IT Technician Training

Lesson 1 • Core Hardware Components

Covers CPUs, RAM, storage, and motherboards as physical building blocks. Establishes hardware literacy needed for all subsequent diagnostic work.

Lesson 2 • Binary, Hex, and IP Addressing

Teaches number-base conversion and IPv4/IPv6 address structure. Prepares technicians for subnetting and address configuration tasks.

Lesson 3 • The OSI and TCP/IP Models

Maps the seven OSI layers and the TCP/IP stack to real device behavior. Enables precise fault isolation by layer during troubleshooting.

Lesson 4 • Operating System Fundamentals

Introduces OS roles, kernel functions, and file system structures. Provides the software context required for configuration and troubleshooting tasks.

Lesson 1 • BIOS and UEFI Configuration

Explains firmware interfaces, boot order settings, and hardware enable/disable options. Connects firmware control to OS installation and hardware compatibility.

Lesson 2 • Storage Configuration and RAID

Covers partitioning, formatting, and RAID levels 0 through 10. Prepares technicians to configure storage for performance and redundancy requirements.

Lesson 3 • Workplace Safety and ESD Prevention

Covers electrostatic discharge risks, grounding techniques, and tool safety. Prevents hardware damage and personal injury during all physical work.

Lesson 4 • Peripheral and Driver Management

Addresses driver installation, device manager use, and peripheral connectivity. Ensures technicians can resolve device recognition and compatibility issues.

Lesson 1 • Copper Cabling Standards and Categories

Covers Cat5e through Cat8 specifications, pinout standards, and distance limits. Establishes the physical layer knowledge required for all wired deployments.

Lesson 2 • Cable Testing and Certification

Covers continuity testing, wiremap verification, and certification tool use. Ensures installed cabling meets performance standards before network activation.

Lesson 3 • Fiber Optic Cabling Fundamentals

Explains single-mode and multimode fiber, connector types, and light transmission. Prepares technicians for backbone and high-speed link installations.

Lesson 4 • Network Devices and Their Roles

Distinguishes hubs, switches, routers, and access points by function and layer. Provides device selection criteria for designing functional network topologies.

Lesson 1 • DHCP and DNS Configuration

Covers DHCP scope setup, lease management, and DNS record types. Connects address automation and name resolution to everyday network operations.

Lesson 2 • IPv6 Addressing and Transition

Covers IPv6 address types, prefix allocation, and dual-stack operation. Prepares technicians for networks running both IPv4 and IPv6 simultaneously.

Lesson 3 • Network Address Translation

Explains static NAT, PAT, and overload configurations with practical examples. Enables technicians to connect private address spaces to public networks.

Lesson 4 • Static and Dynamic Routing Concepts

Explains routing tables, static routes, and dynamic protocol categories. Builds the conceptual base for configuring and verifying routed paths.

Lesson 1 • Managed Switch Configuration

Covers CLI access, port configuration, and switch management interfaces. Establishes the command-line fluency needed for all switch-based tasks.

Lesson 2 • Wireless Access Point Deployment

Addresses AP placement, SSID configuration, and controller-based management. Ensures consistent coverage and roaming performance across enterprise environments.

Lesson 3 • Link Aggregation and Redundancy

Explains EtherChannel, LACP, and Spanning Tree redundancy mechanisms. Provides high-availability techniques for critical switch infrastructure.

Lesson 4 • Wireless Standards and RF Fundamentals

Covers 802.11 standards, frequency bands, and channel planning principles. Builds the RF knowledge required for effective wireless deployment.

Lesson 1 • File Systems and Storage Management

Covers NTFS permissions, Linux mount points, and disk quota enforcement. Ensures technicians can manage data access and storage capacity effectively.

Lesson 2 • User and Access Management

Explains local and directory-based accounts, role assignment, and password policies. Connects identity management to security and compliance requirements.

Lesson 3 • Scripting and Task Automation

Introduces PowerShell and Bash scripting for repetitive administrative tasks. Reduces manual effort and human error in routine system maintenance.

Lesson 4 • Windows Administration Essentials

Covers user accounts, group policies, and system services in Windows environments. Provides the administrative skills required for most enterprise desktop and server work.

Lesson 1 • Endpoint and Wireless Security

Addresses host-based firewalls, endpoint protection, and wireless security protocols. Extends defense-in-depth from the network perimeter to individual devices.

Lesson 2 • Firewall Configuration and ACLs

Covers stateful firewall rules, zone-based policies, and access control lists. Enables technicians to enforce traffic filtering at network boundaries.

Lesson 3 • Threat Landscape and Attack Types

Surveys malware, phishing, DoS, and man-in-the-middle attack categories. Provides the threat context needed to justify and prioritize security controls.

Lesson 4 • VPN Technologies and Encryption

Explains IPsec, SSL/TLS VPNs, and tunneling protocols with configuration steps. Secures remote access and site-to-site connectivity for distributed organizations.

Lesson 1 • Escalation and Incident Documentation

Covers ticket management, escalation criteria, and post-incident reporting standards. Ensures knowledge transfer and continuous improvement after every resolved fault.

Lesson 2 • Hardware Diagnostic Tools and Techniques

Covers POST codes, hardware diagnostics software, and thermal monitoring tools. Enables rapid identification of failing components before full system failure.

Lesson 3 • Network Diagnostic Commands

Applies ping, traceroute, nslookup, netstat, and Wireshark to live faults. Builds command-line diagnostic fluency for both Windows and Linux platforms.

Lesson 4 • Structured Troubleshooting Models

Teaches the OSI-layer approach, divide-and-conquer, and top-down methodologies. Provides a repeatable framework that reduces mean time to resolution.