Medical Practice Management Course

Lesson 1 • The Medical Practice as a Business

Defines the dual nature of a medical practice as both a clinical and commercial entity. Grounds students in the business mindset required throughout the course.

Lesson 2 • Key Roles in Practice Management

Maps the responsibilities of administrators, clinical leads, and support staff. Students understand how roles interact to sustain daily operations.

Lesson 3 • Organizational Structures and Models

Examines solo, group, and integrated practice models and their governance implications. Students can select appropriate structures for given scenarios.

Lesson 1 • Medical Billing and Coding Essentials

Covers diagnosis and procedure coding systems and their role in reimbursement. Accurate coding is the entry point to a healthy revenue cycle.

Lesson 2 • Cost Control and Profitability Strategies

Identifies cost drivers and methods to improve practice margins without compromising care. Students apply cost-reduction frameworks to real scenarios.

Lesson 3 • Accounts Receivable and Collections

Addresses the lifecycle of a claim from submission to payment and write-off. Students apply AR management techniques to reduce days outstanding.

Lesson 4 • Insurance Contracting and Payer Relations

Explains how practices negotiate and manage contracts with payers. Students can evaluate contract terms and identify favorable reimbursement conditions.

Lesson 1 • Onboarding and Credentialing Staff

Details orientation programs and the credentialing process for licensed providers. Proper onboarding reduces turnover and ensures regulatory compliance.

Lesson 2 • Workforce Planning and Recruitment

Covers staffing needs analysis, job design, and candidate sourcing for clinical settings. Students build recruitment pipelines suited to practice growth.

Lesson 3 • Labor Law and Employee Relations

Introduces employment law principles governing hiring, leave, and workplace conduct. Students identify compliance risks and foster a positive work environment.

Lesson 4 • Compensation, Benefits, and Incentives

Examines salary structures, benefits packages, and performance-based incentives in healthcare. Students design compensation plans that attract and retain talent.

Lesson 1 • Patient Registration and Intake Processes

Addresses demographic collection, insurance verification, and consent workflows at intake. Accurate registration prevents downstream billing and compliance errors.

Lesson 2 • Scheduling Systems and Capacity Planning

Covers appointment template design, demand forecasting, and panel management. Efficient scheduling directly reduces wait times and increases throughput.

Lesson 3 • Patient Communication and Engagement

Teaches multi-channel communication strategies that keep patients informed and engaged. Strong communication reduces no-shows and supports care adherence.

Lesson 1 • Data Privacy, Security, and Compliance

Addresses patient data protection obligations, breach response, and security controls. Students implement safeguards that meet privacy and security regulatory standards.

Lesson 2 • Electronic Health Record Systems

Examines EHR architecture, selection criteria, and clinical documentation standards. A well-configured EHR is the operational backbone of a modern practice.

Lesson 3 • Practice Management Software Integration

Covers scheduling, billing, and reporting modules within practice management systems. Integration between clinical and administrative platforms eliminates redundant data entry.

Lesson 1 • Supply Chain and Inventory Management

Covers medical supply procurement, par-level management, and vendor oversight. Effective inventory control reduces costs and prevents clinical supply shortages.

Lesson 2 • Lean and Quality Improvement Methods

Applies Lean, PDSA, and root-cause analysis to clinical process improvement. Students lead structured improvement projects using evidence-based methodologies.

Lesson 3 • Clinical Quality and Safety Programs

Establishes quality metrics, safety reporting systems, and accreditation readiness. Students build a culture of continuous quality improvement within the practice.

Lesson 4 • Mapping and Analyzing Clinical Workflows

Introduces process mapping tools to visualize patient flow and identify bottlenecks. Workflow analysis is the prerequisite for any improvement initiative.

Lesson 1 • Malpractice and Liability Management

Covers malpractice insurance types, claims management, and liability reduction strategies. Students understand how documentation and protocols reduce exposure.

Lesson 2 • Building a Compliance Program

Outlines the seven elements of an effective compliance program and how to implement them. A formal program demonstrates good-faith effort and reduces enforcement risk.

Lesson 3 • Regulatory Audits and Investigations

Prepares students to respond to government audits, investigations, and corrective action plans. Proactive preparation minimizes disruption and financial penalties.

Lesson 4 • Risk Identification and Mitigation

Introduces enterprise risk assessment frameworks applied to clinical and operational risks. Students prioritize risks and assign mitigation strategies systematically.

Lesson 1 • Market Analysis and Competitive Positioning

Teaches market segmentation, competitor analysis, and positioning strategies for medical practices. Students identify growth opportunities based on community health needs.

Lesson 2 • Performance Measurement and Strategic Review

Introduces balanced scorecards, KPI dashboards, and strategic review cadences. Students close the planning loop by linking metrics to strategic objectives.

Lesson 3 • Service Line Development and Expansion

Covers feasibility analysis, business case development, and launch planning for new services. Students evaluate expansion opportunities using financial and operational criteria.

Lesson 4 • Physician and Provider Recruitment Strategy

Addresses strategic provider recruitment, onboarding timelines, and retention planning. Provider supply directly determines practice capacity and revenue potential.