IATA Course

Lesson 1 • Structure of Global Civil Aviation

Maps the relationships among airlines, airports, ground handlers, and regulators. Provides the organizational context underpinning every IATA standard.

Lesson 2 • IATA's Role and Mandate

Defines IATA's mission, membership structure, and standard-setting authority. Connects IATA governance to practical airline and airport operations.

Lesson 3 • Aviation Industry Terminology

Builds fluency in standard aviation abbreviations, codes, and nomenclature. Accurate terminology use is essential for all operational and commercial IATA tasks.

Lesson 1 • Seat and Ancillary Service Booking

Covers seat map interpretation, special service requests, and ancillary product booking. Ancillary revenue management is a growing priority for airline profitability.

Lesson 2 • Passenger Name Record Management

Details mandatory and optional PNR fields, creation workflows, and data integrity rules. Correct PNR management prevents downstream operational and compliance errors.

Lesson 3 • Reservation Systems Architecture

Explains how airline inventory systems, GDS platforms, and direct channels interconnect. Establishes the technical foundation for all booking and distribution tasks.

Lesson 1 • Fare Types and Structures

Distinguishes published, negotiated, and promotional fares and their applicability. Establishes the pricing vocabulary needed for fare construction exercises.

Lesson 2 • Ticket Issuance and Validity

Covers electronic ticket structure, validity periods, and reissuance procedures. Links ticketing mechanics to passenger service and revenue integrity.

Lesson 3 • Global Fare Construction Concepts

Introduces IATA traffic conference areas, global indicators, and mileage systems. Provides the geographic and routing framework for international fare calculation.

Lesson 4 • Taxes, Fees, and Surcharges

Identifies government taxes, airport fees, and carrier-imposed surcharges applied to tickets. Accurate tax calculation is mandatory for compliant ticket issuance.

Lesson 1 • Check-In Processes and Procedures

Details counter, kiosk, web, and mobile check-in workflows and document verification. Efficient check-in directly impacts on-time performance and passenger satisfaction.

Lesson 2 • Special Passenger Categories

Identifies handling requirements for unaccompanied minors, passengers with disabilities, and VIPs. Correct special-category handling reduces liability and improves inclusivity.

Lesson 3 • Irregular Operations Management

Addresses flight delays, cancellations, denied boarding, and passenger rebooking obligations. Students apply duty-of-care standards and rebooking protocols under disruption.

Lesson 4 • Baggage Handling and Tracing

Explains baggage allowance policies, tagging standards, and mishandled baggage resolution. Baggage performance is a key passenger experience and liability metric.

Lesson 1 • Cargo Rates and Revenue Management

Introduces IATA cargo rating systems, weight breaks, and revenue optimization principles. Students calculate chargeable weight and apply applicable rate types.

Lesson 2 • Cargo Acceptance and Build-Up

Covers acceptance checks, unit load device selection, and cargo build-up procedures. Proper acceptance prevents safety incidents and revenue loss from rejected shipments.

Lesson 3 • Cargo Industry Structure and Products

Describes freighter and belly-hold operations, cargo product categories, and market segments. Establishes the commercial context for all cargo handling procedures.

Lesson 4 • Cargo Tracing and Claims

Details cargo tracing procedures, damage assessment, and claims filing under international conventions. Efficient claims handling protects airline reputation and limits liability exposure.

Lesson 1 • IATA Safety Audit Programs

Details IOSA and ISAGO audit standards, scope, and certification processes. Audit readiness is a commercial prerequisite for interline and ground handling agreements.

Lesson 2 • Safety Management System Principles

Introduces SMS components, safety policy, risk management, and safety assurance cycles. SMS implementation is mandatory under international aviation safety standards.

Lesson 3 • Aviation Security Threat Assessment

Explains threat categories, vulnerability analysis, and security risk management processes. Students assess security risks and recommend proportionate countermeasures.

Lesson 4 • Emergency Response Planning

Explains airline and airport emergency response plan components, drills, and coordination protocols. Effective ERP execution minimizes harm and protects organizational reputation.

Lesson 1 • Packaging and Labeling Requirements

Covers UN specification packaging, inner and outer packaging rules, and hazard label placement. Compliant packaging and labeling prevent in-flight incidents and regulatory penalties.

Lesson 2 • Dangerous Goods Incidents and Reporting

Addresses undeclared shipment detection, incident response, and mandatory occurrence reporting. Students apply emergency procedures and reporting obligations when incidents occur.

Lesson 3 • Classification of Dangerous Goods

Explains the nine hazard classes, divisions, and packing groups used in air transport. Correct classification is the first and most critical step in dangerous goods compliance.

Lesson 4 • Dangerous Goods Documentation

Details the shipper's declaration, acceptance checklist, and notification to captain requirements. Accurate documentation creates the legal record for every dangerous goods shipment.

Lesson 1 • IATA Billing and Settlement Systems

Explains BSP, CASS, and ICH functions, settlement cycles, and dispute resolution. Accurate participation in settlement systems protects airline cash flow and agent relationships.

Lesson 2 • Strategic Network and Fleet Planning

Integrates route profitability analysis, fleet selection criteria, and network optimization methods. Strategic planning decisions determine long-term competitive positioning and financial viability.

Lesson 3 • Airline Revenue Management

Covers demand forecasting, inventory control, overbooking models, and dynamic pricing logic. Revenue management directly determines airline profitability on every route.

Lesson 4 • Airline Commercial Agreements

Covers interline, codeshare, alliance, and loyalty program commercial structures. Students evaluate partnership value and negotiate terms aligned with network strategy.