GLPI Course

Lesson 1 • User Roles and Access Levels

Defines built-in profiles and permission scopes within GLPI. Students understand how role assignments control visibility and actions across the system.

Lesson 2 • What Is GLPI and Why It Matters

Covers GLPI's origin, core purpose, and positioning among IT management tools. Connects organizational IT challenges to GLPI's value proposition.

Lesson 3 • Navigating the GLPI Interface

Introduces menus, dashboards, and navigation patterns used throughout the platform. Builds the spatial familiarity needed for all subsequent chapters.

Lesson 4 • Logging In and Initial Orientation

Guides students through first login, password management, and personal settings. Ensures every student can operate independently from the start.

Lesson 1 • Entity and Multi-Site Structure

Introduces the entity hierarchy that allows GLPI to serve multiple departments or sites. Students design an entity tree matching a realistic organizational structure.

Lesson 2 • Server Prerequisites and Environment Setup

Covers hardware, OS, and software dependencies required before installation. Prevents common setup failures by addressing prerequisites systematically.

Lesson 3 • Installing GLPI Step by Step

Walks through downloading, extracting, and running the GLPI installer. Students complete a clean installation and verify it with a browser-based check.

Lesson 4 • General Configuration Settings

Covers system-wide settings including URL, timezone, and mail server. These settings underpin reliable operation of all GLPI features.

Lesson 1 • Profiles, Rights, and Access Control

Deepens understanding of custom profile creation and fine-grained permission assignment. Students design profiles that enforce least-privilege access across entities.

Lesson 2 • LDAP and Active Directory Integration

Teaches connecting GLPI to a directory service for centralized authentication. Students configure LDAP sync and validate user import from an external directory.

Lesson 3 • Creating and Managing User Accounts

Covers manual user creation, field requirements, and account lifecycle management. Establishes the user records that underpin ticketing, assets, and reporting.

Lesson 4 • Notifications and Subscription Management

Covers configuring email notifications triggered by user and ticket events. Students ensure stakeholders receive timely, relevant alerts without notification fatigue.

Lesson 1 • Locations, Networks, and Relationships

Teaches how to model physical locations and network topology within GLPI. Enables accurate mapping of assets to sites, racks, and network segments.

Lesson 2 • Asset Types and Data Model

Introduces the categories of assets GLPI tracks and the fields associated with each. Establishes the data model students will populate throughout the chapter.

Lesson 3 • Adding and Editing Assets Manually

Teaches manual asset creation, field completion, and record editing. Students build accurate records that serve as the foundation for reporting and ticketing.

Lesson 4 • Asset Lifecycle and Status Tracking

Explains status labels, lifecycle stages, and how to track asset movement over time. Students apply lifecycle management to reflect real-world asset states.

Lesson 1 • Ticket Routing and Assignment Rules

Teaches automated routing using assignment rules based on category, location, and keywords. Reduces manual triage and ensures tickets reach the right team.

Lesson 2 • Creating and Submitting Tickets

Covers ticket creation from the technician view, self-service portal, and email intake. Students practice all submission channels to handle diverse user scenarios.

Lesson 3 • Ticket Fundamentals and Lifecycle

Defines ticket types, statuses, and the standard lifecycle from creation to closure. Provides the conceptual framework for all helpdesk operations.

Lesson 4 • Working Tickets: Tasks, Followups, and Solutions

Explains how technicians document work, communicate with users, and record solutions. Students practice the full resolution workflow on realistic ticket scenarios.

Lesson 1 • License Types and Allocation

Explains license models and how to allocate licenses to users or computers. Students configure license records that reflect real purchasing agreements.

Lesson 2 • Compliance Reporting and Auditing

Teaches generating compliance reports that compare installed software to owned licenses. Students produce audit-ready outputs demonstrating license compliance status.

Lesson 3 • Software Catalog and Version Tracking

Teaches building a software catalog with version and publisher details. Accurate catalog data enables license matching and compliance reporting.

Lesson 4 • Supplier and Budget Management

Introduces supplier records and budget tracking features within GLPI. Students connect financial data to assets and contracts for cost visibility.

Lesson 1 • Dashboard Design and Configuration

Covers adding, arranging, and configuring dashboard widgets for key metrics. Students build role-specific dashboards that surface relevant KPIs at a glance.

Lesson 2 • Custom Report Creation

Teaches building custom reports using GLPI's query interface and filters. Students design reports tailored to specific organizational data needs.

Lesson 3 • Key Performance Indicators for IT

Defines essential IT KPIs and maps them to available GLPI data fields. Students select and track metrics that align with service quality objectives.

Lesson 4 • Built-in Reports and Statistics

Explores GLPI's native report library covering assets, tickets, and users. Students run and interpret standard reports to answer common management questions.

Lesson 1 • Performance Tuning and Monitoring

Addresses database optimization, caching, and server-side performance settings. Students identify and resolve bottlenecks that degrade GLPI responsiveness.

Lesson 2 • GLPI Updates and Version Migration

Covers the update process, pre-migration checks, and rollback procedures. Students execute a safe version upgrade without data loss or service disruption.

Lesson 3 • Dropdowns, Categories, and Taxonomy

Teaches customizing dropdown lists, ticket categories, and asset taxonomies. Consistent taxonomy improves reporting accuracy and user experience across the platform.

Lesson 4 • Business Rules and Automation Engine

Covers the full rule engine for tickets, assets, and users beyond basic routing. Students build complex automation that reduces repetitive manual administration.