IT Business Analyst Course

Lesson 1 • Key Concepts and Terminology

Introduces essential BA vocabulary including stakeholders, requirements, and scope. Provides a shared language used throughout the entire course.

Lesson 2 • Ethics and Professional Standards

Defines ethical obligations and professional conduct expected of BAs. Connects integrity and accountability to long-term career credibility.

Lesson 3 • Organisational Context and Structures

Examines how organisational models affect BA work and authority. Students map their own organisations to understand where BA influence operates.

Lesson 4 • Introduction to BA Frameworks

Surveys major BA frameworks and knowledge bodies. Students select appropriate frameworks based on project type and organisational context.

Lesson 1 • Building Effective Relationships

Covers trust-building, active listening, and rapport strategies with diverse stakeholders. Directly supports elicitation quality in the next chapter.

Lesson 2 • Identifying All Relevant Stakeholders

Techniques for discovering every party affected by or influencing a project. Ensures no critical voice is missed before requirements gathering begins.

Lesson 3 • Managing Stakeholder Expectations

Addresses expectation gaps, scope creep triggers, and change resistance. Equips students to maintain alignment throughout the project lifecycle.

Lesson 4 • Stakeholder Communication Planning

Designs structured communication plans aligned to stakeholder needs and project phases. Students draft a communication matrix for a sample project.

Lesson 1 • Workshops and Focus Groups

Teaches facilitation of collaborative sessions to elicit group requirements. Students practice workshop facilitation with conflict resolution techniques.

Lesson 2 • Elicitation Planning and Preparation

Defines elicitation goals, selects techniques, and prepares logistics before sessions begin. Proper planning prevents incomplete or biased requirements.

Lesson 3 • Observation and Document Analysis

Uses job shadowing and existing documentation to uncover tacit and undocumented requirements. Complements interview-based elicitation with evidence-based discovery.

Lesson 4 • Prototyping and Brainstorming

Applies low-fidelity prototypes and structured brainstorming to elicit visual and creative requirements. Bridges elicitation with early solution thinking.

Lesson 1 • As-Is Process Discovery

Guides discovery of current-state processes through observation and interviews. Students document an as-is process with pain points annotated.

Lesson 2 • Process Modeling Fundamentals

Introduces process thinking, swimlane diagrams, and flowchart conventions. Establishes the visual language used in all subsequent process analysis work.

Lesson 3 • To-Be Process Design

Designs future-state processes that address identified gaps and inefficiencies. Students present a to-be model with a transition plan.

Lesson 4 • Process Analysis and Improvement

Applies root cause analysis and value stream thinking to identify improvement opportunities. Students propose measurable process improvements with justification.

Lesson 1 • Classifying and Organising Requirements

Distinguishes business, stakeholder, functional, and non-functional requirements. Proper classification prevents misalignment between business needs and technical delivery.

Lesson 2 • Use Cases and User Stories

Covers use case diagrams, use case specifications, and agile user stories with acceptance criteria. Students write both formats for the same business scenario.

Lesson 3 • Writing High-Quality Requirements

Applies SMART and INVEST criteria to write clear, testable, unambiguous requirements. Students rewrite poorly written requirements using quality checklists.

Lesson 4 • Business Requirements Document Structure

Defines the components and standards of a formal BRD. Students assemble a complete BRD from previously written requirements.

Lesson 1 • Data Dictionary and Glossary Creation

Defines standards for documenting data elements, definitions, and ownership. A shared data dictionary reduces ambiguity across business and technical teams.

Lesson 2 • Entity-Relationship Modeling

Teaches ER diagram construction to represent business data structures. Students model entities, attributes, and relationships for a case study.

Lesson 3 • Data Concepts for Business Analysts

Introduces data types, data quality dimensions, and the BA's role in data governance. Provides the conceptual base for all data modeling and analysis work.

Lesson 4 • Analysing Data to Support Decisions

Applies descriptive analysis, trend identification, and basic statistical reasoning to business problems. Students interpret data outputs and translate findings into recommendations.

Lesson 1 • Risk Analysis for Business Cases

Identifies, assesses, and mitigates risks associated with proposed solutions. Risk analysis strengthens the credibility and completeness of the business case.

Lesson 2 • Cost-Benefit and Financial Analysis

Calculates costs, benefits, ROI, and payback period for proposed solutions. Students build a financial model using a structured template.

Lesson 3 • Identifying and Evaluating Options

Generates solution alternatives and applies weighted scoring to evaluate them objectively. Students compare at least three options for a given business problem.

Lesson 4 • Structuring and Presenting the Business Case

Assembles all analysis into a structured business case document and executive presentation. Students deliver a business case pitch to a simulated review board.

Lesson 1 • Agile Estimation Techniques

Applies story points, planning poker, and T-shirt sizing to estimate backlog items. Accurate estimation supports sprint planning and release forecasting.

Lesson 2 • Acceptance Testing and Definition of Done

Writes acceptance criteria, defines done conditions, and supports user acceptance testing. Connects agile delivery to quality assurance and stakeholder sign-off.

Lesson 3 • Agile Principles for Business Analysts

Translates agile manifesto values into BA behaviours and deliverables. Establishes how BA work adapts when moving from waterfall to iterative delivery.

Lesson 4 • Product Backlog Creation and Refinement

Builds and maintains a prioritised product backlog using epics, features, and user stories. Students create a backlog for a sample product from scratch.