approval processes, and record retention. Creates a reliable legal record of board decisions.

Lesson 3 • Meeting Types and Legal Requirements

Distinguishes annual, board, and special meetings and their notice requirements. Ensures managers meet procedural obligations for each meeting type.

Lesson 4 • Parliamentary Procedure Essentials

Introduces rules of order for conducting efficient and fair meetings. Prevents procedural disputes and keeps meetings productive.

Lesson 1 • Enforcement Procedures and Hearings

Guides managers through notice, hearing, and fine processes. Ensures due process protections are met at every enforcement stage.

Lesson 2 • Alternative Dispute Resolution

Introduces mediation and arbitration as alternatives to litigation. Reduces legal costs and preserves community relationships.

Lesson 3 • Violation Identification and Documentation

Covers inspection methods, violation logging, and photographic evidence standards. Builds a defensible record for enforcement actions.

Lesson 4 • Developing Enforceable Rules

Explains how rules are created, reviewed, and adopted to withstand legal challenge. Connects rule clarity to consistent enforcement outcomes.

Lesson 1 • Recruitment and Onboarding

Guides job description creation, interviewing, and new-hire orientation. Ensures managers attract qualified candidates and integrate them effectively.

Lesson 2 • Employment Law Fundamentals

Covers wage and hour rules, anti-discrimination laws, and workplace safety obligations. Establishes the legal boundaries for all employment decisions.

Lesson 3 • Payroll and Benefits Administration

Covers payroll processing, tax withholding, and benefits enrollment. Ensures accurate compensation and regulatory compliance.

Lesson 4 • Performance Management and Discipline

Introduces goal setting, performance reviews, and progressive discipline. Connects consistent documentation to defensible termination decisions.

Lesson 1 • Community Brand and Reputation Management

Covers association identity, online presence, and reputation protection strategies. Strengthens community appeal and owner pride.

Lesson 2 • Strategic Planning Process

Introduces environmental scanning, goal setting, and strategic plan development. Connects long-range planning to annual budget and operational priorities.

Lesson 3 • Change Management in Associations

Equips managers to lead policy changes, major projects, and cultural shifts. Reduces resistance through structured communication and stakeholder engagement.

Lesson 4 • Professional Development and Career Growth

Maps certification pathways, continuing education, and leadership development for managers. Prepares students for long-term career advancement in the field.